We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Insurance

21st Century Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for 21st Century Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

21st Century Insurance has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 69 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Judith S

      Date: 05/24/2023

      This is the worst customer service! Impossible to get through. I asked to be on autopay. That didn't happen. I spent all day yesterday trying to reach someone to reinstate my auto insurance. I had no success. Each time I call, the recording states, ""longer than usual wait time." This company needs to be notified of their terrible customer service. Also, there is no chat option.

    • Daniel R

      Date: 05/11/2023

      Tried to cancel my insurance policy but could not do online. Called several times trying to reach customer service but after wait time over 20 minutes including one at 28 minutes which hung up on me. Finally I sent an actual letter requesting my insurance be cancelled 5 days before due date. I placed my credit card on hold so they couldn’t charge me and I still haven’t heard from this company.

    • Linda E

      Date: 05/11/2023

      There is no way to speak with someone at this company. I have tried calling 3 different listed phone numbers, each one tells me to go to their website or to wait for 20 min for customer service. I have waited up to an hour and no one ever comes to the phone. I have tried emailing with NO RESPONSE, I have tried messaging with NO RESPONSE, I have tried calling and waiting for over an hour with NO RESPONSE. I'm now going to have to cancel my bank card so they can't take any payments from me. I sold my car and need to cancel my insurance. It's absolutely ridiculous. DO NOT PURCHASE CAR INSURANCE OR ANYTHING FROM THEM. You will NEVER receive a response or help.

    • Paul L

      Date: 05/06/2023

      I have also been trying to reach customer service for the past week, just to change my email and phone number because i cannot log onto my account! And I KNOW I'm using the right user name and password!
      I have waited over hours just in one particular day, and 40 min here, 30 minutes there.... It is so frustrating!
      I have always been happy with 21st and customer service, but I'm not so sure now!
      What if I need a tow??? How long will that take!!!

    • Tomma R

      Date: 04/14/2023

      I've been on hold for 5 separate days now (40 + mins Tues 4.11, 20 Wed, 25 then again 41 mins both Thurs 4.13), to no avail. Trying to remove a vehicle we sold almost 2 months ago and are still being charged for. Also, our rates went up over 200 a month for a son who lives in our home but is not a driver on our policy. This company is not responding to my emails nor answering any corporate calls I've made. Only claims depth answers and throws me back in the rotation loop for calls unanswered! Please help.
      Thank you. TMR

    • Vi E

      Date: 04/10/2023

      Unable to speak to anyone for my concerns regarding my policy, can't login either in their website. For 3 weeks i 've been trying to reach out to customer service and my longest hold ever in my entire life w/o results . Horrible experience

    • Therese D

      Date: 03/05/2023

      They are the worst insurance company ever. They took two payments from me and I waited over 2 hours to speak to someone who was rude and disrespectful. They computer system has glitches and are aware of this. They are stealing money from consumers. Now it says I owe money which I don’t. They are all fraudsters, please do not do business with them. I’m disputing the charges with my bank for refund.

    • Sara H

      Date: 03/04/2023

      Worst Customer Service I have ever had to deal with and I never even spoke to a real person. After waiting on hold for over an hour multiple times on different days, I finally gave up and switched Insurance Companies after over 10 years with 21st.

    • Pamela M

      Date: 02/26/2023

      21st CENTURY CAR INSURANCE DOES NOT CARE ABOUT CUSTOMERS!

      A few months ago I chose 21st Century Car Insurance. And became very unhappy with my choice when I thought payments were automatically set up and they weren't and I missed the one single email they asked me to pay.

      Every single other company in the entire world would have called me for payment instead of allowing my car insurance lapse.

      Yes I take responsibility for my own irresponsibility, but every other car insurance company in the entire world would have wanted to keep my business by making a simple phone call and helping me out instead of me risking losing everything in my life because my car insurance lapsed.

      21st CENTURY CAR INSURANCE DOES NOT CARE ABOUT CUSTOMERS!

      21st CENTURY CAR INSURANCE IS A HORRIBLE AND UNPROFESSIONAL COMPANY!

      21st CENTURY CAR INSURANCE WILL ALLOW YOU TO LOSE EVERYTHING BECAUSE THEY ARE LAZY!

      THANKS FOR NO HELP AT ALL 21st CENTURY CAR INSURANCE ????



    21st Century Insurance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.