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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,363 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A refund of EURO 544.32 to my Chase Sapphire Preferred Credit Card (4147 2022 9465 9378) was made by Level Airline (owned by Vueling) on Nov 11, 2021. However, since the Chase Credit Card was already closed at the time, the refund was not credited to the Chase account to offset any balance.

      Level Airline provided the transaction history to show the refund they made to Chase on Nov 11, 2021 and confirmed that the refund was not returned by Chase since then.

      I contacted Chase Customer Service in July 2022 and was asked to mail documents to Cardmember Services, PO Box 15298, Wilmington, DE 19850 for further investigations of transactions on my closed account. Cardmember Services returned to me saying they are not able to locate the account information. I mailed to them again in early August and got the response from Chase on Aug 17, 2022 that my request has been closed due to the reason that they can't locate the account information. The refund history from Level and the latest response from Chase are attached as supporting documents.

      I would appreciate it if you could help address the issue with my refund at Chase.

      Thank you,

      Business Response

      Date: 10/18/2022

      We responded to our customer's concerns
      during our telephone call on October 18, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a My Chase Plan in place under 0% interest with no fees. At the end of each month you are given an option to pay an interest free option. My statement was getting high and I wanted to make a mid month payment. Knowing this could have a potential impact on my my chase plan, I called specifically to talk to a representative to see if I was able to make an early payment. After being assured multiple times by the representative that the mid month payment would not have any affect or pay off my my chase plan early, I made the payment. When the month end statement came out, I did not have a my chase plan anymore. I promptly called and explained my situation to which they said they needed to go back and listen to the recorded phone call before being able to reinstate the plan. I was told a decision would be made by Friday 9/30 at the absolute latest. When I called that day, still no decision had been made. I received a letter in the mail today informing me that the representative did indeed give me incorrect information, but regardless of that fact, they will not be reinstating the my chase plan. I promptly called to appeal the decision at which point I was told that I would not be able to appeal and that there was nothing else I could do. I am solely looking to reinstate the my chase plan as it was before I was given false information by a representative of Chase.

      Business Response

      Date: 10/28/2022

      We
      responded to our customer’s concerns in our phone call on October 28, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C 1681 section 602 A. states that I have the right to privacy.
      15 U.S.C 1681 section 604 A section 2 also states a consumer reporting agency cannot furnish an account without my written instruction .
      15 U.S.C 1692C without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction a debt collector may not communicate with a consumer in connection with the collection of any debt.

      Business Response

      Date: 10/14/2022

      We responded to our customer’s concerns with
      our letter dated October 14, 2022. To protect our customer’s privacy, we
      are not providing you with any details of our letter. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Chase Freedom Flex travel rewards Mastercard(MC).On 3/7/22 I purchased an airline ticket to Chatanooga, TN.The first leg was on American Airlines(AA),the second leg was on Delta.AA cancelled the first leg of my flight the day before departure due to staffing issues.I then cancelled the second leg on Delta via Chase Travel phone center. Chase Travel issued me a voucher for $503.50 verbally on the phone.They did not provide anything in writing, neither via email and/or postal mail.They said that I could not access the voucher via my Chase online travel booking account, I would need to call the Chase Travel phone center and reference the Trip ID#6F3K7T48M. On 9/26/22 I called Chase Travel phone center and stated that I needed to book two tickets to Chatanooga, TN,one for myself using my voucher for $503.50 from Trip ID#6F3K7T48M and a newly issued ticket for my spouse.The Chase travel agent issued me one ticket costing $1007 for myself using the $503.50 voucher,so the remaining $503.50 would be put on my Chase Freedom Flex MC. The Chase agent then went to issue a new ticket for my spouse and informed me that the same flights were not available. I said I would need to change my flight so that my spouse and I could be on the same flight and was told that the ticket I just booked with my voucher was non-refundable and that the $503.50 charge is still owed.The agent did not mention that it was non-refundable(NF) prior to booking and was not able to provide me with any form of documentation stating that when using a voucher, it is NF. When booking new tickets via Chase online, it clearly states that tickets are refundable within 24hrs of issuing. It was my understanding that applied to all tickets. If I had been informed of this voucher policy, I would willingly pay what is owed, as I always do.When I spoke to a supervisor, they blamed it on their ticketing system and inferred the agent should have said it was NF. Their failure should not be at customers' expense.

      Business Response

      Date: 10/21/2022

      We responded to our customer's concerns in our email dated October
      3, 2022. To protect our customer's privacy, we are not providing you with details
      of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is fraudulent Chase Sapphire Credit Card on my credit report in the amount of $31,113.00. I've tried to rectify this situation with Chase but to no avail. I received a letter in the mail stating that they linked that card to a bank account that's in my name? i need proof of that investigation and said account number. It's obvious that the bank account, just like this Chase Sapphire Card was opened in a fraudulent manner. I only have one Chase Credit Card and it is the Freedom Plus Card. Since this is to no avail, I have retained a lawyer and our next step is to file a lawsuit. I am not going to be held responsible for a credit that I never applied for and opened in the first place.

      Business Response

      Date: 10/06/2022

      We responded to our
      customer’s concerns in our letter dated October 6, 2022. To protect our customer’s privacy, we are not providing
      you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Please send the copy to me because all I now that this account you are reporting is inaccurate!

      JPMCB CARD 42668415****

      Business Response

      Date: 10/11/2022

      We responded to our customer's concerns
      during our telephone call on October 10, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been doing business with Chase bank by having their multiple credit cards for around 10 years. Today I just noticed my Chase Sapphire credit card was closed, and my 200K+ Ultimate Rewards points are all gone. That's worth over $2000. I can believe how this could happen and there was no notification whatsoever to let me know Chase was closing my account. I contacted customer support and they went straight declining any possibility to fix the issue. I feel like I have no intention to do business with Chase ever again due to how sneaky they are with this issue. I will close all my accounts with Chase, close all my family members' Chase accounts, and ask all my relatives to stop doing business with Chase.

      I have several credit cards with Discover, and once they closed one of my accounts without notification, but they send the reward points converted to cash as a check to me. That is acceptable. Another time. American Express had some system glitch and didn't put my sign up bonus points into my account. I contacted customer support, they looked into the issue, and they eventually put the sign up bonus into my account. I have been doing business with Bank of America for a long time, with their banking accounts and several credit cards. They have never done something sneaky like this before. Whenever there is any issue, the customer support promptly fixed it.

      Business Response

      Date: 09/27/2022

      We responded to our
      customer's concerns in our phone call dated September 26, 2022. To protect our
      customer's privacy, we are not providing you with details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a loyal chase customer and hold a personal and credit card account with Chase. After years of having both of my accounts they suddenly closed my Credit card account. I have never had a missed or late payment, and my card has remained active for years. I received a notification a few days ago that my card was removed from Apple Pay, and then an Email notifying me that my account is now closed. I am so shocked an appalled and very confused as to why they suddenly closed my account. After years of being a loyal chase customer, i never thought I’d receive this kind of treatment. It is disheartening to say the least, that a business can treat their own customers with such disregard and indifference.

      There was no other correspondence regarding any fraudulent activity, or suspicious charges. I was not contacted through email or even in app account notifications regarding my account, any possible action to be taken against me, or any reason pertaining to the closure of my account.

      Business Response

      Date: 10/21/2022

      We responded to our customer's concerns in our phone call dated October
      21, 2022. To protect our customer's privacy, we are not providing you with details
      of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer with Chase Bank for many years with over an 800 credit score. They have drastically reduced the limit on my personal credit card, which has never been late nor exceeded the credit limit. This has negatively impacted my credit and caused my credit score to drop.

      Business Response

      Date: 11/02/2022

      We responded to our customer's concerns by letter on November 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account.
      JPMCB CARD
      Account Number: 42668415
      Delete this unverified and misleading account.

      Business Response

      Date: 10/17/2022

      We responded to our customer in our letter dated October 17, 2022.
      To protect our customer's privacy, we are not providing you with a copy of the
      letter. Our customer may use their discretion in sharing our response directly
      with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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