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Business Profile

New Car Dealers

Ourisman Tri-State Subaru
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/26/24 I purchased a 2025 New Subaru Legacy from ********. It was a cash deal with no trade. Vehicle price was $37115. In addition, I paid their mandated $699 fee for administrative costs for their clerical work for title registration etc. They charged
    $100 for the title, $20 registration fee, $115 license fee, $20 Electronic Filing fee and $1581 for State of Delaware Documentation fee of 4.25 %. Total Buyer order was $39650. I paid with a check for $36650 and a credit card charge of $3000.

    On 6/27/24 I sold my previous car, a 2019 Subaru Forester, to CarShop Penske for $20300.

    On 6/27/24 I presented the Bill of Sale for the 2019 Forester as well as the odometer statement and a validated Delaware DMV Tag retention form for tag C4121 for the 2019 Forester to the sales manager on duty at ********. He confirmed this would allow them to take credit for $20300 on the documentation fee.

    In the last week of July I stopped in to ******** to check on the status and was told there were no problems and that DMV was behind.

    I've made several more visits to ******** and received various additional excuses: Title Clerk was sick, Title Clerk quit, dealership had a change of ownership, dealer controller is on vacation. I've checked with Dealer Services at DMV and they said they have never been more than 20 days behind. DMV stated they have no record of the title application for my car. In order to further investigate, they require the DMV office and the date ******** dropped the application. ******** has been unable to provide that information.

    As of today 9/23/24, I still have not received my title or $862.50 documentation fee refund.

    Customer Answer

    Date: 10/17/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22324970




     


    -The consumer called and stated his complaint is resolved. 


     

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