Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

• 

  JP Morgan Chase Card Services

  4900 Johnson Drive Pleasanton, CA 94588-3308

• 

  JPMorgan Chase Credit Card

  PO Box 1147 Northridge, CA 91328-1147

• 

  JPMorgan Chase Credit Card

  PO Box 1093 Northridge, CA 91328

• 

  JPMorgan Chase Credit Card

  Northridge, CA 91328-1147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid on my credit card. I paid $1429.11 on December 22, 2022. I called 1/4/2023 to get the payment reversed and to make the minimum payment. On 1/19/2023 I called to see where the refund was. I was told it was an error on their end and they only refunded the minimum payment of $60 and kept the rest of my money totaling in $1328 and some change. I was told they knew it was a processing error on their end however there was nothing they could do. They would not issue a refund. I STILL haven’t received the $60 payment refund either. This company is taking peoples money and then not letting them have it back when it was a user error on THEIR end.

  Business Response

  Date: 02/01/2023

  We responded to our customer's concerns by
  phone on February 1, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has stopped sending me
  Bills for the past two month. I realized this when a received I nasty letter from chase collection department. I have had chase for many years and never late and always paid in full. I strongly feel that chase created this problem due to this card only having a reoccurring charge of about $6.00 per month. I’m sure chase would much prefer I use the United chase card for higher charges. And I would use the card more if requested. But after this experience I will avoid using any other chase cards but continue use and closely monitor the United chase card with a minimum monthly charge of $6.00 Per month. This is clearly a case of fraud on Chases end in an attempt to charge these type of accounts with added fees and interest and hopefully in favor of chase, upset the customer enough the cancel the chase card. That I won’t do. I realize that this low credit card activity is more of a burden and a loss to chase.
  
  I want Chase credit card to call me ************, refund me the 14 cents in interest and pay me a late fee penalty of $100 x two for not getting the bill to me in a timely manner.
  
  Both my exceptional FICO score and credit history with Chase and everyone else clearly shows how I handle my financial responsibilities and is ranked about the top 2% nationwide. Chase clearly made a mistake messing with me. There needs to be an investigation against chase similar to investigation that is being done against Wells Fargo.

  Business Response

  Date: 01/31/2023

  We responded to our
  customer’s concerns during our conversation on January 30, 2023. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
  

  
  

  
  

  
  

  Chase has responded very quickly and efficiently. My concern was mostly related to poor customer service and their nonsense. I hope that next time I need to reach Chase that my experience will be more customer oriented. 

  Regards,
  

  
  

  
  

  Complaint ID: 18840033
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time I was active duty military and I was in the field on an exercise. First payment ever missed and I contacted them immediately and paid the balance on my card. I always pay the full amount and this is still haunting me on my credit score. I am hoping that the BBB would be able to assist Chase in reaching a decision in which they remove the derogatory credit reported status July 2018 considering I was conducting a military exercise and never had a history of missed payments. Thank you kindly.

  Business Response

  Date: 01/26/2023

  We responded to our
  customer’s concerns during our conversation on January 26, 2023. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card account was closed abruptly without my fault.
  
  I diligently put my time and effort and went to bank at least 3 times to fax my SSA-89 form but it was all a waste as I was again and again misguided by the Bank officials and people in Compliance team (Robert, Cal, etc) to fill the form with certain details.
  
  I went through a complete nightmare faxing SSA-89 form again and again and spending money so that they accept this form and keep my account open.
  
  But they are so rude that instead of making their representatives liable of what happened they closed my account for which I had to go through a credit check as well.
  
  Its not fair. In the document I have listed the steps briefly of what exactly happened at what date.
  
  I was also misguided that my account can be reopened once they receive the right information but even after receiving the right form they conveniently said to go to bank and reapply for a credit card which will hurt my credit history.
  
  I dont understand why I had to face this biasing at all when I was making all payments on time.
  
  My checking account was also closed and my money was blocked of payroll which is $250 due to which I faced issues to make my due payments.
  
  All this needs to be compensated for and reopen both my checking account and credit card.
  
  As I understood Compliance team in Chase and Chase Bank people they don't know correct details of how to properly fill a SSA-89 form and misguide the customer and the price the customer has to pay. Its not fair.
  
  I will not go to branch at all. Enough spending my gas, energy and time writing emails.

  Business Response

  Date: 02/02/2023

  We responded to our customer's concerns by
  phone on February 2, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to take advantage of the 5% back on travel booked through Chase Travel ultimate rewards with their Chase Freedom credit card. The charge for travel was made by me on October 8, 2022 through their Chase Travel website, and only earned 1.5% points. After calling the appropriate customer service number and speaking to representatives several times over the course of 2 months, they finally issued me a paper statement that indicated I would be given the missing 3.5% points on either the December or January statement. After checking my account in January, nothing has happened yet, and when I called again the representative told me that nothing indicated that the issues was addressed or resolved.

  Business Response

  Date: 01/31/2023

  We responded to our
  customer’s concerns in our letter dated January 31, 2023. To protect our customer’s privacy, we are not providing
  you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18829043
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adolfo Tinoco SSN# XXX-XX-0703
  After reviewing my credit report, I noticed an inaccuracy JPMCB Acct#4*********** this account I do not recognize. I've tried contacting them several times by mail for validation of the account yet they do not respond to any of my inquiries. I may have been a victim of identity theft, please help me resolve this matter for this account I do not recognize.
  
  I am requesting that they provide me with proper validation of the account, the alleged contract bearing my signature, the address in which the account(s) were opened, which address the credit card(s) were sent to, and an itemization of all fees assessed, including principal and interest. Failure to satisfy this request within the requirements of the Fair Debt Collection Practices Act, 15 USC 1692g will be construed as their absolute waiver of any and all claims against me. Thank you.

  Business Response

  Date: 02/09/2023

  We responded to our customer’s concerns in our letter dated February 9, 2023. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a chase credit card ending in 7680 and I reached a settlement with chase to resolve this account but it is showing on my credit report as charged off. I have disputed with credit bureaus and chase verified as of today the account is still showing charged off with a balance due instead of a zero balance and settled. I would like someone to call me to get this corrected asap. My number is

  Business Response

  Date: 01/25/2023

  We responded to our
  customer’s concerns during our conversation on January 20, 2023. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never applied or authorized anyone chase amazon credit card! But I received this new credit card and with the first cycle statement.

  Business Response

  Date: 02/14/2023

  We responded to
  our customer's concerns by letter on February 14, 2023. To protect our
  customer's privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called chase bank on 1-15-23 and spoke with an agent who confirmed my information for the payment that was processed on 1-11-23. I explained that I was calling because I received a confirmation number and an email letting me know that everything went through successfully but the it was taken back. I called the bank that the payment was being drawn from and was told the payment was rejected because the name on the account was incorrect. I was told i could reprocess the correct payment and I told them no because I want to talk to the bank again to confirm that was the issue. I called chase today and was told that wasn’t the issue, it was because I put all the numbers in one line for my account and routing. I told the lady that was incorrect because the system would not allow you to proceed with the payment if that was the case. She (Christina) then tried to say it would allow it and then give you a confirmation number. She made me go back to Richie and process my payment when I asked to speak to her manager she told me he wasn’t available and had no other means to communicate with me other than regular mail. I should be able address my concerns about this with someone at the company without having to file a better business bureau complaint.

  Business Response

  Date: 01/31/2023

  We responded to our
  customer’s concerns with our letter dated January 31, 2023. To protect
  our customer’s privacy, we are not providing you with any details of our
  letter. Our customer may use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We accidentally took out an advance by making a charge to FanDuel which apparently Chase considers an advance. Our fault for not knowing and we were charged a $10 fee for this as well. I was then informed that we will be charged interest daily on this but they give you no options to pay the "advance" off. So you are stuck paying interest since they won't allow you to pay it. I pay my balance in full every month. By payment was due on 1/15 which was paid in full, however, this charge was not on that statement. It will be on the next statement due 2/15. My only option to even attempt to mediate this is to pay the entire balance today in hopes that will wipe it out but that is ridiculous. We pretty much charge all of our expenses each month and pay off each cycle. There should be a way to pay this in advance instead of having to be charged interest. I have gone back and forth with customer service for 2 weeks now with vague repeating answers and no solution. They are are stealing interest from us as they will not give us an option to pay it off. I paid the amount of the so-called "advance" the day we noticed this was considered an advance. I also then paid off the our statement balance in full yesterday. But they said I will still be charged interest daily until the next statement is processed and paid. That is completely unfair and stealing. I am requesting a refund of the interest paid from the when I paid the advance on my credit card and first contact with them up until the date they finally accepted payment and stopped interest charges.

  Business Response

  Date: 01/20/2023

  We responded to our customer's concerns
  during our telephone call on January 20, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.