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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,383 total complaints in the last 3 years.
    • 2,544 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      JPMCB CARD ************   $6,057

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 10/05/2023

       We responded to our customer in our letter
      dated October 5, 2023. To protect our customer's privacy, we are not
      providing you with a copy of the letter. Our customer may use their discretion
      in sharing our response directly with you. 

    • Initial Complaint

      Date:09/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/2/2023, I followed a link for a promotion for the Chase Aeroplan credit card offering 75,000 points after an initial spend of $4,000 in the first month and an additional 25,000 after spending $20,000 in the first year. I immediately followed the link and signed up for the card, but upon completing the offer realized that the improper promotion had been applied to my account.

      I immediately called Chase customer service to resolve (we're talking within the hour of account application/creation on 9/2/23), and the agent I spoke with assured me it would be corrected. It was not. A week later I received a generic denial letter. So I called in again.

      The agent understood and said he would apply a double escalation but not to worry - he can see what happened and it will be resolved. I was getting anxious about spending the required $4000 in the first month, since the denials are a week apart each), and he assured me that I could go ahead and keep spending as it would definitely be resolved. It was not. So I called in again after the second generic denial notice.

      This time the issue was escalated once to *****, who agreed this was Chase's fault and she will get everything into the system for her Executive supervisor to resolve. This person, who identified herself as ********* ***** in San Antonio Texas, said that it is unfair but that I will not be receiving the correct promotion. She just point blank admitted to the bait and switch, but said there was nothing she could do to resolve it.

      I'm not asking for anything crazy here. I simply want the offer that I signed up for.

      Business Response

      Date: 09/27/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/03/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20643947




       


       


       

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 17 th I submitted disputes on line on both my credit cards. I have been unable to get anyone to answer my questions at Chase . The disputed amount on both cards was added to my account’s balances instead of taking away the disputed amount. This resulted in both accounts being overdrawn on the limits . They reported this to credit bureau which caused my score to drop 100 points. Two of my accounts have already raised my interest rate because of credit report. I have talked to several people about this at Chase even going to branch office to make complaint! Nothing has been resolved. I want them to give me restitution for the money amount and fix my credit score.

      Business Response

      Date: 09/29/2023

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase would not credit my account against KIA of McDonough which occurred December of 2022 and January of 2023.

      Business Response

      Date: 09/25/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute with Chase regarding poor service from a vendor. I was asked to provide supporting documentation to support my position, which I promptly provided. Following this, I was contacted to provide additional information to further the dispute or claim, and I promptly provided the requested information.

      On the third contact, I was asked to provide the repair cost from a second vendor and confirm the cost to repair/replace the damages from West Houston Infiniti. After providing all the requested information, I did not hear from Chase until I received a letter from them stating that my dispute was invalid, and I would be charged by the merchant.

      I then contacted Chase to request additional information. Their response was that I needed to have my car repaired by another service center or have another service center document that West Houston Infiniti had indeed damaged my vehicle. This would need to be completed by the same day as 9/8/23, which I found impossible to achieve, as I would need to schedule an appointment at a service center for a diagnostic service.

      I believe that due to Chase's negligence, they should reinstate the credit for the invalid charges from the merchant or provide a credit due to their negligence. I have communicated my concerns both via phone calls, which are recorded, and through their online upload center.

      Business Response

      Date: 09/18/2023

      We responded to our customer's concerns. To protect their privacy,
      we are not providing you with any details of our resolution. Our customer may
      use their discretion in sharing our response directly with you.

       

      Customer Answer

      Date: 09/26/2023

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      I provided multiple documents supporting the damage caused by the merchant through their upload center, based on the information provided by the agent. According to Chase policy, a transaction can be disputed if the product or service received was unsatisfactory. I provided documentation showing that my vehicle was damaged during the service.
      After contacting Chase multiple times for updates, I wasn't informed until the final day when the claim could remain active, that I needed to provide additional documents. I informed the representative that this would be extremely difficult to do since I would need to schedule an appointment at a dealership, which couldn't be done on the same day.
      I believe Chase was negligent and did not provide the necessary steps to properly investigate the claim, nor did they provide the necessary information within a reasonable timeframe for me to provide all the required documentation




      Regards,


      Complaint ID: 20575937


       



       


       

      Business Response

      Date: 10/18/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When reserving a Marriott hotel room, I was prompted to apply for their credit card. Upon approval, I would receive $300 voucher to use for the stay I was booking. I applied and was approved. I never received my voucher. I was, however, charged $95 for an annual fee. I creceived my bill and the $300 was not deducted. I reached out to Chase bank and was told to contact Marriott Bonvoy. I did this and received an email on June 16th stating they were investigating. I eventually heard back from them that I needed to contact Chase again. I am stuck in a loop and have only incurred an additional $95 charge instead of the savings that was promised.

      Business Response

      Date: 09/07/2023

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/07/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20537991




       


       


       

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting assistance regarding my JPMorgan Chase credit card accounts. I search online and see information regarding convenience checks but do not have this offer available to me. I have attached a letter for your review addressing this in more detail. I seek consideration and assistance in the matter. Included is my account statement to further locate my account.Thank you.

      Business Response

      Date: 07/12/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a mail stating someone has tried to using my information to request for a credit from Chase bank, though I have never requested for any credit from Chase. I’ve tried to contact the bank but no response from them.

      Business Response

      Date: 07/13/2023

      We responded to our
      customer’s concerns in our letter dated July 13, 2023. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28, 2023 I booked hotels with 105,178 points through the Chase travel hub. I canceled my travel on June 19, 2023. The website specifically says "Refunds may require upto 5 business days for processing" On June 27, 2023, the 6th day, I called the customer service number 866-331-0773 to inquire about refunded points. I was told that it would take 2 billing periods for me to see the refund and only an apology for not honoring what the site states. I would like to rebook travel, but in 2 billing periods, there may not be availability and the cost may have increased.

      Business Response

      Date: 07/27/2023

      We
      responded to our customer’s concerns by phone. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you. 

      Customer Answer

      Date: 07/28/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20243685




       


       


       

    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with Chase Sapphire Reserve Visa for trip interruption due to a death. They use a company called Card Benefit Services. They continue to paperwork me over to try and get me to go away. I will not. It is terrible what they do to customers who pay a yearly premium for the card. The total claim is $398.

      Business Response

      Date: 06/29/2023

      We responded to our customer’s concerns in our phone
      call on June 29, 2023. To protect our customer’s
      privacy, we are not providing you with the details of our resolution. Our
      customer may use their discretion in sharing our response directly with you

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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