We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase Credit Card has 304 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6,380 total complaints in the last 3 years.
    • 2,544 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase POS is worthless! It has cost me hours of testing, troubleshooting, and working with their "tech support." All to be told that "we know there is an issue, but we don't know when we'll have a resolution." The first time I was told that was about 2 weeks ago. Right after I received their Bluetooth card reader.

      It was throwing an error message. After reading some FAQ' and numerous attempts at making it work, I called tech support. They had me try all the same steps, and finally told me they'll submit a ticket.

      I tried again today. The error message no longer pops up. However, now the reader just sends me in loops - tapping the card prompts me to insert or swipe, inserting prompts a tap or swipe, swiping prompts a tap or insert. This happens over and over again, indefinitely.

      Again, the call to tech support just had me restart the reader, reinstall the app, all the same stuff. I've restarted my device and tried using different credit cards. NOTHING WORKS!

      I'm glad I decided to get this set up a few weeks before I actually need to use it. Because so far, the only thing that this has shown me is that Chase's POS products aren't worth the plastic they're made from! I've spent $50 on the reader and hours of my time trying to make it work. This is an unacceptable way to treat ANY clients, especially business owners!

      I'm glad I haven't moved all my business funds to Chase, since opening the business checking, as I would be stuck with their useless customer service.

      If you're a business customer, get ready to give up hours of your life dealing with their technical issues.

      Business Response

      Date: 06/21/2023

      We responded to our customer’s concerns in our phone
      call on June 20, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 06/25/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      Chase refuses to issue a refund despite the fact that the credit card reader has NEVER worked. They switched to a different provider and will not accept their device back. They clearly knew that this would never work before they even shipped the device as a change to a new provider takes a long time.




      Regards,
      Complaint ID: 20113164
       



       

      Business Response

      Date: 07/19/2023

      We responded to our customer's concerns. To protect their privacy,
      we are not providing you with any details of our resolution. Our customer may
      use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to open a Chase checking account however I never had a Chase account I called customer service and they gave me username and password assistance to an account I never opened that shows a balance. However this doesn’t even appear on my credit report. I have disputed with your fraud department several times that I have never personally had any type of chase or credit cards or business accounts with your bank. This is unfortunate because now I am looking to open a chase business account with $100,000 opening deposit and I have to take my business elsewhere because someone decided to use my information and you guys don’t investigate or do anything about it. Please help me resolve this issue as I am a victim of identity theft and have police reports and proof from other creditors who agreed I never did any banking with them credit or otherwise.

      Business Response

      Date: 06/06/2023

      We responded to our customer’s concerns in our phone
      call on June 5, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
      Hello, I personally never got a phone call from my business regarding my concern. Nor did they share any resolution with me. Can you guys please contact me again or send me an email thank you.



      Regards,
      Complaint ID: 20111917
       



       

      Business Response

      Date: 06/27/2023

      We responded to our customer's concerns. To protect their privacy,
      we are not providing you with any details of our resolution. Our customer may
      use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute and request validation of $3427 debt shown on my credit report, allegedly owed to your company. I am concerned of validity of this debt and require concrete evidence to establish my obligation to pay it. To resolve this matter, I kindly request documentation substantiating existence of an agreement or contract relating to this debt. I would appreciate clarification on specific circumstances that led to current debt amount if there was a breach of such agreement.

      My request extends beyond a mere verification of my mailing address. I require verifiable proof that conclusively establishes the legitimacy of this debt as mine. It is important for your organization to provide competent and factual evidence demonstrating my legal obligation to pay this debt.

      Continued reporting of invalidated information on my credit bureaus would constitute a violation of federal and state laws, specifically fraud. If any negative marks persist or reappear due to your company selling the debt, I will take legal action for fraud and defamation of character.

      Furthermore, if your offices are unable to provide requested information, it entitles me to immediate removal of this debt from my credit report and requires a complete cease-to-desist of the debt, preventing its reselling to another creditor under any circumstances. Conversely, if your company can provide proof that this debt is genuinely mine, I will require 30 days to conduct a thorough investigation upon receiving the proper documentation.

      I urge your company to comply with my request for debt validation and promptly provide the necessary documentation to establish its legitimacy. Failure to do so will be a violation of my rights, and I will take appropriate legal action to protect my interests.

      I expect a written response from your company within 30 days of receiving this letter. Your cooperation in this matter is greatly appreciated, and I trust we can resolve this issue in a fair and lawful manner.

      Business Response

      Date: 06/26/2023

      We responded to our customer’s concerns in our letter dated June 26, 2023. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:05/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took advantage of an offer for a balance transfer with a promotional apr.

      Enterprise accidentally charged my card after I asked them not to and then immediately reversed the charge, which has resulted in a purchase interest charge, even though there was no purchase.

      The first time I called, the manager was very helpful and friendly. She removed the inaccurate interest charge and assured me this would not occur again.

      When I called this time, however, the manager I spoke with refused to help me and then he hung up on me.

      Business Response

      Date: 06/08/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with JPMCB CARD. I do not have a contract with JPMCB CARD.

      You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.

      They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

      Business Response

      Date: 06/22/2023

      We responded to our customer in our letter dated June 22, 2023. To protect our customer's privacy, we are not providing you with a copy of the letter. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2023 my debit card was stolen from me. I had two checking accounts linked to this card. I reported this to the bank the total amount was for $4180.00 I received only received $500.00 back. The problem is that $3000.00 was removed from inside the branch at their ATM machine so the bank has denied my claim. I am 74 years old, and retired. I did not give anyone my pin nor did I write on the card itself. I want my money returned to me!
      Also when I was at the bank they did not offer to freeze the account nor did they suggest changing the pin code!

      Business Response

      Date: 07/25/2023

      We responded to our customer’s concerns by phone. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 07/26/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20030033




       


       


       

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reversal: ORDER COMPLETE HTTPSWWW.THET OR
      04/06 Claim ID: 594841180790001 for charges of $26.99, $167.00, and $10.95

      I placed an order with a questionable Nigerian man's website that sold software.
      The order did not go through because Chase said that website could be a scam.
      I took my chances and ordered anyway. The downloaded software did not work or do what the advertisement claimed. Chase had been right. I had been scamed. The website of the scam artist did not have any method to contact them to get your money back. So I contacted Chase and told them to stop payment. They said I should cancel my credit card and get a new one -- which I did on their advice. They said they would put a temporary stop on the payment. Then after I got a new credit card -- they honored the payment to the scam artist anyway -- so I lost my money to a scam artist -- had my original card destroyed -- and Chase did not respond when I tried to contact them about this. I want my money back.

      Business Response

      Date: 05/31/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/09/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.They warned me this company was a scammer and I did get scammed.  I wanted the payment transaction blocked, that is, to not let it go through, but they refused to block it and paid off the scammer.   I would like my money refunded.  Thanks,
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,
      Complaint ID: 20097622
       



       

      Business Response

      Date: 07/25/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JPMCB CARD
      Account Number: 426684
      Account Status: Charge Off
      Balance: $0.00
      Open Date: Feb 2, 2016
      Closed: Dec 12,2021 Amount: $0.00

      JPMCB CARD
      Account Number: 414720
      Account Status: Charge Off
      Balance: $0.00
      Open Date: May 21, 2016
      Closed: Dec 12, 2021 Amount: $0.00


      Please remove to my credit report

      Business Response

      Date: 06/30/2023

      We responded to our customer’s concerns in our letter dated June 30, 2023. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My chase credit card provide 10$ credit every month for gopuff's purchase if I make a purchase via gopuff.com or gopuff app over 10$. I did 2 times and got 2 10$ credit before. This is the third time I use this chase credit card to make a purchase at gopuff.com with the same browser and wifi and account and payment method.

      The payment amount is 15.46$. The purchase was on April and I did not received 10$. I have contact chase customer service staff. They replied me 2 times and they insist my purchase is not qualified because I did not make the purchase with gopuff.com or gopuff app directly. That is not true! I asked them what way or where do I make that purchase in their system and they said they don't know. Of course they don't know because I did not use any other way!

      Business Response

      Date: 05/26/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/05/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20090143




       


       


       

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a credit card with them for a couple years and they keep charging me late fees when I am paying my bill on time! They also keep charging me interest rates and my account is closed! I will never be able to pay the card off ic they keep charging interest on an closed account

      Business Response

      Date: 07/05/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.