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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,380 total complaints in the last 3 years.
    • 2,544 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to Experian and Transunion Credit Bureaus, and with JPMCB CARD SERVICES to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from Experian and Transunion Credit Bureaus. Thus, I am reaching out to seek assistance to have JPMCB CARD SERVICES confirm that I have no account with them and that the Experian and Transunion Credit Bureaus can simply remove it from my credit report.

      Business Response

      Date: 07/05/2023

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/22/23, I was in the process of purchasing airfare on Southwest's website. I received a prompt to receive a $200 credit if I applied for a card and spent so much money within a certain number of months. I was approved, but was unable to purchase the flight with this card. I would not have opened this card if I wasn't able to purchase the flight today. This was false advertising and a SCAM. I want the credit inquiry REMOVED from my credit report since I will be unable to use this card.

      Business Response

      Date: 07/05/2023

      We responded to our customer’s concerns by phone. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 07/17/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20221714




       


       


       

    • Initial Complaint

      Date:06/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online, on April 5, 2023, and ordered 12 reward digital gift cards. Chase responded immediately (the same day) and sent me an email acknowledgement of my order and a separate email containing one of the digital gift cards. As of today, (June 19), I have been unable to get the remaining 11 cards - even though I have called Chase Customer Service at least 4 times. Each time they claim to understand my problem and promise to fix it. The last phone call elevated my complaint to a supervisor. All I want is to get the remaining 11 digital cards sent to my email address - like the first one was. Thank you.
      Reward Card Order:

      Business Response

      Date: 06/22/2023

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 07/11/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20207064




       


       


       

    • Initial Complaint

      Date:06/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Eclaimsline service for purchase protection is a scam! They keep on sending me in loops and not processing your claim! I tried contacting them in so many ways! This is my last attempt before I go to court.

      The issue is that I placed claims for stolen items totaling about $4000. I submitted the police report multiple times and they keep on telling me to resubmit it and not process the claim.

      Claim 0008953924-001

      Business Response

      Date: 07/13/2023

      Our customer
      advised us their concern has been resolved. To protect their privacy, we are
      not providing you with any details of the resolution. Our customer may use
      their discretion in sharing our resolution directly with you.

      Customer Answer

      Date: 07/17/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20194935




       


       


       

    • Initial Complaint

      Date:06/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I referred 2 people to chase using my referral link. I never received my points. I escalated this issue however I was told nothing could be done. I am very disappointed how I’ve been treated.

      Business Response

      Date: 06/27/2023

      We responded to
      our customer's concerns by letter on 06/27/2023. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early May 2023, I noticed a sudden decline in our primary checking/savings account with Chase. Once online, I discovered four fraudulent debit charges -- breaches of security on a debit card and stolen funds of which neither of us were informed by email or by phone call from Chase:

      Two charges on May 4 -- $727.72 from Louis Vuitton in Chicago; $507.22 from Gucci in Chicago = $1,234.94
      Two charges on May 8 - $760.73 from Louis Vuitton in Chicago; $667.08 from Gucci in Chicago = $1,427.81

      These amounts total: $2,662.75. A not insignificant sum.

      We immediately informed Chase of this fraud and my husband -- on whose card the fraud had been committed -- deactivated his card and awaited a replacement while Chase investigated the matter.

      NOTE: in the more than 25 years that we have banked with Chase, we have never once bought a single item from either Louis Vuitton or from Gucci.

      Chase initially reversed the May 4 charges on May 5, and reversed the May 8 charges on May 9.

      However, with no explanation, as of June 1 Chase reneged on that reversal. Once again, they are taking $2,662.75 from our primary account. I repeat: a not insignificant sum.

      I also note again that, in the more than 25 years that we have banked with Chase, we have never once bought a single item from either Louis Vuitton or from Gucci.

      We feel stolen from twice: once by whoever used this card to purchase items and, for a second time, by Chase.

      We would like the charges reversed and the money restored to our account.
      We would like written verification of this reversal.
      We would like a written apology from Chase.
      We would like to know what steps Chase takes to secure their customers' accounts.

      Business Response

      Date: 06/23/2023

      We responded to our
      customer’s concerns in writing with our letter dated June 23, 2023. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase JPMORGAN is charging for items that has been returned and they’re not helping, a supervisor advised me that I have ti pay, that the money has been refunded when my credit card is showing the statement for the same balance of the items returned and they’re about to charge the monthly amount. This is not the first time having issues with chase JPMorgan, they’re actually committing fraud.

      Business Response

      Date: 06/26/2023

      We responded to our customer's concerns by
      letter on June 26, 2023. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/29/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20161300




       


       


       

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY CONSUMER REPORT STATES, ACCOUNT #1160481744****, DATE OPENED 2/1/2016. DATE REPORTED 6/4/2018 & 5/1/2023. DATE OF LAST ACTIVITY 6/1/2018 & 12/1/2017. HIGHEST BALANCE $28,073 & $10,132. ALLEGED BALANCE OWED $9,824. I CANNOT OWE AN ALLEGED BALLANCE OF $9,824.00 ON A CHARGED OFF ACCOUNT. NOR DO I OWE AN ALLEGED AMOUNT ON AN ACCOUNT THAT WAS SOLD AN AUTION. JPMCP AUTO IS REPORTING TO THE BUREAUS THAT I ALLEGEDLY OWE THEM $9,824.00 ON AN ACCOUNT THAT HAS BEEN CHARGED OFF. WHEN AN ACCOUNT HAS BEEN CHARGED OFF AS A BAD DEBT, IT IS ALREADY PAID FOR. THEREFORE, THE CONSUMER IS NO LONGER RESPONSIBLE FOR THAT ALLEGED DEBT. A charge-off means a lender or creditor has written the account off as a loss, and the account is closed to future charges; I CANNOT BE CHARGED CURRENTLY FOR AN ACCOUNT THAT HAS BEEN CLOSED! ACCORDING TO THE FCRA, JPMCB AUTO IS IN CLEAR VIOLATION OF 15 USC 1681e(b)- Accuracy of the report. I HAVE TRIED TO RESOLVE THIS MATTER WITH JPMCB AUTO ON A NUMBER OF OCCASIONS AND IT HAS BEEN AN EXTREME HASSLE. THEY HAVE NOT CORROPERATED NOR HAVE THEY TRIED TO RESOLVE THIS MATTER. I WOULD LIKE THIS ALLEGED DEBT AN ACCOUNT TO BE REMOVED FROM MY CONSUMER REPORT IMMEDIATELY.

      Business Response

      Date: 06/16/2023

      We responded to our
      customer’s concerns in our letter dated June 16, 2023. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JP Morgan Chase has not acted in good faith. I had a Credit Limit of over $3000 Dollars. I have never been late on any payments only a high balance. After paying the balance to close to zero, Chase has reduced my Credit Limit to half with me appearing to still be utilizing over 25% of my Credit Limit. This smell like a stinking fish to me.

      Business Response

      Date: 06/12/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/14/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20121534




       


       


       

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting weeks on being refunded for bill payments to my chase card ***************1. I have called chase multiple times and was assured that this money was being refunded to the bill payment source. On my most recent call to Chase I was informed that the payment refund was delayed, and I was not given a timetable on how long it would take to receive the refunds.
      Below are the payments to card mentioned above and am including Chase acknowledgement reference numbers given by the billpayer.

      4/19/23, $3994.01, Chase Reference: 000466448
      4/28/23, $4494.01, Chase Reference: 000466668
      5/16/23, $4483.13, Chase Reference: 000467222

      Business Response

      Date: 06/13/2023

      We responded to our
      customer's concerns. To protect their privacy, we are not providing you with
      any details of our resolution. Our customer may use their discretion in sharing
      our response directly with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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