Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you want your emails and calls to be ignored for outstanding items that still need attention, after you give your final payment, then by all means, hire Handyman **** and his crew. If you want no satisfaction for even a year-guarantee of the completed work, then hire them. We were satisfied with all of the ideas and work that they accomplished to renovate our entire house, but not at all happy with the lack of response to our punch list. Only one of the subcontractors has had the integrity to finish up on the loose items for their part of the work. If it weren't for how this job ended, we would've rated this crew very highly. As it is, the ending has soured the whole experience for us.

  Business Response

  Date: 01/23/2023

  I’m sorry to hear that there is a misunderstanding here, but
  I’m glad that you were happy with the work until the end. You are nice people
  and we enjoyed helping you and your family out. We try to ensure our customers
  happiness and often times even throw in extra items free of charge like the
  treehouse we built for your kids, the backroom office full renovation (free
  labor) or the numerous changes we didn’t charge you extra for even though we
  had already started and in some cases already finished prior to you telling us.
  However, to our knowledge everything you brought to our attention on May 10th of 2022 was finished by May 29th 2022.

  
  The remaining items you had questions about, putting a
  backsplash on the wall behind the fridge and installing the base moulding
  behind the fridge, we told you we never do because backsplashes aren’t designed
  to go behind the fridge (but could for an additional charge) and base moulding
  would make your built-in fridge stick out past the counters. The towel bars and
  hooks for the bathrooms that were changed, we let you know on May29th 2022 to
  call us after the ones you order come in and we will install them. We never
  heard from you regarding this or any other issues after the 29th. The
  last correspondence we got from you was July 5th 2022 asking about what
  paint colors were used so you could use them in another house.

  
  I apologize if we missed something, but please contact us if
  there are any issues. We all make mistakes, but we can’t fix them if we don’t
  know about them.

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Good evening,We want to reopen case#18857376.Reason:We are still waiting for contractor to schedule and complete the remaining work.Please see attached email showing communication but no scheduling to complete work.Thank you,
  
  
  Regards,
  Complaint ID: 18857376
   
  
  
  
   

  Business Response

  Date: 04/26/2023

  The customer and MAL Ventures are negotiating a satisfying resolution,