Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

• 

  Chase Bank

  185 N College St Auburn, AL 36830

• 

  JPMorgan Chase Credit Card

  PO Box 52188 Phoenix, AZ 85072

• 

  JPMorgan Chase Credit Card

  9200 Oakdale Ave Ste N11030 Chatsworth, CA 91311-6519

• 

  JPMorgan Chase Credit Card

  P.O Box 23391 Oakland, CA 94623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 hotel reservations using Chase Rewards Points in June. I then cancelled the reservations on July 11. I have NOT received the over 208,000 points back into my account. I have called countless times and been bounced around to 8-10 people per call, spending hours on the phone each day. I can see EVERY transaction of my rewards activities and the points were NEVER credited back to my account. They are telling me that they were credited back to me on July 11, the day I canceled the reservation. I am unable to be put in touch with anyone who can actually access my rewards points activity. A ticket was created and an investigation was done and I was told the points were never put in my account and that it would take 24-48 hours for accounting to credit them to me and I would receive a call. I never received a call, so I called back yet again. After 3 hours on the phone the person told me they needed to create a new ticket and have another investigation because a form was filled out wrong on the initial inquiry. Days later, still no call. So I call again and am bounced back and forth to Card member services who can't help me, and the travel department won't listen when I tell them not to transfer me to them and I am literally passed in a circle to people who can't access my points activities. This started weeks ago. I need those points deposited in my account because I need to use them. All I need is for someone to access my rewards activity to see that nothing was ever deposited.

  Business Response

  Date: 12/16/2022

  We responded to our
  customer’s concerns during our conversation on December 1, 2022. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a Merchant Services account and was denied for "fraud" without any further information. I've been getting the runaround since in terms of why, exactly, my business was declined - fraud is serious and to have this casually mentioned by my sales rep without any further information is very concerning. My sales rep and others stated that the letter I would receive would state the reason which, of course, it didn't. Once I received the letter, it simply stated that I was denied and to follow-up with my sales rep, which I did again, multiple times by email and by phone, without response. Finally I got a hold of him, and he stated he would escalate to his manager. That was over a week ago. His manager has not replied despite me leaving a voicemail and following up. It has been over a month of non-action by Chase and multiple phone calls and emails from a client.
  
  Chase, it goes without saying that this process was and is not be handled well or at all. Having sales reps and managers that you employ not answer or return calls or emails is incredibly unprofessional. This needs to be properly handled and a proper review and explanation given.
  
  My business name is **** ***** LLC, my sales rep is ****** ********, and his manager's name is *******.

  Business Response

  Date: 11/23/2022

  We responded to their concerns in writing with our letter dated November 23, 2022. To protect their privacy, we are unable to give you a copy of the letter. They may choose to share the response with you.

  Customer Answer

  Date: 11/26/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  Unfortunately this letter has not been received yet and will not be received in the timeframe given to respond to this complaint. Chase has been giving calls notifying me that they are working on this issue, and there's no reason the same cannot be done regarding the actual outcome. Rejecting as no response has been provided by Chase.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18336286

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 12/16/2022

  We responded to our customer's concerns by letter on 12/16/2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I OPENED A CREDIT CARD ACCOUNT WITH CHASE IN JULY OF THIS YEAR (2022) AND SINCE THIS TIME CHASE IS REPORTING MY MAIDEN LAST NAME AND NOT MY LEGAL MARRIED LAST NAME. I HAVE SUBMITTED ALL REQUIRED DOCUMENTATION AND CHASE WILL NOT UPDATE MY LAST NAME CORRECTLY. EACH TIME I CALL OR GO INTO A BRANCH A REPRESENTATIVE TELLS ME THAT MY LAST NAME HAS BEEN UPDATED AND IT ALWAYS REVERTS BACK TO MY MAIDEN NAME.

  Business Response

  Date: 12/12/2022

  We
  responded to our customer’s concerns in our letter dated December 12, 2022. To
  protect our customer’s privacy, we are not providing you with the details of
  our resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last July someone charged a total of 260.00 worth of gift cards to my account which is Chase Prime Amazon through Amazon, It showed up on my Amazon statement on line. There were 3 gift cards, two for 100.00 and one for 60.00. I did not purchase them. I have complained to Amazon and to Chase Prime Amazon which is where I pay my bill. Chase PrimeAmazon has investigated at least 3 times. They say there is no proof that I did not purchase the gift cards and Amazon says it is on my statement so I owe it. The latest is now I am being charged late fees which are 25.00 and 3.76 on my credit card

  Business Response

  Date: 11/08/2022

  We responded
  to our customer's concerns during our telephone call on November 8, 2022. To
  protect our customer's privacy, we are not providing you with a copy of any
  details of our resolution. Our customer may use
  their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Chase account and routing numbers were used in August 2019 to set up an automatic payment for someone’s Bright House cable/phone account. Over $8000.00 was taken from my account without my permission. The debit went un noticed in my account by my bookkeeper because at one time I did pay for two cable accounts from 2017-2019 and canceled the second one in 8/2019. Someone had a business check from me at one time for them to get the acct and routing numbers. But this is about more then the thief of money taken from me…
  
  
  When I discovered it this transaction on about 10/13/2022, I Immediately called Chase to file a complaint. I was told their policy says “the claim time frame is 90 days from initial transaction to allow for 3 statements cycles to be received for review before unable to process claims on the transaction in question.”
  
  In addition, the name “Dennis Vallance” appeared in the last few transactions of the automatic payment to Bright House in my bank statements; I have a copy of all transactions. Chase again said they cannot do anything to find out who or how this person managed to set up an ongoing payment to Bright House without my permission. I called Bright House twice and they said” if I you do not have an account number, we cannot help you”. There is nothing I can do to find out who the Dennis Vallance is or get my money back.

  Business Response

  Date: 11/23/2022

  We responded
  to our customer's concerns by phone on November 23, 2022. To protect our
  customer's privacy, we are not providing you with any details of our resolution.
  Our customer may use their discretion in sharing our response directly with
  you.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18328458
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was issued an Amazon credit card via J.P. Morgan chase bank card is in collections for 1620 .60 due to lack of custom service care, and taking the side of amazon and stating that issued needed to be addressed with Amazon and than after being Mis information numerous times and waiting for Amazon to resolve but Amazon than waiting and making the customer attempt to work a resolution out with a third part for clearly selling damaged and false advertised products or products arriving Damaged using the policy that the issue wasn’t to old to be addressed by the credit card company. J.P. Morgan clearly didn’t have the customers interest in my and attempted to with force and intimidation decline the customers rights and than J.P. Morgan added and tacked on fees for the last bunch of months until bill was 1620.60 when in reality the card should of had a balance of $100 at most and was not resolved taken care of from a issue which was initially initiated by the negligence of Amazon and the complete lack of care transparency or accountability being taken by anyone other than the customer being forced and imitated into paying for Mis representation and when I addressed the issue and provided documentation I was discriminated against and received zero help on either side and questioned for why i returned so much items when calmly adequately provided information why Amazon didn’t take accountability even though numerous times after I proved my side and agents stated I was correct and I would issue a refund and the result never came I would highly recommend not banking nor doing business with J.P. Morgan nor Amazon credit because regardless if your not at fault the customer will always just be a customer who has no say and can be manipulated and misinformed with zero repercussions and I stood my ground and spent numerous hours into this and if I was at fault clearly would have not invested this effort where most individuals are surely imitated and exploited

  Business Response

  Date: 11/29/2022

  We responded to our
  customer’s concerns in our letter dated November 29, 2022. To protect our customer’s privacy, we are not providing
  you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with JPMCB CARD and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report.

  Business Response

  Date: 10/27/2022

  We responded to our customer's concerns by letter on October 27, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This would be my second time: in an attempt to tried to get, BBB to intervene in such crucial matter! The first complaint went to, the land of nowhere, and failed on deaf grounds! JPMCB-CARD SERVICES has yet to make,and resolved the matter; in relation to their inaccurate submission, and illegal reporting to the these Credit Reporting Agencies(Equifax & Experian)! In addition to that, JPMCB-CARD SERVICES has no intention on: following the law, and declaration surrounding the past acct/debt in question, and at the center of the matter! For this Creditor to be, in denial about the following: the debt/acct has been deemed Judgement Proof, legally uncollectable, and that my past Legal Advocates/Representative(LASPD) sent them a cease and dissent letter; informing them about the(Judgement Proof Protection Income Exemption Law), and explaining everything that's involved/prohibited under that law! In terms of what is being provided, and displayed on; my credit report, and to the above name Agencies has nothing, to do with the law, and should be deemed impermissible, and unethical to do! Furthermore, I don't think JPMCB-CARD SERVICES should be taking: their frustration, grievance, discontentment, and disagreement about, and with the law of the land(USA), out on me, and more importantly on my credit report! Neither myself, and any other consumer should have to; tolerate this level of abuse, over-reach of authority, and incompetence from such or any Creditors, for that matter! Point Blank, and Straight Up! Somebody has to be the better minds, and get total control of this matter! For the record, the acct/debt was declared Judgement Proof, in May/Jun of 2017, and the cease/dissent letter was sent to JPMCB-CARD SERVICES as well!

  Business Response

  Date: 11/08/2022

  We responded to our
  customer’s concerns in our letter dated November 8, 2022. To protect our customer’s privacy, we are not providing
  you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  

          To whom it may concern, or behold, 

  
  

                      If I can recall, this is JPMCB-CARD SERVICES second time trying to dodge the bullet! Please don't let them get by with murder! On Nov 8, 2022, nothing promising, and significantly happened on, that day and time frame! No more than a bunch of sweet nothings, fake news, distraction attempt, manipulation, scare tactic, and false pretense/promises to do: a thorough, and mean full investigation! At the end of the day, JPMCB-CARD SERVICES has no intention of; applying, obeying, accepting, and executing the law: that had declared, and deemed the acct/debt to be judgment proof! This type of action happened, way back in May/Jun 2017; which my previous legal advocates/representatives sent, them a letter(cease, and desist), about the law(Judgement Proof Protection Exemption Income), and insisted that they stop all, legal actions/ligations, and attempts to collect on a debt, that's now legally uncollectable, and unenforceable! This company is very much aware of such law! That's why they're utilizing, and using all: three Credit Reporting Agencies to do, their dirty laundry, and work on their behalf! By submitting inaccurate, and illegal reporting to them, and demanding it be placed/displayed, on my credit report! According to FCRA, and NCAP this is deemed to be illegal, and prohibited to do such thing! Only one credit bureau(Transunion) decided, and allowed the law to stand, and prevail! They had removed, and deleted the negative info, from off my report: way some months ago! Only Equifax, and Experian wants to side: with JPMCB-CARD SERVICES, and go against the law of the land! This is simply Insanity, Stuck on Steroids! Point Blank, and Straight Up! By this situation going on so long, it has taken a; big affect, and toll on my health, and definitely made it extremely impossible, for me to communicate with, all parties involved with this matter!

  
  

  
  

  
  

                  Sincerely, With Much Respect, 

                                And Graditude,

  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18296128

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 11/25/2022

  We responded to our customer's concerns by letter on November 23, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ***** and I am a victim of identity theft. JPMCB is continuing to report a credit card account 426684XXXXXX opened April 8,2013 on my consumer reports! I completed the identity theft affidavit and forwarded all correspondence to the credit bureaus. The credit bureaus have not removed this account from my consumer reports. JPMCB is damaging my life because of the failure to remove this account, leaving me in mental distress and at financial disadvantage. I never had this card in my possession nor have I ever received any monetary value from the card.

  Business Response

  Date: 10/27/2022

  We responded
  to our customer's concerns during our telephone call on October 21, 2022. To
  protect our customer's privacy, we are not providing you with a copy of any
  details of our resolution. Our customer may use
  their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business credit card had a fraudulent transaction of $3,260.79 between July 5th -July 7th, 2022. Chase informed me on July 7th at 11 p.m. about this charge and I contacted Chase Credit Card department on July 8th to dispute the fraudulent transaction. Chase agreed and removed the fraudulent transaction.
  On August 6th, the fraudulent transaction was again shown on my account. Chase explained that those the transaction was made in-person and not through an online transaction, so I needed to provide evidence to Chase that I was not the one who made the transaction.
  I contacted Apple store on August 7th where my credit card statement showed the fraudulent transaction. Apple store said that they would only share their video footage with a police or detective. I filed a police report.
  In the whole case, Chase did not spend any efforts to investigate this credit fraud case and shifted all the burden to their account holder. Their behavior violates the Fair Credit Billing Act,
  1. Chase failed to compare the purchasing patterns. My business credit card has not been used for more than half year, and there was a sudden unauthorized charge of $3000+ that Chase failed to decline. Chase failed to inform me through a text message immediately after and allowed the transaction to complete.
  2. Chase refused to give a timely bank statement which is needed for police report. They provided the bank statement on September 7th, which was more than a month away from the date when fraudulent transaction occurred. Most the of the Apple Stores only retain their camera footage for a month.
  3. Chase refused to investigate the whole case and jumped into an illogical conclusion that those purchases were not fraud, and I should pay for the fraudulent transaction.
  
  My request is that Chase should refund the money used for the refund the money used for the fraudulent transaction and void all additional interest accrued.

  Business Response

  Date: 10/26/2022

  We responded to our customer's concerns
  during our telephone call on October 26, 2022. To protect our customer's
  privacy, we are not providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.