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Business Profile

Medical Consultants

MEDVi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Medvi, and the website did not provide consultation/ appt waiting’s in order to get product. They refused to send email to explaining and excessively call during my work day regardless of how many people I have already talked to. I asked for a refund as the product is not packaged or sent, and they have left me on hold several times for
    Billing who will not pick up.

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The are selling illegal weight loss drugs which I requested to be cancelled and refunded asap

  • Initial Complaint

    Date:05/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Places order on 5-16-25. I was advised I would receive product in 3-5 business days and haven’t received product. Called company on 5-23-25 and 5-24-25 advising refund amd cancellation request. Called again today and was advised neither request was done. Also received email today am stating account was still active and what did I want to do at this point. Again emailed and called to advise to refund amd cancellation request my account. Received another email back they will assess if I can be refunded due to product in process. They committed failure to preform and have not yet cancelled ore refunded me.

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for MedVi's services with the understanding that I would be charged $179 a month, only to learn after sharing my information and paying that it would actually be $300+ a month. I immediately called to cancel my account and spent a significant amount of time getting tossed to different customers service members who could not assist me. They finally confirmed my account was cancelled and I would receive a refund. I never received a refund (they said it was initiated May 7th) and have followed up multiple times to get my refund with no assistance. They then sent the medication to my home, despite never talking to a medical professional and cancelling my account. I am at a loss of what to do to get my money back and am honestly scared that they have my information.

MEDVi is NOT a BBB Accredited Business.

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