Business Profile

Bank

JPMorgan Chase Credit Card

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Important information

Customer Complaint:
Due to the volume of complaints filed against this
business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,384 total complaints in the last 3 years.
2,544 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi: My husband died on 01/29/2022 and I have been receiving letters of Chase trying to charge me because of my husband's credit card debt. I have been calling them at least 3 times, explaining that he is no longer with us and I went in person to the bank twice with the Death Certificate on hand, and the customer representative said that they already know this and that the credit card debt was no longer necessary to pay it. I continue doing payments since February to May of 2022 and then, when I find out that the debt was cancelled, I stop. But, they continue sending me letters threatening to sell or find a way to pay this debt.
I want the bank to stop sending me letters. They need to understand that there is no way that a person that pass way needs to pay any debt.
Business Response
Date: 02/07/2023
We responded to our customer's concerns by
phone on February 7, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2020, my Chase credit cards accounts were shut due to "misuse of rewards program" and I've been reaching out over and over over the past 3 years to understand why this happens. No one seems to know what happened or be able to explain to me what happened. I did not do anything to violate TOS and I'd like my credit card reactivated. I was recently preapproved for a card on 1/13/22 and when I applied, I received the same error. Whenever I call, no one is able to listen or address my concerns or get me a resolution. No one I've talked to knows the reason for this error. I'm asking Chase to please put me in contact with the right person so I can talk to someone and get a better understanding of how I can fix this issue.
Business Response
Date: 02/10/2023
We responded to our customer’s concerns in our phone
call on February 8,
2023. To protect our customer’s privacy, we are not providing you with
the details of our resolution. Our customer may use their discretion in sharing
our response directly with you.
Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaints on behalf of my wife. We had Chase Sapphire Preferred credit card. We had, IIRC, about 100k of travel points on this card, which we were saving for travel after the pandemic. We discovered that Chase canceled our card. We are able to login to our online account, but the card information and statements disappeared. We can see the messages and notifications, and we couldn't see any notifications about canceling our card. After one hour on the phone with customer service, we were told that the card was canceled on Sept 2022 for lack of activities. We told the representative that we didn't receive any notifications, emails, or regular emails from the bank, but he told us that there is nothing he could do.

We are extremely disappointed for loosing 100k of travel points. We have another 2 Chase credit cards in our household, and I don't know whether I am going to continue giving Chase our business. I have never had a card that was canceled by the bank. I don't know why they did it or why they didn't let us know in advance.

We want our 100K of travel points back.
Business Response
Date: 01/23/2023
We responded to our customer's concerns
during our telephone call on January 23, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Customer Answer
Date: 01/23/2023
Better Business Bureau:The business did not provide a response to this complaints. We were contacted by phone. We provided the information requested, and we were told that the business is going to look into it and get back to us. The business did not get back to us and did not provide a resolution. I spoke with ********* on the phone twice, and my wife spoke with her once. No resolution was provided.

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,
Complaint ID: 18727762

Business Response
Date: 02/06/2023
We responded to our customer's concerns by
phone on February 6, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The chase bankIng app under “offers” said I was “already approved” for the chase slate credit card. When I hit accept they declined the application due to too many open cards. This is misleading as they said “already approved.” Now I have a lower credit score and chase has refused to rectify the situation.
Business Response
Date: 02/02/2023
We
responded to our customer’s concerns in our letter dated February 2, 2023. To
protect our customer’s privacy, we are not providing you with the details of
our resolution. Our customer may use their discretion in sharing our response
directly with you.
Initial Complaint
Date:01/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed a call to chase 2 days ago regarding transaction fees totaling around 250.00. They said to call the other company as it was their processes causing the fees. I did and the other company said it was chase’s processes causing the fees. After repeating my story several times to chase today chase said the fees are not hidden and they would send a copy of fee documents to me. NOPE. I informed chase I was purchasing products from a vendor using the other company and was at no time getting cash. Chase said they would file a complaint through chase on my behalf but it wouldn’t change the outcome (which was nothing! There was no outcome!) All I wanted was an action from chase that would value or protect consumers from getting fees charged unknowingly. And/or if it did happen then the consumer could be reimbursed, valued They stated the complaint they made wouldn’t do that and they wouldn’t answer my question (how will this complaint with chase help me and future consumers). I want an outcome that will change the way these billion dollar companies are making money off consumers. Chase could have taken the fees off and I could have never used the other company again. Resolved !!!! Shown the customer they value their years of business. They could advocate for the consumer and proactively alert customers that these crypto companies are now changing their purchase structure to treat purchases as cash advances IN THE BACKGROUND. They could notify members when multiple transaction fees are piling up. They could help protect consumers who are using their service to protect ourselves. I have my credit card on file to avoid putting my bank info on the internet. That’s the service I use chase for. But being charged a cash advance fee for making a merchant purchase seems like a manipulative way to charge hidden fees. (Both businesses are to blame as both are profiting off consumer manipulation).
Business Response
Date: 01/17/2023
We responded to our customer's concerns
during our telephone call on January 13, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Customer Answer
Date: 01/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Their executive office calked while I was at work and left a message. I called them back and had to leave a message. That was 1-10-23. They never returned my call or left me any additional messages. I called again yesterday and the lady on my case is out until February. I left another message after talking to Venmo who said they have never heard of this happening and my credit card company should reimburse me. I want reimbursed for these transaction fees that I unknowingly was charged as I was not aware that Venmo PURCHASES were considered a cash advance at the time of PURCHASE and I did not understand any of the information they sent as I am not a finance professional.

Regards,
Complaint ID: 18725218

Business Response
Date: 02/09/2023
We responded to our customer's concerns by
phone on February 9, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:01/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

This is regarding a Vail Resorts/ Epic Mountain Pass charge on my Chase Credit Card.

On May 19th, 2022 I was charged $51 as the deposit for my ski pass that I did not wish to automatically enroll in.

(In May of 2022 I had called Vail’s toll free number to see if they would cancel the charge as I also stated that I do not wish their products and services anytime in the future, especially when I do not give permission to be charged. They told me since it had been over 24 hours since the charge was made they were not able give me a refund. This is when I contacted Chase card services)

On May 19th, 2022 chase card services had informed me that I had won the dispute regarding the $51 deposit charge that was going to lead to this $577 charge.

Chase called me on a unverified number and left an unclear message that led me think it was a scam. Instead of sending me an email, calling me again, sending me a message through the secure message center via chase app, they closed the dispute claim.

This led me to re-submit this dispute in person at the branch office on 11/15/22. I then back into the branch office on 12/6/22 to determine the status of the re-dispute since I still had not been contacted at that time. They had provided the branch office employee the FAX number to the DEBIT card disputes. Due to the incorrect number they had to resubmit it to the correct CREDIT FAX number on 12/6/222. I have only gotten a letter from Chase Card Services they are looking into the dispute, that was dated on the letter 12/27/222.

I have now been waiting months to try and find a resolution to getting this charge withdrawn and dissolved on my credit card from a product that I did not want, and will not use.

Please help. I can’t really send the voicemail they left but the letter I got a couple days after is in one of the pictures.

Thank you for the time spent on this.
Business Response
Date: 01/23/2023
We responded to our
customer’s concerns during our conversation on January 20, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Initial Complaint
Date:01/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a chase sapphire credit card, on NOV 11, on nov 12 i was accepted and a card was sent to my address. I received the card on nov 21st and used it on a single purchase. Immediately my account was closed by the bank and when i ask on nov 22 as to why i was told it was possibly fraud and to verify my address with my drivers license and the credit card. I verified via fax and was told my account would remain close and to just reapply again immediately. I did so only to be declined due to already “owning” a sapphire card from chase aka the closed account. Nothing was done about this i was told to wait until DEC 22 to reapply. I did so and called before reapplying only to be told I have to wait until JAN 5 to reapply. I did so again, and this time received another decline due to: “Our decision was based on the following reason(s)
Not enough accounts opened long enough to establish a credit history, Insufficient balance in bank deposit account(s)” even though i had enough credit history to get the card the first time around. As well as having not check on my debit card required to receive the card the first time. They not only hurt my excellent credit scores by 40+ points resulting in them falling to average by requesting i reapply and closing my initial account, but have also subsequently prevented me from being able to apply to other creditors due to the multiple unnecessary credit inquiries for my credit scores. N Here i am without a credit card, unable to apply anywhere for another credit card due to the amount of credit checks done by chase as they told me to redo my application multiple times and a worse credit score due to chase refusing to at least give me a credit card account for use. I cannot attach photos at this time because most have my full ssn in them. But i can provide them upon request. Ex include declination statements/emails, acceptance emails/mail, the actual chase sapphire card is still in my possession
Business Response
Date: 01/10/2023
We responded to our
customer’s concerns during our conversation on January 9, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did file a fraud claim on a couple of transactions and the team there refuses to help me. The claim was for transactions that I did not authorize, I called in and was given the run around and was eventually hung up on.
Business Response
Date: 02/01/2023
We responded to
our customer's concerns by letter on February 1, 2023. To protect our
customer's privacy, we are not providing you with any details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Customer Answer
Date: 02/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
*
I have not received any letters about my concerns with the bank through the Mail or on my notices and letters online. In addition I have been in contact with Shawana from the executive office and have not gotten any update, her last update on 1/31/23 she stated it is still being reviewed.

Regards,
Complaint ID: 18695460

Business Response
Date: 03/02/2023
We responded to our customer's concerns by
phone on March 2, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a new credit account with Chase in November 2022. I already had 2 existing credit accounts. They ran a credit check which shows on my credit report but somehow opened the account with a social security number that does not belong to me. I found this out because the new account is not linking to my existing account portal. I called for assistance and they told me that I needed to complete a form to request the update to my social and once my social was corrected, all of my accounts would be correctly linked. I got confirmation that they have corrected my social but my accounts are still not linking in my profile. I need help getting the correct person from chase to resolve the issue and link my 3 existing accounts.
Business Response
Date: 01/26/2023
We responded to our customer's concerns
during our telephone call on January 25, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18687071
Initial Complaint
Date:01/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A merchant issued me refund for 2 transactions. after 1 month, the transaction didn't show up in the app.
tl;dr - turned out to be Chase's bug on both mobile and web portal. Throughout the process, customer service was not helpful and not respectful.
I called chase customer service. The transaction happened on non-premium chase credit card. customer service was unhelpful and not respectful.

- first customer service not listen to customers at all and not paying attention during the call. After I explained what I called for, there was silence from the representative. I had to confirm she was there and she said I am sorry can you repeat your question. I was ok with it because we all have moment of distraction. Still during this call, the same representative did not have any response after I answer her question. I had to ask her if she was listening. Her answer proved that she did not pay attention. Then I asked her to transfer to dispute department.
- Dispute department representative was impatient after hearing from me and said you already got your refund. However, on chase app and portal, refund did not show up. The dispute representative said you need customer service to walk you through how to see your refund impatiently and with a tone of disrespect.
- transferred back to customer service. Without hearing the whole reason, she transferred to to technical support.
- technical support. they realize it was their technical issue which lead to the errors on both their app and web portal.
Business Response
Date: 01/24/2023
We responded to our
customer’s concerns during our conversation on January 23, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.

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JPMorgan Chase Credit Card is NOT a BBB Accredited Business.