Complaints

This profile includes complaints for Sallie Mae's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sallie Mae

  300 Continental Dr Newark, DE 19713-4322

  
• 

  Sallie Mae - Dept of Educational Loan Services

  PO Box 740351 Atlanta, GA 30374-0351

• 

  Sallie Mae

  3111 N. Highway Dr. Saint Louis, MO 63139

• 

  Sallie Mae

  2000 Bluff Dr Lawrence, KS 66044

• 

  Sallie Mae

  5090 N 40th St Ste 160 Phoenix, AZ 85018-2116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ******* ** ***** has student loans with my husband ***** ** ***** cosigned. A payment was due Saturday 5/17/25. Sallie Mae staff starting caling Monday 5/19/25. I am only on the accoun t because I was trying to get a handle on why Sallie Mae could not do regular ACH payments. Therefore, Sallie Mae should NOT contact me AT ALL!. Since Monday 5/19/25 my husband & I have received a total of 8 calls. I have also had a conversation with the reps at Sallie Mae to cease & desist from calling me & they continue to do so. I am NOT on these loans.

  

  Business Response

  Date: 06/16/2025

  Thank
  you for your message. To protect the privacy of our customers, we responded directly
  to the customer.
  
  Regards,
  Office
  of the Customer Advocate

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I received word that my student loans were going to be forgiven. I found on my credit report that all of my loans were forgiven except for one in the amount at the time $9000 from Sallie Mae. I called Sallie Mae as I thought all of my loans were consolidated. I then found that I was a co-signer for this loan without my knowledge. I found out that my son a few years prior while we were estranged used my information and made me a cosigner on his school loan. I understand that these things happen but here is my issue. My issue is that Sallie Mae just took the information from his and used me as a cosigner, they did not contact me or verify that it was me at all. I was able to see the documentation where the cosigner signed for the loan and it is my name typed. There is no signature at all. Sallie Mae has been spam emailing me, calling my phone and calling my job to get the payment for this loan. I wish they would have put this energy into making sure the cosigner was actually me. They said I can get out of co-signing if I press charges against my son. I do not want to go that far I just want my name off of this loan and make him responsible for it. He has not paid it and now I am force to pay for a loan that I did not sign for. They want me to press charges on my son but what I like to do is press charges on them for using my information and not verifying that it was actually me. The other way to get off of the loan they stated was for there to be 12 monthly on time payments and for my son to graduate from college have a good credit score and the means to be able to take over the loan. I am not sure when my son will be going back to school so it looks like I will be stuck with making sure that this payment is made or it will effect my credit. How is Sallie Mae able to get away with using unconfirmed information and making individuals responsible for loans that they did not sign for? I need help in any way I can to get my name off of this loan please.

  

  Business Response

  Date: 05/29/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer.

  Regards,
  Office of the Customer Advocate

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Good morning I am responding to a complaint that I made with Sallie. They stated in the complaint that they spoke with me. They did and told me that they are not going to help to resolve this issue. Thank you, 
  
  Regards,
  Complaint ID: 23352227
   
  
  
  
   

  

  Business Response

  Date: 06/16/2025

  Thank
  you for your message. To protect the privacy of our customers, we responded directly
  to the customer.
  
  Regards,
  Office
  of the Customer Advocate

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife took out an $1,800 loan through Sallie Mae to get her in medical training school we had the loss of a child which made it to where she could not continue along with school we have been making double payments 90% of the time for the last 18 months and the bill has only gone down $144 I tried to settle with them today for a reasonable amount being that we have already paid $1,800 on an $1,800 loan and their payoff amount was $1,644 showing no reduction in price basically making us pay the 10 years of Interest no matter if the loan takes 10 years to pay off or not very displeased with this company and wondering why they are allowed to stay in business what they're doing seems flat out criminal

  

  Business Response

  Date: 05/29/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer.

  Regards,
  Office of the Customer Advocate

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an insane interest rate co-signing my daughter’s school loan. Every company and person I’ve spoken to about it has agreed that it is inhumane and should be illegal! There is no reason to more than triple the amount of money loaned to anyone! Especially not to a child already dealing with mental health issues and a mother struggling to help her obtain her education. Disgusting

  

  Business Response

  Date: 05/27/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer.

  Regards,
  Office of the Customer Advocate

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23275273

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to pay my student loans. This company has no email to use to contact them, so you are forced to use their phone line. I have called at least once a month since June 2023 to speak to the company about payment. Every time I call I get a run around, get enrolled in some program that later I somehow do not qualify for, or get no information at all. The last few times I have called I have been on the phone for over 2 hours. One time getting harassed by the employee on the phone and the second call, Their phone service dropped my call with a representative 4 times so I could not continue my call. I checked immediately after calling them to ensure it was not being dropped on my end. It was not, as it has only occurred when I called Sallie Mae.

  

  Business Response

  Date: 05/15/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer.

  Regards,
  Office of the Customer Advocate

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  The business responded by stating that they reached out to me directly due to their privacy policy regarding customer identity. Sallie Mae has not made any effort to contact me aside from their usual harassing phone calls. They have made no attempt to email me, which I prefer after all of the issues I’ve had with phone conversations highlighted in my first complaint. (Dropped calls, hang ups, harassment). 
  
  Regards,
  Complaint ID: 23208880
   
  
  
  
   

  

  Business Response

  Date: 06/10/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer.

  Regards,
  Office of the Customer Advocate

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against Sallie Mae, regarding fraudulent accounts that were opened in my name using my personal information without my authorization. I have been incarcerated continuously from 2007 to the present, making it impossible for me to have applied for or managed these accounts.

  

  Business Response

  Date: 04/03/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer. Please allow enough time for the customer to receive our response,
  sent via the U.S. Postal Service.

  Regards,
  Office of the Customer Advocate

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  To Whom It May Concern,I am rejecting the business’s response regarding my dispute with Sallie Mae because the issue remains unresolved. I have disputed this account multiple times through the appropriate channels and have yet to receive a satisfactory resolution or a proper investigation into the matter.As part of my dispute, I submitted official documentation proving that I was incarcerated during the time this account was allegedly opened. Despite providing this evidence, Sallie Mae has failed to address or acknowledge this critical information. The lack of action and transparency in verifying the legitimacy of the account is unacceptable and continues to negatively affect my credit.I am requesting a thorough reinvestigation and a detailed explanation of the verification process conducted in this case. I expect this matter to be handled in full compliance with the Fair Credit Reporting Act.
  
  
  
  
  Regards,
  Complaint ID: 23146165
   
  
  
  
   

  

  Business Response

  Date: 04/29/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer. Please allow enough time for the customer to receive our response, sent via the U.S. Postal Service.

  Regards,
  Office of the Customer Advocate

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off the online balance to my daughter's almost 12% student loan In December 2024. Then SALLIE MAE said I still owed $14 for ongoing interest... ridiculous! when does it end with this company? They still did not submit statement payments I made on another account. SALLIE MAE is a SCAM!

  

  Business Response

  Date: 02/12/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer. Please allow enough time for the customer to receive our response, sent via the U.S. Postal Service. Regards, Office of the Customer Advocate

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sallie Mae has contacted me from 302-391-8160 numerous times per day sometimes as many as 4 times per day. Calls have come in as late as 930 pm. I have requested by law a detailed explanation of charges. I have asked every call to stop and contact me by mail ( a cease and desist) as allowed by federal law. They have refused to to do this, I have been transferred from person to person. I have been nice, I have been unpleasant and unless i comply with their instructions I'm abruptly disconnect when i try to enforce the cease and desist. I have been told that I am not allowed to record calls on my own, I have been told that they do not have to comply with my request. The FCC and TCPA make it clear my rights and Sallie Mae has clearly violated this. July 10, 2015, the FCC released Declaratory Ruling and Order FCC 15-72 makes it clear that i can revoke being contacted. The Fair Debt Collection Practices Act (FDCPA) is currently enforced by the Consumer Financial Protection Bureau (CFPB).On July 28, 2016, the CFPB announced it was considering several proposals that would overhaul the debt collection market in a number of different ways. Limit their communication attempts to six per week through any point of contact. 47 U.S.C. § 227 (b)
  2 47 U.S.C. § 227(a)(1)
  3 Baisden v. Credit Adjustments, Inc., 813 F.3d 338 (6th Cir. 2016).
  4 Gager v. Dell Financial Services, LLC, 727 F.3d 265 (3d Cir. 2013); Osorio v. State Farm Bank, F.S.B., 746 F.3d 1242 (11th Cir. 2014).
  5 https://apps.fcc.gov/edocs_public/attachmatch/FCC-15-72A1.pdf
  6 12 U.S. Code § 5531 (b)
  7 CPG analysis for the year 2015 and YTD 2016. https://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-considers-proposal-overhaul-debt-collection-market/

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I could request deferments and go into a forbearance for 12 months at a time up to 60 months total, I called months ago and was placed into a forbearance and then began getting calls and emails every single day from them asking for payments to be made, they are a terrible company that are full of liars and scam artists. They gave me incorrect information and are terrible people. Respond through the BBB portal, I don’t want a mailed response, I want a response through this portal so your response can be made public.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I did not want the response mailed or emailed, I wanted it public so the shady methods this company uses to conduct business can be public and documented. 
  
  
  
  
  Regards,
  Complaint ID: 22778768
   
  
  
  
   

  

  Business Response

  Date: 02/22/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer. Please allow enough time for the customer to receive our response, sent via the U.S. Postal Service.

  Regards,
  Office of the Customer Advocate

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Sallie Mae twice regarding a payment that was sent on my behalf from the Texas Higher Board of Education in Oct in the amount of 7000.00. It was sent with a memo with my first and last name, the last four of my SSN along with last four of my loan number. The first called said I needed to call back with the check number which I contacted Texas Higher Education Board and they sent me the check information number in the amount 21000.00 which 5000.00 was for another person and 7000.00 on my behalf. Sallie Mae refused to update my account. I was approved for Nurse Repayment Faculty repayment and yet this company would prefer I keep paying to continue consume interest. My husband is 100% disabled veteran I don’t have extra money

  

  Business Response

  Date: 01/29/2025

  Thank you for your message. To protect the privacy of our customers, we responded directly to the customer. Regards, Office of the Customer Advocate

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22751395