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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,373 total complaints in the last 3 years.
    • 2,541 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6, 2022, I traveled to Quebec using Air Canada. I paid the $30 luggage fee using my Chase credit card. Air Canada policy states that if your luggage is delayed, then check in fee is void.

      My luggage was delayed by more than 24 hours and Air Canada sent me an email detailing this delay. Upon arrival back home in the US, I immediately requested that Chase cancel the charges. All documentations were provided including the letter from Air Canada detailing the delay and the Air Canada policy.

      To date, Chase has not resolve the issue. They have assigned an investigator who was clueless as to what as happening despite being provided all the documents. Investigator did not bother to read and understand the issue and asked such ridiculous questions as "why are you requesting a refund" and ""does Air Canada know about this delay". I had to be very patient with my response stating "would Air Canada email about the delay if they did not know about the delay?" and "Is the Air Canada policy and email not obvious that I am requesting a refund because of the delay?"

      Business Response

      Date: 02/01/2023

      We responded to our customer's concerns by
      phone on February 1, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit report has not reporting all months. There may be a glitch. Credit reporting needs to be updated.

      Business Response

      Date: 02/01/2023

      We responded to our customer's concerns by
      phone on February 1, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/22/2023, We chose the best center seats with full view of center stage and paid in full $1577.28 online at TicketSales.com for 4 tickets for Wicked at Kennedy Center in DC
      01/22/2023, We printed the tickets from the sales confirmation email just minutes before the show, they are the worst seats in the Kennedy Center, only 2/3 of the stage can be seen. They are not the seats that we chose and paid for.

      The total value of the tickets is $516. The value & seat number of each ticket are circled in RED in the attached image files.
      The total markup is $1061.28, staggering 2 times more than the ticket value, it’s a crime to steal money this way. It looks like a online tickets scam.

      01/24/2023, I reported the dispute to Chase at 18008493547, Chase refused to refund.

      Solution request: $1061.28 to be refunded as soon as possible.

      Business Response

      Date: 03/01/2023

      We
      responded to our customer’s concerns in our letter dated February 6, 2023. To
      protect our customer’s privacy, we are not providing you with the details of
      our resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.  





      Regards,



      Complaint ID: 18887841




       


       


       

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October/November - opened the account through Amazon- no problem.
      Never got a paper bill.
      Never got an electronic bill - no profile - can not login.
      December I was notified of a late payment via the credit bureaus.
      Called Chase - told them I have never received a bill. They reversed the late charge and told me that would remove the late payment from my credit report. Paid a thousand dollars.
      The late payment appeared to be removed - credit rating went back up.
      No bill from Chase in January - sent a payment from USAA 400.00 - once again far in access of the base amount.
      Was notified via the credit bureau that I was now 60 days late.
      Called Chase - they said I was current. Did not understand why I was getting notified. Had enough of not sending a bill - paid off the credit card.
      Called Chase back - found out my account was (Jason researched the issue) - he said the bill was set to electronic delivery - which said it would not have worked. Hence no paper bill. Was told I had to call back tomorrow to get the credit reporting issue fixed.
      Called Chase back and the person said Jason was wrong - and that Lady in December was wrong - all three Credit bureaus were wrong and that he could not correct the issue.

      Resolution - remove the Late Payment from my credit rating. Get me a paper bill.

      Business Response

      Date: 01/30/2023

      We responded to our
      customer’s concerns during our conversation on January 30, 2023. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I clicked and applied for a chase credit card because they had a promotion of $200 after spending $500 in the first 3 months as you can see in my attachment well i got approved and got got the card after i met my requirements theynever credited my $200 bonus offer, i email, called several times and everyone kept giving me different answers and several excuses to not paying my bonus blaming me, or blaming the system or saying i got another offer a bunch of BS. I requested several times for a manager to call me and of course nobody ever did. Well that is false advertisement i can close my account and applied for other banks that have the same offer but of course if i do that this will have an impact on my credit report. I know that $200 is not alot of money but if you tell me you will do something i expect that to happen. I feel lie too and taking advantage off. I demand the offer i applied for honor. You can see my attachments.

      Business Response

      Date: 01/31/2023

      We responded to our customer's concerns
      during our telephone call on January 31, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 02/03/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 18881522




       


       


       

    • Initial Complaint

      Date:01/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported a fraud charge of $753 posted on my chase credit card on oct 23, 2022 from a merchant “eDreams” - I never did this transaction and provided all the documents to banks fraud team which shows another booking made directly by me directly with airlines. My card information was stolen and charge was posted which the bank investigated but did not settle the fraud charges , this is not acceptable as I provided all the information to the banks fraud team proving no relation with the merchant and transaction were not done - their system approved a transaction which I have not done and now they refuse to fix it. I along with bank representatives several times even reached out to the merchant to prove the transaction, merchant did not respond at all and yet bank declared the transaction as valid. This is completely unethical and unacceptable, I would like chase bank to immediately remove the above fraud charges and apologize for the time they have wasted from past 1 month, I am afraid chase bank is leaking my information resulting into fraud charges which then they refuse to revert. This needs to stop!

      Business Response

      Date: 02/02/2023

      We responded to our customer's concerns by
      phone on February 2, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/13/22 I made a purchase at Office Depot, attempting to take advantage of a Chase Deal for 10% off, up to $8. I received an email stating I would get a credit, but never did.
      The *ROOT CAUSE* of this issue was due to me combining my business account with personal. This issue stopped happening once I separated my accounts. I have waited several months and tested as a precaution... That's basically why this issue occurred.

      I have made this complaint in the past for other offers, but this should be the last one. I attempted to contact a rep online but they didn't do anything (as expected). Hoping this avenue will be able to assist me like last time. Thank you in advance.

      Business Response

      Date: 01/30/2023

      We responded to our customer's concerns
      during our telephone call on January 30, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 02/03/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory enough.

      Chase admits there are no issues with their system, but provided the deal amount that I was supposed to get several months ago.
      Hopefully system will continue working after this, but will follow up with another complaint if rewards aren't working as anticipated.
      Issue may be closed





      Regards,



      Complaint ID: 18879048




       


       


       


    • Initial Complaint

      Date:01/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for chase Marriotte Bonvoy Boundless Credit card. As I strongly remember that I have to speak $4000 in first 3 months to receive 250000 Marriotte Bonvoy points. I ended up spending $4000 by the end of the three months. I waited a month to reflect that in my account. After I didn't see the points, I ended up calling chase to inquire about this issue. The chase rep told me that I have to spend 5000 instead of 4000. I told the customer service rep that that's not true because that's not what I signed up for. customer rep told me that they will look in to it.

      I then waited another week and no response. I ended up calling again and spoke to higher manager that this is the situation. They told me that we will look in to it, meanwhile just go ahead and use this card as is. the manager recommanded me to spend 5000 just to be on safe side. I argued back saying I wouldn't mind spending another 1000 on this card if they had said that when I signed up. since the deal was earn 250K points after spending 4K in 3months, and that's exactly what I followed.

      its been almost 6months on this card, I have spent well over 4K and 5K but no points earned yet.

      Business Response

      Date: 02/02/2023

      We responded to our customer in our letter dated February 2, 2023. To protect our customer's privacy, we are not providing you with a copy of the letter. Our customer may use their discretion in sharing our response with you.

    • Initial Complaint

      Date:01/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 29, 2022, my $2800 credit limit was decreased to $1400. I was not aware of this until two weeks after. The information that they gave was inaccurate. They said I had several accounts that were past due, to many inquires on my credit and high balances. All of that information is not correct I have never had any other cards with Chase. I have never had an increase since ive had the card all of my accounts with other banks are in Great Standings! I never had any past due balances or anything in collections as they stated two different CSR's said you don't have any other accounts with us so we don't know what happened. I have a few credit cards with way higher credit limits. The CSRs told me that I would have to get my credit reran again in order to reverse this action and I don't feel like this decision is fair. I don't belive they really ran my credit because I have had a freeze on my credit for some time now.

      Business Response

      Date: 01/26/2023

      We responded to our customer's concerns
      during our telephone call on January 26, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Southwest chase travel has failed to return my payment for a cAncelled hotel stay on 10/21/22 at the Hyatt house. I have spoken to numerous managers and supervisors on numerous occasions. I escalated the matter to the Chase Executive office and last spoke to Rona, who future chose to dismiss my claim. I have proof that the merchant cancelled the stay and Southwest Chase travels refuses to reimburse my monies. Southwest Chase has horrible customer service, you get bounced all around resulting in numerous calls. I would like this matter rectified as soon as possible.

      Business Response

      Date: 01/26/2023

      We responded to our customer's concerns
      during our telephone call on January 26, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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