Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As described in the two uploaded letters sent by my attorneys, in winter 2023 a
  Riverside agent showed me a written quote for credit card processing services for my
  small rural grocery store, Gorge Goods. After I agreed to the quote the Riverside agent
  had me fill out an application on the spot. I was not given a copy of the quote or told me
  that Riverside would enter service contracts with third parties on my behalf. I did receive
  an email on March 3, 2023 saying I would pay $249/mo.
  I am now being billed by Riverside and two related companies, Cascade Equipment
  Leasing and Finova Capital, for credit card processing services/equipment leases.
  I have had many issues with unfair and deceptive billing practices and failure to provide
  me with correct services. This includes: (1) Riverside telling me they accidentally
  created two equipment leasing accounts for me but not fixing the issues; (2) Originally
  being billed by just Riverside and Cascade until after Oct 2023 when Riverside switched
  me without notice or approval to Finova (and Cascade keeps billing me); (3) Having
  multiple unexplained charges of various amounts each month by the three companies;
  (4) Being billed noncompliance fees for things the companies set up incorrectly; and (5)
  no one will provide me with invoices and a billing explanation despite me and my
  attorneys asking repeatedly. As of 8/29/24, I was overcharged by approx. $14,618.67.
  This number has only grown since Riverside, Cascade, and Finova keep charging me.
  My attorneys told Riverside, Cascade, and Finova about the above issues and
  requested termination of my contract and a refund for the amounts that I was
  overcharged. No one would terminate my contract or provide me with a refund for the
  overpayments. They also wouldn't provide any invoices for what they are charging me.
  Instead, they are asking that I buy-out the different contracts with them for thousands of
  dollars. The attached emails between them and my attorneys discuss this.

  Business Response

  Date: 01/03/2025

  Good Morning ******, 

  Thank you for contacting Cascade Leasing.
  Cascade acts as an equipment broker and is not involved with your merchant processing. Based off our findings, please refer to your agreement with your merchant processor. If you have a special condition agreed at the time of signing with Riverside Payments, you must contact your merchant processor’s representative to discuss the terms of your merchant processing arrangement.

  The agreement signed through Cascade Leasing was initiated in February of 2023 and is set to complete in February of 2027. This is a non cancelable lease for the full term under the conditions of your agreement.
  We appreciate and value your business, please give our team a call directly if you would like to discuss this further. 
  
  Sincerely, 
  Cascade Leasing
  
  
  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22732239

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 03/11/2025

  Good Morning, 

  Thank you for your continues contact, we value your feedback and would like the opportunity to answer any unanswered questions. 

  Cascade Leasing does not have any control over your merchant agreement signed with your merchant service provider. Cascade Leasing is for leasing your equipment only. We do not control your savings or any promises made by Riverside Payments. Cascade Leasing has received your concerns to cancel, if you wish to cancel your contract through Cascade Leasing - you must pay the buyout with or without the return of equipment. Your equipment lease term has a remaining 24 months on the non cancelable 48 month contract. Please see attached agreement for your reference and give us a call if you have any additional questions on buying out your agreements. 

   

  Sincerely, 

  Cascade Leasing

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cascade Equipment Leasing via Evergreen (1) fraudulent misrepresentations, misleading tactics, unethical practices, false statement to persuade us to enter contract; (2) forged signatures. It was not explained that multiple companies were involved; and still not clear how each of these companies relates to the business relationship our company was “sold” with Evergreen. Ended business relationship July 2024. Reps state several times FREE equipment and $0 expense to our company. After multiple requests for copy of documents plus monies deducted from bank account, we discovered 48-month Equipment Lease with total payment over $20,000. One unit needed, received five. Told since FREE equipment, keep them in case unit breaks. Charged for five units. Requested return address for equipment, told “stuck with them”, no return address provided until lease is paid. Unreasonable AND gross proof of unfair lease to force customer to pay over $20,000 for $500 worth of equipment. Evergreen/affiliates are party to document fraud. ******* ******** (Sales Rep) said “here let me help you” quickly clicking document fields. No proof contract electronically signed by CJ, in person, physically clicking fields – No proof sent to valid email address or opened by CJ. Audit Report has unrealistic times and incorrect/invalid date. We have undeniable proof signature forged on agreements and data on forms is inconsistent. Unethical business practices are concern for consumers and need be reported. Complaints are in process of submission to applicable local, state, and national consumer agencies, as well as blasted via all social media and consumer services outlets. The SCAM of Evergreen and all affiliates must be exposed. We ask our company be released from all contracts/agreements with Cascade Leasing with no cost to our company AND monies paid to all parties by our company refunded in full to avoid further action in this case.

  Business Response

  Date: 11/14/2024

  Thank you for making contact with Cascade Leasing! 

  Cascade Leasing does not solicit for services, your agreement was sold and serviced by Evergreen Payment Solutions. We regret to hear that you are having concerns with your agreement attached through this ISO, Cascade Leasing has escalated your account to Evergreen Payment Solutions so they may reach out to you as soon as possible! With your agreement being electronically signed from your email address * ******************,  a copy of the contract is immediately sent to your email by policy. With the copy of the Cascade Lease Agreement, the precise time & location are provided with the "audit trail."

  Please get back into contact with us if you do not hear from Evergreen Payment Solutions, you are also more than welcome to call into our customer service team should you have any questions on the lease agreement. 

  Sincerely, 

  Cascade Leasing

   

   

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.Bottomline, Cascade Leasing is ignoring our company's claim of their acceptance of an agreement with fraudulent and forgery actions within it... although we have provided proof of our case. If Cascade Equipment Leasing permits
  Evergreen Payment Solutions to represent them in formalizing contracts, then
  they should also be held accountable for the unethical conduct committed by Evergreen Payment Solutions.
  I have included "Attachment #2" as detailed response.
  
  
  
  Regards,
  Complaint ID: 22509164
   
  
  
  
   

  Business Response

  Date: 12/10/2024

  Good Morning, 
  
  Thank you for following up with your concerns. Cascade Leasing has communicated directly with Evergreen Payment Solutions, along with providing processing statements showing that you have received, installed, and processed on the equipment in question. To confirm, contract through Cascade Leasing is non cancelable for the full term of the duration of your 48 month contract. 
  Cascade acts as an equipment broker and is not involved with your merchant processing, please contact Evergreen Payment Solutions for any future questions on the terms of your merchant processing arrangement through their independent sales office. Based off our findings, it would appear ownership and/or staff were made fully aware of the agreement through Evergreen Payment Solutions and used the equipment as intended. 
  Please give our team a call directly if you would like to discuss the concerns outlined in the equipment lease, we value and appreciate your feedback. 
  
  Sincerely, 
  Cascade Leasing

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting about this business after finding out about the scam they are running with Riverside Payments and hurting small businesses like mine. I no longer want to be a part of their business and I no longer want to use their services, but they are telling me that it will be thousands of dollars to cancel my contract. They are telling me that it is a “non-cancelable” contract, but I was not informed of that until I tried to cancel their services. They are trying to charge me for equipment that I am willing to return to them in the same condition that I received it in. I wish I would have seen the other customer reviews before agreeing to use them for my small business because they are doign this to many businesses and putting small businesses in danger of going out of business. They did not tell me that it was a “non-cancelable” contract when I signed. I am willing to pay their restocking fee for the equipment but I should not have to pay $6000 for a piece of equipment that I am going to send back and that is not worth $6000.

• Initial Complaint

  Date:03/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For our business, we chose to lease Clover POS system. In the lease agreement explicitly stated that I retained the right to terminate the service as needed (see attached file named **********_MEAT_Agreement.PDF). Despite this, they proceeded to sign a non-cancelable lease agreement for 48 months without our consent. Now, they insist that we are liable for the remaining months. We seek clarification on how the company could sign without our knowledge and why we are being held responsible.
  
  Furthermore, we have provided both the original documents we received and the allegedly forged document from Cascade Equipment Leasing (**** ***** Meat LEASE_Forged.pdf, **** ***** Meat AUDIT_Forged.pdf).
  
  Despite our request to cancel the service, they continue to charge us every month for the equipment. We have also requested a return label for the equipment, but they have failed to provide one.

  Business Response

  Date: 08/09/2024

  Good Afternoon ***** ** 
  
  
  Thank you for getting into contact with Cascade Leasing! In the agreement attached, it confirms that you, the signer, understands and agrees to the perform contractual obligations listed in the outlined agreement. Your agreement was signed via DocuSign from your email directly - [email protected].  Attached is the full agreement, the lease is non-cancelable for the 48-month term agreed upon. We have now escalated this matter to your merchant service company who packages this program for your business so they may give you a call and discuss this further. Please let us know if you have any additional questions or you do not hear from them within the next 7 business days.
  
  
  We value your business, 
  Cascade Leasing

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Here is the rephrased version of your statement:The Lease Agreement with Cascade (**** ***** Meat LEASE_Forged.pdf) was never sent to us via DocuSign by BPO Bench or Cascade. We received and signed only one document with BPO Bench i.e., **********_MEAT_Agreement.pdf. We suspect that BPO Bench may have forged our signature without our knowledge. As a result, we were unaware of the Equipment Lease that requires a 48-month payment. The only document we received was (**********_MEAT_Agreement.pdf).
  Attached both documents.
  Regards,
  Complaint ID: 21478916
   
  
  
   
   

  Business Response

  Date: 09/10/2024

  Good Afternoon, 

  The attached document was signed by your email address directly, this is a legal binding document signed by your business agreeing to the lease term in place. 

  Please give BPO a call directly with any questions on the matter, your business is responsible for the lease agreement in place through Cascade Leasing. 

  Sincerely, 

  Cascade Leasing

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cascade Equipment Leasing did not inform us how to use any of their products and neither them or the company that they worked with called Northwest Payroll solutions ever called to help us with the machines that were mailed to us without any explanations or any technicians to do installation or any customer service support from across the country. It took them 7 months to apologize that they had done nothing other than mail the equipment machines to us. Terrible company and terrible customer service. Northwest payroll finally agreed that they had done nothing to help us, but Cascade Equipment is continuing to give us no help and sending monthly bills. They also told 2 of us who both attempted to contact them totally different explanations and answers every month that we attempted to call them. We had to get our bank to get some of our money refunded to us. Our bank which had excellent customer service and understood exactly how we were fraudulently treated by Cascade Equipment Leasing helped us to stop payments after 4 months of automated payments. I hope no other small businesses use any of their equipment or experience their terrible customer service.