Business Profile

Bank

JPMorgan Chase Credit Card

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Important information

Customer Complaint:
Due to the volume of complaints filed against this
business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,369 total complaints in the last 3 years.
2,526 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/24/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account that is closed that I pay on every month. For several years now I have not gotten a paper statement or been able to access my online account to review what I am paying on.. I just blindly pay each month. They send me a statement via email that I cannot open as they have my acct locked for what they say is suspicious activity. I have tried several times to call and get my paper statement and online acct unlocked so that I can see where my payments are going. I called again today and now they require you to enter the full 16 digits to make a payment. Until today, I only had to enter the last 4. Now I cant even make payments and get my acct info over their auto line as I have no idea of what my full acct number was. I called today to customet service and spoke to 3 or 4 different departments and they refuse to send me a paper statement and refuse to unlock my online acct so I can see my payments and what they are charing me for. Today the first person said he was going to see if he could reissue a copy if my old card which is closed, just so I can get the 16 digits so I can pay via phone and get my acct balance. He transferred me to another department who thought I wanted my acct reopened which I do not, he then sent me to fraud who also refused to reset my online acct and refused to send a paper statement. Its a CLOSED CARD! I am entitled to see my statements and see what charges they are charging me for! I have a customer bill of rights and I have the right to see my account statement showing where my payments are going and what charges they are charginh me. My issue is not resolved. Please help me get a resolution to accessing my closed card statements each month and what they are applying my money to.
Business Response
Date: 12/09/2022
We responded to our
customer’s concerns during our conversation on December 8, 2022. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18456479
Initial Complaint
Date:11/22/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hotel stay thru Chase Rewards on 3/30/22 for $719.09. Dates of stay 10/14-10/16/22. Due to the awful experience, the hotel stated in writing they would be refunding a one night stay. Chase would be the one to reimburse me as they are the third party it was purchased through. Chase has been provided this information repeatedly and has taken no action. Dispute department will not take action unless chase rewards sends a letter saying they received this information. The representatives at Chase Rewards do not return calls as promised and repeatedly disconnect calls. One agent who apparently is the lead on the case promises to call on certain dates and then doesn’t. When she eventually does call she states that a family member has died. She has told me this 4 times now at this juncture. Each time I try to get back in touch with her Chase has no means of getting me in touch with her. I am escalating this so I can receive the money back that I am due that is just sitting with Chase. One night stay equals half of $719.09 which is $359.55. For some reason Chase has only credited me $120 on 11/10/22 and keeps stating that that’s all the hotel offered. I have provided Chase the written proof from the hotel that states IN WRITING that the hotel is refunding a FULL NIGHT. Chase has this proof and has even uploaded it to my case. All of the Chase agents attest to reading and seeing this written proof. Chase still hasn’t credited me the money. I am still due $239.55 from Chase (this is calculated as $359.55-one night worth- minus $120 - the credit Chase has applied thus far). At this point I have no other recourse but to escalate this for a resolution. Please see attachments that prove the hotel has honored a one night reimbursement and the lack of action by Chase (a bank) to then provide this money promised back to the customer.
Business Response
Date: 12/09/2022
We responded to our customer's concerns
during our telephone call on December 9, 2022. To protect our customer's
privacy, we are not providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Customer Answer
Date: 12/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18454266
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a Chase credit card for over 25 years with no late payments. I had an auto payment setup and needed to cancel it as services were no longer needed. In attempting to contact the provider I was having no luck getting the charges stopped, so I called my credit card company JP Morgan Chase to stop the payment.

The representative said they could not stop the payment, it could only be done with the merchant. Needless to say umpteen attempts to do just that had not been successful in reaching anyone. When I told the Credit card rep if you cannot stop the auto payment, then cancel my card, that will keep the charges from being applied. The rep then told me no it won’t, the charges can still hit my card and I will still be responsible.

I cancelled my card, paid it off in full and want no additional charges of any kind applied to my account for any reason. I am told this is not possible.
Business Response
Date: 12/15/2022
We responded to our
customer's concerns in our phone call dated December 14, 2022. To protect our
customer's privacy, we are not providing you with details of our resolution.
Our customer may use their discretion in sharing our response directly with
you.
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18446020
Initial Complaint
Date:11/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between September 23-October 2, 2022, Hurricane Ian impacted Florida. I called my credit company "Chase" for Hurricane Relief. I asked for my minimum balance for October to be pushed until November. They were able to remove my payment however, I was charged for October. I ended up paying them with the money I did not have. We then had a major Tropical Storm/Hurricane in November. I called Chase once again for Hurricane Relief for November. I informed them that I did not receive the relief I had asked for in October as I paid for it so a supervisor went ahead and "Refunded" me back the amount to my checking account. They mentioned that I was not allowed to be charged a monthly payment because I was affected by the Hurricane in Florida. She refunded me back the payment. With her refunding me back that payment, I started receiving credit report alerts that I am "39 days" past due on my credit card with chase. Chase then starts to call me to tell me that I haven't paid my credit card when I called them weeks ago about my hardship situation. As of today, my credit score has decreased badly because of this issue chase has caused and I need this issue to be fixed immediately. This is unfair that a customer like myself who has always paid their credit card gets treated in such a way
Business Response
Date: 12/08/2022
We responded to our
customer’s concerns in our letter dated December 8, 2022. To protect our customer’s privacy, we are not providing
you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.
Initial Complaint
Date:11/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i opened two credit cards with chase. One in Sept 2022 which they charged a 99 dollar annual fee and one 3 weeks ago where they charge a 195 dollar annual fee. Yesterday i got a letter that tey are closing the account with no explanation of why. I called to get the annual fees refunded and they said they wont refund me my annual fees
Business Response
Date: 12/28/2022
We responded to our customer's concerns
during our telephone call on November 16, 2022. To protect our customer's
privacy, we are not providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:11/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JPMCB CARD - Account Number: 41474002**** - $1,888.00 - PLEASE REMOVE THIS ACCOUNT FROM MY CREDIT REPORT. THESE 3 BUREAUS ARE REPORTING THE DATE LAST ACTIVE WITH 2 DIFFERENT YEARS! HOW IS THAT EVEN POSSIBLE??? EQU REPORTS 08/01/2022, WHILE TU AND EXP SHOWS THIS ACCOUNT WAS LAST REPORTED ON 04/04/2022. This is inaccurate, please you are required to remove this account immediately.
Business Response
Date: 12/07/2022
We responded to our customer’s concerns in our letter dated December 7, 2022. To protect our customer’s privacy, we are not providing you with the
details of our resolution. Our customer may use their discretion in sharing our
response directly with you.
Initial Complaint
Date:11/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up a short term payment arrangement with this company to get my account back in good standing and set up auto pay for payments to automatically come out of my account on the 15th of every month. My original due date was the 10th of the month and on the 11th of the month I rec’d notification I was charged a late fee of $40. I called Chase for reason I was charged a late fee since due date for payment wasn’t until the 15th. I was advised I would still accrue late charges while under payment plan. I was advised by customer service this would be to ensure I would not be charged late fees in the future so I asked oh so if I am late after arrangement is complete than I won’t be charged a late fee? He said well no. Ok so how is me paying more money than I agreed to fair? He couldn’t answer just kept saying the same thing. There was no help or resolution from the company at all! So basically I am being charged additional money for company profit while I continue to struggle. This makes no sense when a person is attempting to bring an account back to good standing and company is going to continue to charge late fees when payment is being made every month via automatic payment through payment arrangements on time. I am being charged an additional $120 on top of the overdue payments/prior late fees I am attempting to pay. I feel this is very bad business practice and deserve a refund for these late fees I am being charged with an active payment arrangement in place. Total amount of late fees I will be accruing is $120. I have included letter from Chase in regards to payment arrangement, proof of my payment, letter in regards to this months payment on 11/15 & statement showing $40 late fee charged for this month on 11/11. Thank you
Business Response
Date: 12/12/2022
We responded to our customer's concerns
during our telephone call on December 12, 2022. To protect our customer's
privacy, we are not providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Chase seeking information only and had questions about disputing a charge from almost a year ago. Chase Bank took the initiative to open a dispute without my knowledge or consent and I did not authorize it. I was told i needed to submit information to them and documents were uploaded for me in my account online. I have not yet even decided whether or not I want to dispute this charge until I speak with the merchant 1st. I did not authorize or submit any information for the dispute, however, Chase must have automatically opened a dispute without my knowledge and even made a remark on my credit report which lowered my score all without my knowledge or even without authorizing them to open the dispute in which I did not even decide if I wanted to do yet. Not fair practice.
Business Response
Date: 12/13/2022
We responded to our customer in our
letter dated December 13, 2022. To protect our customer's privacy, we are not
providing you with a copy of the letter. Our customer may use their discretion
in sharing our response directly with you.
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I have contacted Chase on many different occasions still waiting for them to correct their mistake of opening the dispute without me knowing. I now need in to officially file my complaint against the merchant without confusion to the claim that was wrongfully opened. Chase has even now found their wrongful opened dispute “valid” according to a letter I received. I have been told they will send me a letter acknowledging this mistake and still have not received it. I was told by executives that they are backed up and will get to it. It has now been over a month and a half and I am still waiting for them to correct their error in order for me to file my complaint. Deadlines are important in this matter. I have spent countless hours on the phone only to be told that I would receive callbacks which I never do. Apparently they are so busy that they cannot even fix their own mistakes.

Regards,
Complaint ID: 18392365

Business Response
Date: 01/13/2023
We responded to our
customer’s concerns during our conversation on December 28, 2022. To protect
our customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ******** ****, I am sending this letter on my behalf. i'm totally depressed aNd suicidal after dealing with unauthorized use of my personal info. Consequently, my credit record contains unauthorized items. They have not responded to the letters since I send themover 30 days ago &they neglect to get back with me and they also neglected to notate that these items were in dispute. This items violates the FCRA &FDCPA law and must be removed immediately because those are serious violations and i could be compensated for them. I know my rights and I'm seeking litigation. This is unacceptable!

JPMCB CARD
Account Number: 426684XXXXXX
Date Opened: 12/08/2014
Balance: $5,502.00

This account has misleading information. have a look into the No. of Months,Past Due,Comments, and Date of Last Payment. I was never late to pay on 30 days.
Business Response
Date: 12/29/2022
We responded
to our customer's concerns during our telephone call on November 29, 2022. To
protect our customer's privacy, we are not providing you with a copy of any
details of our resolution. Our customer may use
their discretion in sharing our response directly
with you.
Initial Complaint
Date:11/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently opened an IHG Chase MasterCard with the promotion that if I spend $3000 in the first 3 months, I will receive 140,000 IHG points. I have spent that amount, but they said there is a pending charge of $855 on 11/2/2022 that didn't count. I am so frustrated that I didn't know that charge was pending, but I did hit the deadline to meet the spending requirement. I want BBB to help me to honor this promotion.
Business Response
Date: 11/14/2022
We responded to our customer's concerns
during our telephone call on November 14, 2022. To protect our customer's
privacy, we are not providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.
Customer Answer
Date: 11/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Chase investigated the wrong credit card, it didn't resolve the issue with the card that I am referring to.

Regards,

Complaint ID: 18370732

Business Response
Date: 12/12/2022
We responded to our
customer’s concerns during our conversation on December 12, 2022. To protect
our customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.

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JPMorgan Chase Credit Card is NOT a BBB Accredited Business.