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Business Profile

New Car Dealers

Willis Ford Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Willis ford accessed my personal information in the database and shared it with members of the public for the persons of harassing and threatening me. They were told about it and chose to no nothing and thought it was funny. This was after they damaged my vehicle and charged me for things I did. It need. The address shared was only used for Willis for. No one else had or has that address.

    Business Response

    Date: 04/23/2024

    Willis Ford currently has a no contact order on Mr. *****.  He was advised of the no contact order from Smyrna Police Department on or around February 2024.  Mr. ***** had made contact with Willis Ford yesterday (April 4/22/2024) and we notified the Smyrna Police Department of his violation of the no contact order.  Smyrna Police Department will reach out to Mr. ***** advising him of the no contact order.

    Customer Answer

    Date: 04/24/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.i do not have a no contact order issues that is a order issued by the court  this changes nothing about the fact Willis ford shared my personal information from there system with members of the public for the purpose of harassing me  Willis ford causes excessive damage to my vehicle by not fixing it the many times I was charged to have it fixed  the problem was never fixed this matter and issue has not been fixed or taken care of  they violated state law in releasing my personal information to the public  they can call the cops all they wants  that is not a no contact order  and a no contact order is called a PFA and only issued by the court system  if Willis ford did not give out my personal information I would of had no reason to contact them period  




    Regards,
    Complaint ID: 21607910
     



     

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid thousands of dollars to have a problem fixed on a vehicle they charged me for repairs that never fixed the problem and spend 4 months trying to fix it while charging me for repairs I didn’t need then the problem gets worse and worse causing more damage to the vehicle and then wants to charge me yet again to fix the problem.

    Business Response

    Date: 02/05/2024

    We have addressed the situation with the customer and we have decided to refund them the money they have spent with us in the amount of $3,676.32

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.when the vehicle came in there was nothing wrong with the transmission it should of been a 1200.00 fix  due to your  negligence it ended up tearing the transmission up and resulted in a 5,000 repairs due to damages caused by improper diagnosis of the problem and improper repair in the actual problem  the refund was issued due to you charging for repairs that were not needed which is fraud and not wanting to be sued in court  8 months and you could not fix the problem I had to go somewhere else to get it fixed correctly 



    Regards,
    Complaint ID: 21238425
     



     

Willis Ford Inc. is BBB Accredited.

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