Reviews

This profile includes reviews for Sallie Mae's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sallie Mae has 30 locations, listed below.

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  Sallie Mae

  300 Continental Dr Newark, DE 19713-4322

  
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  Sallie Mae - Dept of Educational Loan Services

  PO Box 740351 Atlanta, GA 30374-0351

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  Sallie Mae

  3111 N. Highway Dr. Saint Louis, MO 63139

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  Sallie Mae

  2000 Bluff Dr Lawrence, KS 66044

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  Sallie Mae

  5090 N 40th St Ste 160 Phoenix, AZ 85018-2116

Review Details

• Review fromRoxanna V

  Date: 06/27/2025

  1 star
  I have asked them in writing 4x to stop contacting me and stop mailing me. They continue to send out their junk. I get about 2 letters a week. It seems they have doubled down in sending out junk mail to me even though I have asked to be removed and have also registered with the National Do Not Mail List, along with refusing the mail, and other lists and notified them of this. Very disrespectful, pushy, forceful and spammy company. I would never want to do business with a company like this. Not to mention are in such a big hurry to put people in debt. "Sallie Mae has a reputation for being aggressive and persistent in its loan collection practices, which some people perceive as pushy. This is often due to the nature of their loans and how they operate, especially when compared to federal student loans." A basic search of this company will show how many people are "having their lives ruined" and "never use Sallie Mae" If they want to continue to spam me with junk mail, email and phone calls I will gladly take the time to put my review so that hopefully others can see and review and avoid such tragedy.

• Review fromKelsie A

  Date: 06/20/2025

  1 star
  If I could go back in time to tell 18 year-old me to steer clear of Salliemae, I truly would have. A poor excuse for a student loan agency that has absolutely ZERO regard for the people paying loans to them. All of their repayment “assistance” options are absolutely a joke and completely worthless. All of them are set to keep you paying for the rest of your life because of how unreasonable they are. They do not care. To the young college students who may be reading this, please know that there are better options for you. Please do not fall into this trap. You are levels above the scam that is this terrible company. Shame on you, Salliemae.

• Review fromTracy P

  Date: 06/10/2025

  1 star
  do not borrow from this company, when it’s time to make payments they will NOT work with you to lower the payments. The interest rate is ridiculous high and so are the monthly payments

• Review fromKrystal K

  Date: 06/02/2025

  1 star
  I just filed for bankruptcy and my loans weren't discharged as expected.
  
  According to their website once the automatic stay ends online access and everything else will resume. "If the student loan isn’t discharged, servicing, collection efforts, online access, and all communications will resume."
  
  Not only did this not happen but when I made a payment over the phone I got a letter two weeks later saying they returned my payments because they couldn't find the account. The letters literally had the account numbers on them.
  Now I have a past due notice because they reversed my payment
  I've been trying to call for a week and Everytime I do they say they're closed despite the hours listed on their website. I honestly feel like they're trying to ruin my life now that I've finally got myself back on track

• Review fromLoreen H

  Date: 05/22/2025

  1 star
  Sallie Mae is aggressive and not customer friendly. When repayment time was 6 months out they started sending emails and letters every 2 weeks to lender AND COSIGNER. Their online payment is tricky to where you think you're making a payment, but it doesn't go through. Customer service is awful and unhelpful. Especially Tyannah who was trying to end the chat prematurely and without help.

• Review fromLuis M

  Date: 05/13/2025

  1 star
  Avoid this company at all costs I explained to them that I was in an accident and I was disabled and not able to work. As a result I could not afford to pay $250 per month. They said they could not do anything for me and to make sure I have my money in my account every month for them.

• Review fromGrace H

  Date: 05/12/2025

  1 star
  Sallie Mae is a joke of a company. Was finally able to get out from their insane (targeted) interest rates, which ended up being an overpayment. I have been trying for 2 MONTHS to get MY money back from this company. They have taken my banking information (only to not use it) and have changed my address (incorrectly) 4 times. Unbelievable experience and cannot believe they are able to operate.

• Review fromSheyen S

  Date: 05/08/2025

  1 star
  I unfortunately fell victim to using this student loan financial institution to get through school. I made a minimum payment of $25 a month while I was in school and made monthly payments when they started after I graduated. I went out on maternity leave the end of January 2025 and was out of work until the end of April 2025 so I was not able to make payments during this time. When I finally spoke to someone and informed them of my situation, I told them that my payments would resume the first part of May when I got my first paycheck and from then until my loan is current, they would receive a payment every two weeks (which is two payments a month) and then I would go back to just one monthly payment. This corporation is illegally obtaining information that has absolutely nothing to do with my loan and harassing family members. 10/10 recommend doing your research first before deciding whether to use this corporation or not. HONESTLY, JUST 10/10 DO NOT RECOMMEND USING AT ALL.

• Review fromAaron H

  Date: 05/02/2025

  1 star
  Sallie Mae is a predatorial business that only seeks to suck as much money out of it's customers as it can. My brother is in defferment, and they won't stop trying to send him to collections....
  AFTER I PAID OFF MY LOANS, THEY KEPT TRYING TO BILL ME. I had to fight so hard to get them to leave me alone...

• Review fromKelley S

  Date: 04/29/2025

  1 star
  I have health issues…I went back to school as an adult, not counting on ageism preventing me from getting a job. Sallie Mae contacting me because I’m in default yet when I talked to them before said they only allowed like one or 2 months grace period. So why ask for more. All of a sudden they’re calling my husbands ex-wife trying to get to me. So I finally call them. He said “can you drive? You can do door dash”
  I lost it. I said they were low man on the totem pole of bills I needed to pay.
  I was so upset. Then he insulted me when he was telling me he understood where I was coming from, I cried no he didn’t and he told me not to interrupt him. I hung up.
  I only owe about $4000. But I’m being harassed like it’s 40,000.
  Just send it to the debt collectors or put a lien on my house. Whatever. Don’t harass me and the people I know