Reviews

Review Details

• Review fromMaureen L

  Date: 07/22/2025

  1 star
  They are scandalous. They also have an online site called, HealthRx when trying to dispute a charge they took lawfully. They accidentally emailed me from MEDVi and then emailed me saying too ignore that email, so they can't keep their scandalous companies apart, healthRX took money off of my credit card that they weren't authorized to do and they keep sending emails saying they're going to refund it but it's lip service. They never do anything and then when they found out, I started a dispute which I told them I was going to do. They sent me a nasty letter saying they were terminating me and no more charges would be taken. That was the luckiest day of my life. Please don't use either one of these companies. They'll take your money and find reasons to take more and nothing is disclosed upfront before they get your credit card number

• Review fromPaul B

  Date: 07/14/2025

  1 star
  Ordered medication through this company and never received the medication. Once they charged me $279, I never heard anything from this company again outside of responses to my inquiry of order status. They refused to refund me the money and have cancelled the account and order.
  I have to recommend you stay far from this company.

• Review fromMary R

  Date: 07/09/2025

  1 star

  Mary R

  Date: 07/09/2025

  This business charged me for goods and services never rendered and then would not return that money knowing they took it wrongly. Hundreds of dollars.

  MEDVi

  Date: 07/11/2025

  Hello Mary,
  
  I hope this message finds you well.
  
  After reviewing your account, I see that you initially enrolled in a monthly subscription on April 3, 2025, with an introductory charge of $179.00. While it appears the service was no longer being utilized, we did not receive a formal request to cancel the subscription, which is why billing continued.
  
  Additionally, I noticed that you submitted an intake form on April 3, 2025, which was subsequently reviewed by a provider. Following this review, your medication was prescribed and sent to the pharmacy. According to our records, the order was delivered on April 7, 2025.
  
  Upon further review, I can confirm that a charge of $299.00 was processed on May 1, 2025, due to your active subscription. However, this transaction is currently under dispute with your bank and is now pending their review, which is now stating 11 days for review. At this time, we are unable to process a refund on our end, as the dispute is actively being handled by your bank, and the system is not allowing us to take any further action. We understand how frustrating these situations can be and sincerely apologize for any inconvenience this has caused.
  
  Please rest assured that no additional charges have been made to your account beyond the May 1st transaction. If you notice any further charges, kindly send us a screenshot of the transaction so we can investigate and ensure this matter is resolved completely.
  Your subscription has now been fully canceled, and no further charges will be incurred.
  
  Thank you again for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  

• Review fromAngela L

  Date: 06/23/2025

  1 star

  Angela L

  Date: 06/23/2025

  This company is misleading and unresponsive.
  
  I made a one-time purchase in March 2025 and was clearly informed that I would need to complete bloodwork and manually request any future refills. I did not sign up for a subscription or recurring service.
  
  Despite this, Medvi charged my card again in April without my authorization or bloodwork. I did not request this refill, nor did I receive any product. I immediately began reaching out for a cancellation and refund after receiving the charge on April 12th, but my emails have gone unanswered.
  
  I’ve had to escalate the issue to my bank due to the company’s lack of response. This experience has been incredibly frustrating and unethical. Based on my experience, I believe the company’s F rating is well-earned.

  MEDVi

  Date: 07/03/2025

  Hi Angela,
  
  I hope this message finds you well.
  
  After reviewing your account, I see that you initially enrolled in a monthly subscription on March 15, 2025, with an introductory charge of $279.00. While it appears the service was no longer being used, we did not receive a formal request to cancel the subscription, which is why it continued.
  
  Upon further review, I noticed that a charge of $399.50 was processed on April 12, 2025. However, this payment is currently being disputed through your bank. We completely understand how frustrating these situations can be, and we sincerely apologize for any inconvenience this may have caused.
  
  I can confirm that there were no additional payments made toward your subscription beyond the April 12th charge. If you happen to see any further charges on your end, please don’t hesitate to send us a screenshot of the transaction so we can investigate and ensure this matter is fully resolved.
  
  Your subscription has now been fully canceled, and you will not incur any further charges.
  
  Thank you again for your patience and understanding as we worked to address this matter. If you have any additional questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Head of Patient Experience

• Review fromTina L

  Date: 06/13/2025

  1 star

  Tina L

  Date: 06/13/2025

  They are liars talking about they sent lab what they need to pay tht bill funny I got a text today 6-13-2025 to pay the bill medic is crooks

  MEDVi

  Date: 06/23/2025

  Hi Tina,
  
  Thank you so much for your feedback, and I’m truly sorry for the frustration caused by receiving that bill from the lab facility. We completely understand how concerning that can be.
  
  While it's not uncommon for lab facilities to send initial invoices, please rest assured — we’ve already had the invoice transferred to us so that the cost will be fully covered. You should not receive any further bills from them moving forward.
  
  You're absolutely welcome to call the facility directly to confirm that the balance is no longer your responsibility, but no action is required on your part at this time.
  
  Thank you again for your patience and understanding as we worked to get this resolved for you.
  
  Warm regards,
  Head of Patient Experience

  Tina L

  Date: 07/07/2025

  Well send me the proof to my email yall have on file cause I’m still getting a bill and where is my 279 yall refunded the 399.50 never gave me al my money back tht I was suppose to get u don’t give some and not all your program is set up to refund fully so please refund my 279

• Review fromTina L

  Date: 06/11/2025

  1 star

  Tina L

  Date: 06/11/2025

  Where’s my refund you haven’t sent me my money yet an I had to make a bbb claim for yall to respond thts a shame an guess what yall called me about this and still nothing all yall do is say sorry we escalated the issue same thing yesterday 61025 still nothing call an ur customer service can’t help they don’t even have a direct line them selves to call yall are only using email and the customers shop e able to directly speak to any department where is my money return my money again yall didn’t ready to tht part and yall are a guaranteed money bck well send me mine because yall messed up I don’t know this company was even picked as a number 2 or 3 yall are a zero u only got tht 1 star cause they won’t let u not pick

  MEDVi

  Date: 06/23/2025

  Hi Tina,
  
  Thank you for your feedback and for your patience as we've worked to sort this out for you. We truly regret that your experience did not meet your expectations, as we aim to provide the highest level of support and service to every patient.
  
  Regarding your refund request, I want to confirm that we have processed your most recent payment of $399.50 on 6/18/25. Your subscription has also been canceled to prevent any future charges.
  
  Per our Terms and Conditions:
  “You understand and agree that you will be eligible for a refund of your payment (minus doctor consultation fees of 25%) if you can demonstrate that you have not lost weight after following our weight loss program for a minimum of 5 months. Your body takes time to acclimate to GLP-1 medication, so it is important that you follow the dose instructions and timeline from your medical provider.”
  
  This means you are guaranteed your money back if you’ve followed the program for at least five months without experiencing weight loss, as medically documented.
  
  We sincerely apologize if this resolution wasn’t what you were hoping for and truly regret that we won’t be continuing with you on your health journey. Please know that your experience matters to us, and we appreciate the time you spent with the program.
  
  If there’s anything else we can help with in the meantime, don’t hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

• Review fromKaitlin D

  Date: 06/10/2025

  1 star

  Kaitlin D

  Date: 06/10/2025

  This company does not appear to comply with California regulations requiring that customers be able to cancel online if they signed up online. Additionally, after my virtual consultation, the nurse instructed me to continue with a 2.5 mg dose—the same amount I had taken the previous week. However, the medication I received was a concentrated version, which was not clearly explained. As a result, I unintentionally administered double the intended dose and received only a two-week supply instead of the expected four weeks. While I was informed that the medication would appear red, there was no adequate warning regarding the change in concentration.

  MEDVi

  Date: 06/12/2025

  Hi Kaitlin,
  I hope this message finds you well. Thank you for reaching out and sharing your concern regarding your medication—we truly appreciate your transparency.
  Upon review, I see that you’ve already spoken with one of our RNs about the matter. As you mentioned, an unintentional over-administration led to your medication running short for the month. Your health and safety are always our top priority, and we want to ensure that we follow proper protocols when it comes to personalized medication dosing.
  Because the full month’s dosage had already been taken, we were unfortunately unable to issue a replacement. I understand this may not be the outcome you were hoping for, and I truly empathize with your frustration. Please know our intent is always to support your well-being and ensure safe, effective care.
  If you have any additional questions or would like to speak further, I’d be more than happy to connect with you.
  Warmly,
  Head of Patient Experience

• Review fromTina L

  Date: 06/02/2025

  1 star

  Tina L

  Date: 06/02/2025

  started out good pd for the startup 279 they missed sending the second order by a week so I spoke with the APN she said u can't miss 2 wks u would have to start over ok got tht straight pharmacy sent it out jus in time then the second dosage only came with 3 shots called them asap no one ever called back I told them I want a full refund this is crazy atp oh and they sent me the wrong paperwork to get labs it was bio reference I called while I was at lab corp emailed the paper to the lab corp email that they emailed me went and had blood done and the paper was only a order not the billing part which they didn't pay attn .to either because they heard me on the phone I then got a bill from $355 from lab Corp then they send a quest diagnostic order says you can use tht for lab Corp so I print out the paper to take to them so they can bill well it not in my name or information its someone else's name and date of birth I still have the paper I called again around may 22,2025 nobody has yet to return my call and its always your case has been expedited the worker there told me call your bank I did have to put stop payment cause they kept on trying to get another 399.50 and they still kept trying the last one was may 23,2025 my bank did say if they don't refund my money for both charges put a fraud claim in and I advised the young lady to inform them thts what I was going to do because its to many people trying to handle one situation and nothing gets handled mind you they are located in new York I live in new jersey and this company is a guaranteed full refund and I see why they just messy

  MEDVi

  Date: 06/06/2025

  Hi Tina,
  I hope this message finds you well. First and foremost, I want to sincerely apologize for your recent experience. This is certainly not the level of care we strive to provide our patients.
  After reviewing your account, I can confirm that your subscription has been successfully canceled, and you will no longer receive invoices or charges going forward. Additionally, regarding the lab invoice, we have contacted the lab facility and requested that it be transferred to our account, so there will be no out-of-pocket cost for you.
  I also want to clarify that there have been no successful payments made on your account since April 11, 2025. While your account was subscribed to an active plan, multiple payment attempts were made—all of which failed. Please see the list of attempted charges below for your reference:
  3/14/25: Initial Subscription Payment - $279 (Successful Charge)
  4/11/25: $399.50 (Successful Charge)
  5/9/25: $399.50 - Failed Payment
  5/10/25: $399.50 - Failed Payment
  5/11/25: $399.50 - Failed Payment
  5/13/25: $399.50 - Failed Payment
  5/16/25: $399.50 - Failed Payment
  5/17/25: $399.50 - Failed Payment
  5/19/25: $399.50 - Blocked Payment
  5/22/25: $399.50 - Blocked Payment
  5/23/25: $399.50 - Blocked Payment
  
  
  Thank you again for bringing your concerns to our attention. Your experience matters deeply to us, and we’re committed to addressing any remaining issues and supporting you in every way we can.
  Warm regards,
  Head of Patient Experience
  

• Review fromMichelle Z

  Date: 05/29/2025

  1 star

  Michelle Z

  Date: 05/29/2025

  Do not consider using this company to assist with weight loss. I have heard nothing but excuses from each Customer Support person. I had to call them 4 times to follow up on where the medication that was prescribed is. On 2 calls on 5/28/2025, I was told they had to escalate as to why I have not received the medication yet. I asked a Supervisor to call me, but there was no call. I asked for a number for the pharmacy that they sent the order to, and I was given a random number, which the second customer service person i spoke to stated that they do not have a number and the 1st customer service person probably googled the number. And today, i was told the medication was shipped on May 17th (which was the day the order was sent over to the pharmacy, so not sure how that happened) and then the same person, told me i was refunded my cost on 5/15. And these explanations were provided as I told them to cancel the order and to refund me fully. Their advertising is FALSE!!! Now to get my money back.

  MEDVi

  Date: 06/04/2025

  Hello Michelle,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and the experience you've had. Your feedback is important to us, and we appreciate the opportunity to address this matter.
  
  According to our records, you signed up for our service on May 8, 2025. Your medication was received by the pharmacy on May 17, 2025. We followed up with the pharmacy and learned that a backlog in their fulfillment process caused a delay in shipping. We truly apologize for this delay and any frustration it may have caused. The medication was shipped on May 29, 2025.
  
  By the time the issue reached a manager on May 29, we found that your subscription had already been canceled. We also see that you filed a dispute with your financial institution on May 30, which was successful. As a result, no payment was retained on our end, and we do not have any remaining funds to refund.
  
  We understand how frustrating this experience has been and we deeply regret any inconvenience caused. If there's anything further I can assist you with or clarify, please don’t hesitate to reach out.
  
  Sincerely,
  Head of Patient Experience

• Review fromKristen N

  Date: 05/06/2025

  1 star

  Kristen N

  Date: 05/06/2025

  I subscribed to a semaglutide prescription program through Medvi. After receiving the first shipment, I was charged for a second shipment that was never delivered. I checked my Medvi patient portal, which showed no tracking number and no record of the second shipment.
  
  After multiple follow-ups with customer service, they eventually sent me a tracking number. However, this tracking number turned out to be false—there was no package associated with it, and it was not connected to my account or order. I provided evidence of this, but their team dismissed my concerns and has since stopped responding.
  
  To date, I have received no product, no accurate tracking information, and no refund. This appears to be a clear case of charging for a product that was never shipped and misleading the customer with false delivery details.

  MEDVi

  Date: 05/12/2025

  Hello Kristen,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and experience you've had. Your feedback is important to us, and we appreciate the opportunity to address this matter.
  
  Upon review, it has come to our attention that there was an attempt to obtain multiple prescriptions for the same or similar medications. In accordance with our clinical safety protocols, and to mitigate potential health risks, such duplicate prescriptions are not permitted. As a result, the pharmacy appropriately identified and flagged the duplicate prescription, which has since been invalidated.
  
  To resolve this matter, we have processed a refund of $299 to your original form of payment. Please allow 5–7 business days for the funds to appear, depending on your financial institution. Additionally, your account has been canceled to prevent any further charges.
  
  If you have any questions or require additional clarification, please don’t hesitate to contact us. We’re here to help.
  
  Sincerely,
  Head of Patient Experience