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Business Profile

Mobility Scooters

Scooters-4-Rent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

This profile includes complaints for Scooters-4-Rent's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scooters-4-Rent has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a lift chair from them 18 months ago. It is still under warranty and the motor broke. Have been waiting almost 2 months to get the chair repaired. They have done nothing but make excuses and are very unresponsive. I want the chair repaired or my money back immediately.

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Legal Claim – Scooters-4-Rent, LLC – *** ******* Owner

      Administrative Office – ***** **** ***** ****** ** ***** ***** **********03

      Details of Claim

      In good faith on 2/26/24 I purchased a lift chair ($2,590) from Scooters-4-Less. As this was a special-order I understood it would take addition time to order from the manufacturer. The company attempted delivery two times; first, there was no one available to accept delivery and second, the container was damaged and delivery was rejected.

      A second order was requested by Mr, *******; however, delivery problems persisted with the Trucking Delivery company being blamed for delay. Bottom line, on 4/6/24 I placed a phone call to Mr. *** ******* to cancel the order and requested a refund to my credit card. The response from Mr. ******* was that he was not sure how to issue a credit card credit but would in fact issue me a certified check for the refund. This should have been the first RED FLAG.

      The excuses continued for not issuing my refund for several months, ranging from check was lost, bank account was hacked and funds frozen, etc. To date, 11/4/24 I still have not received by refund despite countless phone calls to the company owner. I am requesting that I immediately be refunded the following:

      $2,590 Original Purchase

      $150 Late Charges (7 months @ $22.00/mo.)

      $2,740.00 total due refund

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint on behalf of my elderly, disabled brother, ***** ****** who currently resides in a nursing home in Gainesville FL on Medicaid. On May 1, 2023, I purchased a new Elara Lift Chair for $750.00 from Scooters-4-Rent (see attached paid invoice). I also paid $50.00 to have the chair delivered and set-up in my brother’s new apartment in Newark, Delaware. At the time, my brother was in a Coral Springs Rehabilitation and Healthcare Center in Wilmington DE, recovering from a serious fall. I worked with Les at Scooters-4-Rent for this purchase. On May 30, 2023, I contacted Les on his cell phone 302-245-3979 to cancel the order and requested the reimbursement check by mailed to my home address in Gainesville FL. In spite of numerous calls and texts to Les and Scooters-4-Rent, I still have not received any reimbursement for the lift chair, as discussed in the attached pdf file.

    Scooters-4-Rent is NOT a BBB Accredited Business.

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