Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25, we signed an agreement with PJ Fitzpatrick of Delaware (Jacuzzi) to convert a bathtub into a walk-in shower. The installation was to take place 3/21/25. However, the day of installation and 15 minutes before our installers were suppose to arrive; we got a call that they were not going to show up because one of the installers called out for the day.
  
  For our inconvenience, Kristyn X3003 (Schedule Coordinator) promised to compensate us with a $50 gift card that was suppose to be given to the installers 3/26/25. When the installers arrived and we asked them about the gift card; they had no knowledge about the gift card. We have tried to call Kristyn to find out about the gift card and she never returned our calls. We have reached out to our salesman and was told that PJ Fitzpatrick would mail us the $50 gift card.
  
  PJ Fitzpatrick has been in business for a long time and a promise to provide your customer with the $50 gift card for the inconvenience you caused should be honored. We are REPEAT customers, and this level of customer service is totally unacceptable.
  
  We have been waiting for over 7 weeks, and the gift card has never arrived in our mailbox.

  

  Business Response

  Date: 05/19/2025

  To Whom It May Concern,
  
  I apologize that a gift card hasn't arrived yet. I personally just emailed a digital Amazon.com gift card to the listed email address. Let me know if there are any further issues.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23310328
  
  

  
  

  
  

  
  

   

  
  

  After 8 weeks and several phone calls, we finally received a $50 Amazon gift certificate for the terrible customer service we received from PJ Fitzpatrick.  Highly disappointed that we had to go through the BBB to get this issue resolved.  

  
  

   

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PJ Fitzpatric will not let me cancel a job and I continue to receive harassing phone include another today at 13:24 0n 2-2

  

  Business Response

  Date: 02/05/2025

  To Whom It May Concern,
  This job has been cancelled, let me know if further action needs to be taken.
  Sincerely,
  
  Customer Experience

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my house around 2009 the previous owner had had new siding and roof installed in 2004 with roof having life time warrantee on workman ship, labor transferable for 30 years also 100% Guarantee No Lemon Guarantee and Money back. We have had them out several times for leaks in same spots and now more. This last time had them back out for same spot as well as some new ones that actually had now developed black mold. "decide if it was leak or not" once they agreed I had to arrange someone come out remediate the mold While the remediation people were here they suggesting I leave the holes in the drywall open to ensure fixed. I did that and thank goodness one of the same spots was still leaking enough that we had to put a bucket under the hole. Now leaking thru bedroom ceiling and office They came back out and tried to tell be me not leaks that is was condensation in the attic this as the roof started leaking right over the guys head. He advise to wait again till next storm and go up and check which i did new years eve when we had that storm and I am not roofer but i clearly found many leaks one above my bed room and office as well as still leaking in the bathroom ceiling. Guy said "well it is a 20 year of roof." Right with a 30 year warrantee as stated in the contract or maybe that doesn't mean anything. I cannot express how frustrated i am not just with the back and forth but almost dismissiveness because not leaking when they are here. My expectation is to finally fixed correctly or replace roof and all damage fixed including anything damaged in the attic including wet insulation. With our me having to get estimate submit for approval get "their" approval pay out of pocket and wait for their repayment

  

  Business Response

  Date: 02/05/2025

  To Whom It May Concern,
  Our Warranty manager is reaching out to discuss the customer's concerns. We will update once they've spoken.
  Sincerely,
  
  Customer Experience

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I signed a contract with PJ Fitzpatrick to install a front storm door. It was installed improperly two times. They have already been out here three times in total but there are still problems with the door. The piston on the bottom is installed improperly and falling off. I tried to re screw it back in myself, but the screw is stripped and the hole is now too big. There is also an uneven reveal letting cold air in. We are very unhappy with this service and the salesperson promised us trip of the line workmanship which is not what we received. We don’t even want this door anymore, we just want a refund.

  

  Business Response

  Date: 11/13/2024

  To Whom It May Concern,
  
  The initial issue at hand was the storm door and the entrance door, both were not able to both be locked at the same time. After multiple attempts to adjust the customer was unwilling to allow our representative to do further minor repairs.If there are still issues with the door we would like to address, our repair manager has spoken to the customer and if there are still items to address we would be happy to.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  o whom this may concern, I *** ****** am responding to the letter I received from the BBB regarding a solution in resolving my current situation. I am willing to allow P.J.fitzpatrick to come here once more with a resolution that we can agree on to fix the door before moving forward with my complaint with the BBB.Question??? Do I *** ****** or do you the BBB make the appointment for PJ Fizt to come back.I can be reached at .Thank you for patience in the matter!!!
  
  
  Regards,
  Complaint ID: 22514000
   
  
  
  
   

  

  Business Response

  Date: 12/04/2024

  We returned last week to perform some adjustments, including some minor repairs to ensure the entry door was working properly. Ultimately we did not install the entry door, but we made some adjustments as a courtesy to ensure satisfaction.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PJ fitzpatrick for a quote on a roof replacement. 2 Salesmen came out together. The one gentleman, Marco, was probably 90% of the reason i went with this company. He was a genuine good person. I hope he can leave this dishonest company one day.
  
  It took over an hour just for them to look at the roof and give their “presentation”why the charge a premium price. The price started at $21k and some change. Then it dropped down to $17k with a bunch of promotions including their “one-visit” discount. After telling them no they said they could call their manager. This man informed me that they were very slow and to keep their workers busy he could do the job for 13k and that he would be making no profit. I agreed, unfortunately.
  
  They said the job would take 1 day and on the 2nd day a thorough cleanup crew would be sent.
  
  The first day the crew arrived early as expected and the project manager reached out as well. The workers showed up in a plain white van with no commercials tags or advertisement. The salesmen swore the never subcontract jobs out but, they did.
  
  In the afternoon the PM reached out and said they may need a 2nd day to finish the roof but he would let me know. He never texted but the worker knocked on the door at the end of the day.
  
  The next day the workers arrived before 630AM and they pulled directly into my backyard(that is fenced and gated off) without ever being given permission. I have 2 dogs that need to use the bathroom and hadnt woken up yet to go out. Frustrating. They “complete” the job the 2nd day. I get home from work and look at it in disgust. Multiple shingles lifting, one had a brand new nail laying under it, Some edges of modified roof sealed, others not at all. Terrible craftsmanship. No sealant on lower section of chimney flashing. Damage to the aluminum siding directly below the roof. They came back to fix then issues but the fact that they were “done” with full intention of leaving it like that is very disappointing.
  
  Liars

  

  Business Response

  Date: 11/20/2024

  To Whom It May Concern,
  
  I reviewed the customer concerns with the overseeing Production manager, and they have reached out and left a message for the customer to follow up with them. He did have some notes for me to respond to the points made in the complaint.
  
  We reviewed the transcript and recording of the salesman's visit. During the initial sales interaction, no explicit statements were made indicating that subcontractors would never be used. However, we followed up with our sales team to let them know they should emphasize with greater clarity moving forward to minimize similar concerns.
  
  The original project timeline estimated that the work would be completed in one day. However, our Field Installation Supervisor (FIS) communicated to the customer on the day of installation that the project might extend into a second day. On the second day, the crew accessed the backyard early in the morning without notifying the homeowner. While this was necessary to access materials stored on-site, we agree that the crew should have communicated this beforehand. We have since addressed this with the crew to prevent similar incidents in the future.
  
  Upon completion of the initial installation, the customer identified concerns with the craftsmanship. While some aspects of their concerns were aligned with standard industry practices, others reflected areas that did need addressing. As soon as these issues were brought to our attention, we returned to address each concern. Our FIS was present during the corrective visit to ensure the work met our quality standards. We believe all customer concerns were resolved during this follow-up. That said, if there are any further concerns our Production Manager would like to go over them with the customer, and he can be reached on the number that he left a voicemail from.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22502971

  
   
  

  
  
  

  This is not accurate at all. The salesman DID explicitly state that they never sub contract any work out! Me and my girlfriend both remember this statement vividly.

   

  Secondly, the project manager never confirmed himself that the crew was coming the 2nd day. Nor stated they would be accessing the backyard WELL before work hours should have began, UNANNOUNCED! Also i have a fenced in backyard with a gate. They had to open the gate themselves in order to access the backyard. 

   

  All of this is absolutely unacceptable for a company that prides themselves for being a professional company that doesnt ever cut corners, as the salesmen kept emphasizing as thats why they charge such a high rate for their services.

   

  I would like my $3000 deposit refunded immediately. As this was the worst experience ive ever had hiring a business to work on my house. Extremely unprofessional and disappointing.

  
  

   

  

  Business Response

  Date: 12/04/2024

  We record all visits for quality assurance and I have reviewed the recording with our sales management team. That said, we are happy to address any outstanding issues at any time, our Production Manager has reached out to discuss and we have not heard back. 

• Initial Complaint

  Date:10/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received many ads for Jacuzzi Bath Remodel, promising “Your Dream Bathroom in 1 day.” We called the 1-888 number, which connected to PJ Fitzpatrick.
  Sales team came to our home 5/23. They gave an estimate. They did state that this was a custom job that requiring two separate visits, but would be completed in less than eight weeks. We signed the contract. We paid a down payment that day of over $3000. The remaining $15,088 would be due upon completion of the job, once we were fully satisfied, as per the contract.
  The first part of the job was started July 9. Measurements were taken, and part of the work was completed. We were told we would hear in less than two weeks for the second part of the job.
  In mid-August, we had not heard from the company. My wife called. We were told that parts were in the warehouse, but the warehouse did not contact the installer. They apologized for the delay. The second part of the install was scheduled for Aug 28th.
  The installer arrived Aug 28, and spent the day installing glass and completing the frame of the shower. Unfortunately, the work was shoddy, there were broken pieces covered with clear silicon glue, and the glass was not level. We were asked for final payment. We stated we were not satisfied. As per the contract, work was not complete nor were we fully satisfied. The installer took pictures, told us these parts would be replaced in the next week. He called his manager, who told him us that the warranty was not valid until we paid in full.
  On 9/17, we received a letter from billing asking for the balance.
  On 10/3, I spoke with Brice at the company. He confirmed that the parts have been ordered, they have not heard from the warehouse, and he would check and call back.
  It is now 10/13. No response.
  The advertised “1 day install” that was promised in 8 weeks has not been completed in nearly 5 months. Given the delays and poor workmanship, we are not fully satisfied. We have not used the shower.

  

  Business Response

  Date: 11/12/2024

  We have currently spoken to the customer, and have discussed the concerns listed. We'll be coming out on the 13th to address some of the outstanding items with warranty.

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Dear BBB:     Thank you for your help in trying to get this situation resolved. Unfortunately, our problems with this company are still ongoing.     After contacting the Better Business Bureau on October 13th, we did receive a response by phone from ******* on October 18th. He assured me that the parts had arrived in the warehouse, he would also address our other issues with the installation (mainly an unlevel door) and would talk to his superiors about adjusting the overall price due to the inordinate delays. He told us that we would get a phone call soon with an installation date.     2 1/2 weeks later, on November 8th, ***** called us to state that they had just received the necessary parts (despite being told that they had arrived on October 18th by *******). He did not give me a reason for why he did not return my phone call on October 3rd as promised. He stated that they would not be able to finish the repair until late November, six months after our initial contract. We pushed back, and they were able to get someone scheduled for November 19th.     On November 19th, two workers showed up. They understood the issues that needed to be fixed. They were very professional, and were at our home for over 3 1/2 hours. They did replace the cracked molding, but were unable to get the door level despite multiple attempts. They eventually decided to reverse the door, to put it on the other side of the frame. The door was still not level, but was better than previously. Unfortunately, opening the door in this new position could cause a collision with the bathroom door. The initial sales people, and the first installers advised against this, as it is a safety hazard.      The workers apologized for not being able to get the door fixed. They suggested that a new door possibly had to be ordered. They stated that they would speak to the people at PJ Fitzpatrick, and someone would reach out to us to address our concerns.     True to form, nobody reached out to us.      On November 26th, we received an email from ******* noting completion of the project and asking for payment of the remaining $15,088.     I called ******* at 10:25 AM on November 29th (the day after Thanksgiving. I left a long voicemail stating that the installers had arrived, they were here 3 1/2 hours, could not get the door level, and reversed the door. I also noted that despite his phone call on October 18, we did not even receive a call For 2 1/2 weeks from *****. I stated it had been over six months since we signed the initial contract, and we were not satisfied with the installation or the way that the problems have been handled. I asked for a call back. I realized it was Thanksgiving weekend, and expected a call the following week.  Two weeks later, I had not received a phone call.     Today, on December 12th, we received an email from the billing office. It stated that this was a second notice for payment, and that although no late fees had yet been charged, they were within their right to charge late fees. The bill noted was $15,882, nearly $800 more than previously noted, contradicting itself.  On the bottom of this email was a cc to an attorney.  Clearly, this was a message to intimidate.  I did respond with a lengthy email, which I have included below.     I did call *******. He stated he did not get the original voicemail. He claimed that his phone number was changed, although I reached him at the same phone number that we had dialed previously.  I stated that the door was still not level, and furthermore, the door had been reversed and was now a safety hazard as it could potentially hit the door opening into the bathroom.     He stated that he was aware of the reversal of the door, and that this was necessary because the weight of the door would pull on the frame, if attached on the originally promised side. Unfortunately, this was not told to us by the original sales people who advised against having the door open on the opposite side, and the first installer who stated the same. We had been told by each of these people that reversing the door would be a safety hazard. Now, I was being told that this was necessary.     He stated that he would have someone come on December 17th to fix the issues, and that he would note in the record that the job was not yet complete.     As this has been almost 7 months since the original contract, I asked for monetary compensation. He stated that he might be able to reduce $300 or $400 from the price and then went to $500. I did ask for more, as this whole process has been extremely infuriating. As he stated back on October 18th, he said he would address this with his superiors.      I continue to be extremely frustrated with the poor responsiveness of this company. Furthermore, I now have a safety hazard in my home. And to add insult to injury, we received a threatening letter from the billing department with extra fees attached (despite being told there were no extra fees). Promises have been broken multiple times, we have been lied to repeatedly, and I am being told that I have to accept a safety hazard.     We knew that we were paying more than usual for a shower installation. We expected a top-notch job. We continue to see multiple advertisements promising a 24 hour installation for Jacuzzi installations. However, we understood that this installation needed parts ordered, and would take 6 to 8 weeks to complete ( it took 13 weeks until the second install).     It is now seven months later, we still do not have a completed shower, and in fact, we are told that we need to accept a safety hazard. We have not been treated ethically or professionally since the day of the first part of the installation on July 9th.     I apologize for the length of this note, and I will also forward the email today from the billing department.     Our original contract noted that final payment was not due until we were 100% satisfied.  We are clearly not satisfied with the installation, and we are disgusted by the irresponsible, deceitful, and threatening nature of our interactions with this company.     In closing, we would like the job completed to the perfection that was promised without a safety hazard. We would like some accountability— to hear from someone in the company who can act ethically, professionally and fairly. And we would like apologies for the broken promises, the myriad lies, and threatening email.     Thank you for any help you may provide.Sincerely,**** *** ***** *****Dear Ms. *****:    As per our contract, payment is due in full after the completion of the job. It also states that we need to be 100% satisfied with the job.     The job is not yet complete, despite us signing a contract nearly 7 months ago on May 23rd. The last attempt at a repair occurred on November 19th. On that day, the installer was unable to fully fix the deficiencies. In addition, he needed to hang the door in an opposite direction toward the bathroom entrance, thereby creating a safety hazard.     Your company has not completed its end of the contract. And the delays in communication and attempts to get this resolved have been frustrating.     We are not late in providing final payment, as the job has not yet been completed.  We note that in your email today, you state that late fees have not been added, yet the amount that you have listed is nearly $800 more than our previous bill.  Attempts to deceitfully add extra fees and forwarding false information to an attorney in an attempt to intimidate is also unnecessary.     I called ******* about these deficiencies on November 29 and left a voicemail at that time. He had not responded to that. As a result of your email today, I called him again this afternoon. He notes that the job is not yet complete, and that he would put this in the record. He has scheduled another attempt at repairing the deficiencies on December 17th.     When we initially signed the contract, we were told that the installation would be done in 6 to 8 weeks. The first part of the install happened six weeks later on July 9th, and the second part of the install didn’t happen for seven more weeks (August 28th)… only after we called asking about the delay.  We did not pay at that time, as the installation was not yet complete. There were broken pieces on the frame, and the door was not level. We were told that someone would get in touch with us soon after. Nobody called     I called ***** on October 3rd to find out why there was continued delay. He promised to look into it, and call me back. He did not.     I finally contacted the Better Business Bureau on October 13th. That resulted in ******* calling me on October 18th promising to get this repaired as soon as possible.     Over 2 1/2 weeks later on November 8th, ***** called us to set up an appointment. He initially said we needed to wait till the end of November, six months after we initially signed a contract.  We pushed back, and were able to get the installers on November 19th. Again, they were unable to fix the problem, and introduced a safety hazard by reversing the door.     As you can probably tell, we are deeply dissatisfied by the work performed and the myriad time delays.  Your email adds insult to the injuries.     I am sorry about the length of this email, but as you can see, your company has behaved poorly on multiple occasions  Promises have been broken, we have been lied to on many times, and we have now received an inflated bill with inferred threats.    Please have someone with the authority to address all these issues call us at 732-960-1513.     Please feel free to forward our response to your attorney. I am sure that once he reviews all of the above, he will advise you that this should’ve been handled in a better fashion.
  
  
  Regards,
  Complaint ID: 22417316
   
  
  
   
   

  

  Business Response

  Date: 01/23/2025

  To Whom It May Concern,
  
  Our several managers spoke with the customer, and our warranty department came out on the January 19th to resolve the outstanding issues. If there is anything else please let me know.
  
  Sincerely,
  
  Customer Experience

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tub to shower conversion which was supposed to include an overhead rain shower. Upon completion there was no rain shower and the installer said it wasn’t on his work order even though the estimate photos depicted one. I had many phone conversations/ texts with my salesman who agreed there was supposed to be a rain shower and he tried to get someone to come out and look to see what could be done. I showed him pictures of their ads which showed the rain shower we talked about. He was told that the rain shower could not be installed in my situation because the walls were up. Nobody wanted to come out to assess the situation or offer a solution or compensation. I spoke with a manager, ***** who was no help and just emailed my salesman about the issue. The salesman told me that I could look for a solution. I found a solution and sent it to my salesman who stated that his manager would not
  compensate me for the fixture, installation and for my time and inconvenience.

  

  Business Response

  Date: 10/10/2024

  To Whom It May Concern,
  
  A member of the management team reached out to the customer to discuss their concerns, and a reimbursement was issued to make amends on the situation. If there is anything else that needs to be done please let us know.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  > Good morning,>> I spoke with **** ******** from PJ Fitzpatrick on October 15th. They were supposed to send me a check for $600 to resolve the matter. I have not yet received the check. On Wednesday October 30, **** said he would check on the status. On November 7, 2024 **** said the check was sent out that day. I would like this reopened until the check arrives.>> Thanks,
  
  
  
  Regards,
  Complaint ID: 22332252
   
  
  
   
   

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  I am still waiting for the $600 check that was promised in order to fully resolve this issue since October 15. Once I get the check the complaint could be closed. Thanks

  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22332252

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 12/17/2024

  We have record of the check being cut and sent, but not being cashed by the consumer. If it still has not arrived please confirm address and I'll have another check sent. 

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PJ Fitzpatrick did damage to my house and refuse to take responsibility. I complained the next day when my ceiling tiles cracked and fell down all over my kitchen, when the dumpster was still around 5 days later, when there were nails and debris in my shrubs and lawn, when the dumpster was removed and there was damage to the driveway. They did not respond, so I filed a complaint online and got someone who said he would respond. He did not, but a few days later, after more complaints, someone offered to come out. He had an attitude and said that hey the driveway was damaged but not in great shape anyway, hey the ceiling in the kitchen may have cracked due to moisture (I had 4 experts look at and no moisture). I have quotes for the damage of around $1000-1200 and sent them to PJ. Not a word in over a week.

  

  Business Response

  Date: 09/04/2024

  To Whom It May Concern,
  
  One of our managers reached out ot the customer, and filed a change order on 8/22 for Accounting to refund $1237 for the damages during the install. It somethings will take 7-10 business days for a refund to process, but if the customer has any other concerns please let me know and I'll have a manager reach out.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I have not gotten a check.  I called 2 times last week and no one has called me back from PJ Fitzpatrick. 
  
  
  Regards,
  Complaint ID: 22152938
   
  
  
  
   

  

  Business Response

  Date: 09/24/2024

  Our Accounting department has noted that it appears the check was received and cashed yesterday. If there is any further issues please let us know.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 25 sales reps from PJF told me I needed a partial roof replacement. Roof is 9 yes old. Showed me pictures of a split shingle on the ridge line and said there was other damage as well caused by wind allowing water in. I thought the split shingle had been repaired by tech the day before who I paid $389. After going back and forth about price which is part of their scam routine I've later read about, I signed a contract and paid 1367 deposit. Since they said there was damage I called state farm to make a claim. An inspection was done on July 26 and other than the one shingle that was repaired on June 24 it stated there was no problem with the remainder of the roof. PJF misinformed and falsely convinced me there was a need for over 6800 of further work. I was deceived by PJF sales reps into thinking I needed partial roof replacement. I sent them an email with this information to sales rep Cruz Ramos but have had no response. Not surprised however I want my deposit of 1367 returned to me.

  

  Business Response

  Date: 09/04/2024

  To Whom It May Concern,
  
  After receiving the notice that the customer wished to cancel our Accounting department refunded the full deposit on 8/1. The customer's next statement should reflect this, it sometimes takes several business days to show up on a statement. If there are any issues please let us know and I'll have a manager reach out.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22147690

    I have checked my credit card account and no refund has been issued as of this date 9/4. If what they say is true it should have been credited by now.

   

  

  Business Response

  Date: 10/07/2024

  To Whom It May Concern,
  
  I've address the incongruency with accounting and they should have rectified it. Let me know if it doesn't show up on the consumer side and I'll double back with them, but they have said that it has bee processed.
  
  Peter J. Fitzpatrick Jr. 
  Customer Experience.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a custom patio door but what we got is a standard door which they filled in around to make it fit the opening. It has two raised tracks which are a tripping hazard. One track is for a screen which we made it clear to the salesman that we didn't need or want since the patio is screened in. It is difficult to get in and/or out of this door. There is nothing custom about it. We were not given any paper work at the time of sale. Signature was on an electronic device. We were misled by the salesman and the company has ignored our complaint. We definitely feel that we were taken advantage of, possibly because of our age.

  

  Business Response

  Date: 09/04/2024

  To Whom It May Concern,
  
  One of our technicians was sent out 8/23 to address concerns of customer regarding the door. If there are any further items still outstanding please let us know and I'll have a manager reach out.
  
  Sincerely,
  
  Customer Experience

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22134637