Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

• 

  Chase Bank

  185 N College St Auburn, AL 36830

• 

  JPMorgan Chase Credit Card

  PO Box 1147 Northridge, CA 91328-1147

• 

  JPMorgan Chase Credit Card

  PO Box 1093 Northridge, CA 91328

• 

  JPMorgan Chase Credit Card

  Northridge, CA 91328-1147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been a chase credit card holder for about 10 years now. This has to be the worst and lowest-quality account that I hold - 10 years later my credit limit is still about $1,000 my credit score is 750+, I have an American Express credit card, Apple approved me for their card, and I get constant pre approvals for other Amex business cards. My credit is almost impeccable. Here, with chase, I get emails on a regular basis asking me to submit my income as it will help me to get a credit increase. I’ve done this multiple times only to find out that I’m not eligible for an increase - remind you, upon my approval for one of my credit cards, I was immediately provided a credit line of $10,000, based on history and the upkeep of my credit. Here, we have chase bank who doesn’t even look at my credit to follow up and see how dumbfounded it is to have a card with a 1,000 limit. Once I charge up to $800 on that card, my credit score DROPS as a result of almost exceeding the limit on this measly little chase card. More of a hassle to keep the account open. This company is an absolute joke and I cannot take them serious at all. Absolutely poor quality customer service from this bank. I would like someone from chase to contact me about these “income updates” when they don’t do anything in terms of follow-up. I don’t need an increase, I have other banks that have provided me with limits that suit my needs, at much lower interest rates. I find it absolutely amazing how chase is still in business.

  Business Response

  Date: 01/04/2023

  We responded to our
  customer's concerns in our letter dated January 4, 2023. To protect our customer's privacy, we are not providing you
  with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our
  response directly with you.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I truly feel like Chase has bamboozled me. I’ve “never” been late on a credit card payment-Ever! However, last month I had my first issue EVER with both my Freedom and Sapphire accounts. I made payments to both and unfortunately I didn’t have enough in checking to cover the payments-my mistake, I know. However, both cards showed “payment made, thank you”…No indication that it was returned or had any issues…UNTIL THE NEXT STATEMENT! Now all of a sudden I own $447 now….which is two months plus a late fee! You’d think they could at least indicate on the app (which I used for all my banking) that there was an issue with last payment…but no, they just wait till the next statement and say you own both months plus fee. I kept wondering why my auto pay was shut off. They can do that…but can’t notify you that there was an issue! I’m so upset with Chase lately. On top of this, all 4 checking accounts were recently compromised and I had to shit down accounts and get new acct numbers AND their ATM just stole $100 from me…and then I had to file claim to get $ back. It seems to always be something wrong - and I never had issues in the last 15 years…it’s all gone down the tubes with Chase in the last year. They are definitely wrong to not indicate a problem with payment occurred. I asked if letter was sent and they said yesterday…no help because app says payment made - thank you. So according to app my payment is fine. They just bamboozled me to get a double payment plus late fee. Regardless of what anyone types back to this - I KNOW I’M RIGHT, notify us if something went wrong. It’s the holidays and now I’m out money I figured I had because your app lied (saying - thank you for pymt) along with no notification until next statement showing both months plus late fee. To anyone reading this-use a different bank and credit card, you’ll be much better off, trust me - I’ve been with them decades and know this to be factual.

  Business Response

  Date: 12/22/2022

  We responded to our
  customer's concerns in our phone call dated December 22, 2022. To protect our
  customer's privacy, we are not providing you with details of our resolution.
  Our customer may use their discretion in sharing our response directly with
  you.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a JP Morgan Chase credit card that was charged by Sling.com on 11/7/2022 for $42.54. I did not authorize Sling.com to make this charge and filed a fraud report with Chase to dispute the transaction since it was not made by me and it was done without my authorization. Chase resolved the dispute by saying I "disputed the charges because I believed the merchant didn't provide the services I purchased" and refused to rebate the unauthorized charges. This resolution is false as my dispute was for an unauthorized purchase made with my account without my knowledge or consent. I request Chase to rebate the fraudulent charges of $42.54 as they are required to do under their Zero Fraud Liability Policy,

  Business Response

  Date: 12/23/2022

  We responded to our
  customer’s concerns during our conversation on December 21, 2022. To protect
  our customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  Chase was in touch with me and said it could take up to 90 days for them to review the matter. The issue has not been resolved, I’ve still be charged for the fraudulent transaction and Chase refused to fast track the issue or provide a provisional credit.
  
  Regards**** ********
  Complaint ID: 18572870
   
  
  
  
   

  Business Response

  Date: 02/02/2023

  We responded to our customer's concerns by
  phone on February 2, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sapphire account I tried to get on a payment plan. The first representative helped me but couldn’t sign me up. The next representative couldn’t understand what I was signing up for even with a Spanish translator. They closed my account.
  
  I had a freedom account I signed up for a payment plan to make it current, I completed the payments and even paid more in the end to complete. And now they closed my account. I signed up for the payment plan so they wouldn’t close it. They said they wouldn’t.

  Business Response

  Date: 01/18/2023

  We
  responded to our customer’s concerns in our letter dated January 18, 2023. To
  protect our customer’s privacy, we are not providing you with the details of
  our resolution. Our customer may use their discretion in sharing our response
  directly with you.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is the best they can do, its what I’ll have to find satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18565834
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been my worst customer representative experience ever. Recently, my wife booked a flight using Chase Travel portal but, there were change of plans so she called chase and inquired about changing flight to which she was informed that there is a penalty of $135 to cancel and rebook the flight; and ofcourse we will have to pay the fare difference when we rebook. We were told by the representative that we will get credits for that airlines which is valid for a year. Call chase when we are ready and they will help us out. Today, when I called, a customer representative named "PIO" told me that the rebooking fee is $405 and not $135. He blamed me that I might have misheard earlier. So, I asked him to listen to the recorded call where the representative confirmed on asking multiple times that we will just need to pay the $135 penalty + the fare difference. There was a lot of back and forth when he kept on putting me on hold and kept on telling me he was listening to the recorded call and needed more time. He has been the worst customer representative I have ever dealt with. He even tried to fool me once by saying that my fare is not even eligible for a rebooking, and that he is doing me a favor by rebooking it for a 405$ penalty or else I will lose all my credits. I got irritated and asked him to transfer the call to his supervisor when he said he was the supervisor himself. On arguing more, he again kept me on hold for long to investigate further. Now, at the end of the day, he said, the support team needs more time to investigate and that he can't book my flight. I have been a long time Chase Sapphire customer and should have spent hundreds of thousands of dollars using my credit card and after wasting my entire day on call, instead of compensating me for the inconvenience, I was rudely talked to, called a liar and still no resolution to my booking. Now, my travel plans are disturbed and I have $1100+ worth of credits which I can't even use

  Business Response

  Date: 12/16/2022

  We responded to our customer's concerns
  during our telephone call on December 15, 2022. To protect our customer's
  privacy, we are not providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18546913
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with JPMCB CARD and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!

  Business Response

  Date: 12/12/2022

  We responded to our customer’s concerns in our letter dated December 12, 2022. To protect our customer’s privacy, we are not providing you with the
  details of our resolution. Our customer may use their discretion in sharing our
  response directly with you.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/22 I received a phone call from a man claiming to be a Chase representative. He stated he was calling to do an account review with me over the phone to determine whether or not to increase or decrease my credit line. He did not ask me to verify who I was on the phone, other than my name. He began asking questions like, "I see here you have open lines of credit with balances, what are you spending your money on?" I felt uncomfortable and told him I've never had a credit card company call me to ask these types of questions. He told me if I didn't answer them he would have to make a determination on my account and notify me by mail. I refused to answer any more questions out of fear it could be a scam call. Later when I got home I logged in to my Chase credit card account, and they had lowered my credit line. I have been a customer for 7 years in excellent standing, with no derogatory remarks on my credit bureau or Chase account. I find this highly disturbing and want the company to make this right. I spoke with Chase customer service on the phone this evening and they admitted that phone call was highly inappropriate. The representative Mandy filed an internal complaint on my behalf but said corporate won't update me with an outcome. That complaint number is ECW221130-07751. I want more of a resolution than just an internal complaint that isn't going to go anywhere.

  Business Response

  Date: 12/12/2022

  We responded to our customer's concerns
  during our telephone call on December 12, 2022. To protect our customer's
  privacy, we are not providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a dispute with my Visa Hyatt Card by Chase bank against KLM for a ticket bought through Orbitz. Visa came back to me saying the charge was valid because they can’t go against airline’s policy. I understand Visa cannot go against airline policy, however, the reason for my dispute against KLM was because an overcharge in the ticket I was buying at that time. Regardless the policy of an airline, it gives no right to rip off passengers and Visa must protect its customers. I bought the KLM ticket through orbitz.com on August 8, 2022. During the process, orbitz, offered me the DCA-JFK-AMS-DXB in business class for 1990.70USD – attached screenshots.
  To my surprise, I later saw a charge on my credit card for 2998.60USD, which was a major shock to me. I contacted orbitz and they refused to admit there was a glitch in their system and blamed KLM. They told me I had to deal directly with KLM. Therefore, I disputed the charge with KLM and I cancelled my flights. I believed Visa was going to be more careful about this.
  
  I want to re-emphasize, there was a clear overcharge on the price of the ticket, which is very illegal. There was no alert about any increase of the price during the paying process, as you can see in the evidence submitted. This is illegal, which can easily have major legal ramifications for the airline and bad reputation for Visa for protecting the airline on this scam, by saying you can’t dispute airline policy. A ticket is a contract between the airline and the passenger, by the airline violating the contract and increasing the price, without notice, due a glitch in the system is a violation of that contract, which entitle me to be able to get full refund on my money and be protected by Visa, which I hope Visa does as they advertise.
  
  See full letter attached

  Business Response

  Date: 12/08/2022

  We responded to our
  customer’s concerns during our conversation on December 7, 2022. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to close this account and Chase continues to let charges go through on the account even after it has been requested closed

  Business Response

  Date: 12/01/2022

  We responded to our customer's concerns
  during our telephone call on November 30, 2022. To protect our customer's
  privacy, we are not providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th I order 4 tickets through a chase sapphire reserve package for meet and greet Wizkid tickets. In confirmation email sent Nov 2nd detail states we get the meet & greet and a "premium" ticket as a part of the package and tickets will be sent at least 2 days prior to show and info of meet & greet a week prior to show. Fast forward and after calling on Nov 11, 14, and 15 I still do not have my tickets or info about the meet and greet. On the 16th at 11:46am E I finally get tickets only to find out they are not premium. We are sitting on the side of the stage in the last row of the section. There are 17 full sections priced higher than or tickets and the front rows of our section also higher in price, which contradict premium seats. I would have returned package but since we got the tickets day of, it was too late for me to acquire tickets for my group of 4 plus I had work. Then next issue for the meet and greet we were not allowed to bring our phones but were told they had a photographer and pictures would be sent to us hopefully by the next day. However as of today November 28th (12 days after) I still have not received any photos from the meet & greet and due to no phones i was not able to take my own. I called chase on the 20th about this 21st to file formal complaints but after taking my information and saying someone will get back to me no one has. For a card that costs $550 a year and tickets that cost $200 a seat this is unacceptable customer service

  Business Response

  Date: 12/09/2022

  We responded to our
  customer’s concerns during our conversation on December 9, 2022. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.