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Business Profile

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JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,363 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction – March 2, 2022
      Amount of Money paid - $740.31
      Business committed to provide me with a refund of $740.31
      The business initially attempted to resolve the issue, but when the issue was escalated, I was told that Chase is “sorry” that they made a mistake, but they are unable to correct it.
      Account ending in 7068, Claim No. C-20220708-15848
      Nature of Dispute: Please see attached for description of dispute titled "Chase Claim"

      Business Response

      Date: 10/21/2022

      We responded to our
      customer's concerns in our phone call dated October 20, 2022. To protect our
      customer's privacy, we are not providing you with details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S. Code 1692j - Furnishing certain deceptive forms I am not participating in the collection of this alleged debt. Cease and desist asap. Delete this unverified and misleading account.

      Business Response

      Date: 09/29/2022

      We responded to our customer’s concerns in our letter dated September 29, 2022. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:09/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to my Amazon Prime credit card on September 15, 2022 in the amount of $500. I use my card for groceries, gas and other bills/spending to benefit from the rewards program. ALWAYS my account credits the next day. On September 16, 2022 the $500 was taken from my Bank of America checking account but was never credited to my account. I have never had an issue before making payments, I have always had funds in my account to cover payments. When I reached out to customer service I was told my payment was on hold for something referred to as “float pay” but if I sent them a screenshot showing the money was taken out of my account it could “speed up the process”. However, there was no explanation as to why this was flagged and then there was ZERO way I could send a screen shot. I was only allowed to type a response back. I tried calling multiple times to speak with a representative and could not get one on the phone since the system only has automated prompts. This is extremely unprofessional and very confusing. I had to overdraft my bank account so that I could get basic necessities like food and gas since my CASH was gone out of my account and I was unable to use my credit card the payment was made to.

      Business Response

      Date: 09/20/2022

      We responded
      to our customer's concerns during our telephone call on September 20, 2022. To
      protect our customer's privacy, we are not providing you with a copy of any
      details of our resolution. Our customer may use
      their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 09/27/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 18042557




       


       


       

    • Initial Complaint

      Date:09/17/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/22, I contacted Chase Travel Center to use my 2020 British Airways flight credit for myself and my husband ($363.97 each, itinerary 7491586999510). The Chase Travel rep attempted to use the credit but was unable. She contacted a BA rep who said even though the credit was still valid, the ticket had expired, so they were unable to complete a new booking. The BA rep advised Chase that I should make a new booking and then request a refund of $727.94 for the unusable credit from Chase. Chase then advised me to contact BA directly. I called BA who confirmed I had credit but since so much time had elapsed since my original flight in 2020, the ticket number had transferred to a "purged reservations" system. The BA rep stated that since I used Chase to book my original 2020 travel, Chase had access to my credit, and Chase needed to make my new reservation. BA advised me to again call Chase and ask them to contact "BA Trade Support Team" for 3rd party reservations at 1- 800-243-6822. I contacted Chase and explained discussion with BA. Chase said they would contact BA at the number I had provided. After long periods of holding, Chase rep stated again that BA advised I go ahead with my new booking and request a refund. Chase rep said she would request a "courtesy refund" from Chase for my flight credit that Chase had been unable to use. I agreed and went ahead with scheduling my new BA flight separately. On 9/17, I received a brief email from Chase stating " We reviewed your request and advocated your case to British Airways, per policy your ticket is a non-refundable booking, however, they offer a travel credit that you can use to a later date where your reservation is not eligible for the one-time courtesy refund that we offered." BA is unable to help because I used a Travel Agent, Chase, to make the original 2020 reservation. However, Chase is unable to use the credit towards a new booking, thus I believe it is Chase's responsibility to provide a refund.

      Business Response

      Date: 09/29/2022

      We responded to our
      customer’s concerns during our conversation on September 28, 2022. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Chase has now appropriately communicated with British Airways and I have been given a refund for my 2020 flight credit, see attached email. 

      Thank you





      Regards,



      Complaint ID: 18041220




       


       


       

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a credit card as I received a new job. This job is over 30 miles away and the gas benefit on this intro offer appealed to me. I would have signed up somehwere else if I was looking for an intro offer other than the one I apparently now have. This was supposed to be 200 credit if 500 was spent in the first 3 months. The additional benefit on top of the base benefits was 5% off gasoline up to 6000 on gas. The first person I spoke to at Chase said this was the offer on my account. This call was recorded. There is absolute proof. They have sent me absolutely ZERO correspondence on benefits. Another rep said there would be additional information sent to me. THAT was not received either. I have also spoken to reps where they attempted to guide me on where these benefits are explained. It is not shown where they were saying so. I spend the entire day on computers, I can access this information. They even said that what I told them what I was looking at was not true. I apparently can not read. So what is their screen saying? They are claiming I want to "change" the intro offer. I want it the offer I signed up for. There was a phone call where how easily the intro offer could be changed and it apparently it happens quite often. So what is meant by "not qualified?" I have spoken to another rep that the call was being recorded and it was "200% sure" that I was getting the 200 credit. Why is there so many different responses and why is this apparently very common with Chase? I just got off the phone with a rep saying "that is what the offer is." So.... why wasn't I on that offer? If they are saying that is the offer, why am I getting something else? Why was the first person I called at Chase confirming that that is what I was getting? "That's the only offer" "200%" guarantees.... Assuring the call is being recorded and that will be proof... THEY said that. They do not want to acknowledge their own promises?

      Business Response

      Date: 09/21/2022

      We responded to our customer's concerns in our
      letter dated September 21, 2022. To protect
      our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
      our response directly with you.

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retaliation, I’ve been a member of chase bank through Amazon for approximately 1yr. I’ve charged my card up to almost $3k during this time and paid the balance in full. I was sick last week, forgot to send my payment. It was just after the due date. Not even 40 days late. Chase restricted the use of my card. I paid the min of $100 on 9/9. On Sunday 9/11, I leave home wearing sweatpants. I grab my keys and my chase card and headed to the sports bar to watch the Eagles game. I finished the game and received my bill. I paid using my card, left the waitress a nice tip. She returned to my table stating my card was declined. First time this has ever happened to me. I asked her to come back so I can call the bank. I spoke with a rep. They confirmed my payment was received, but it’s still processing. I advised I’m out yo dinner and my card was declined. I said my payment is made, I have $3k + in available credit, please restore my card. The rep kept giving me an excuse that they have to wait until the payment processes. I ask if I ever had any retuned payments, the rep said no. I again requested my card be active so I can pay my tab. I was again advised they cannot. I requested a supervisor. After speaking with a supervisor, I was again told no. I asked them how do they expect me to pay my tab. They advised me to use another card. If I brought another card with me, I wouldn’t have to call them. I wasn’t very nice at this point. I requested to speak with another supervisor. After being on hold for 40 minutes , someone answer then immediately hang up.. I called home and had my wife drive 30 minutes to bring me another card to pay my tab.
      I receive a call from someone claiming to be from Chase Monday late morning. Since I was at work, I couldn’t speak with them. I was told they will do a review of my account. The next morning, I receive a text from chase stating my credit limit was reduced from 5700 to 2600. All of my accounts are in good standing and this is just retaliatio

      Business Response

      Date: 09/21/2022

      We responded to our
      customer’s concerns during our conversation on September 20, 2022. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a chase credit card as my primary card and had to file a dispute with them which they wrongfully closed. I called chase customer service and after an hour on the phone and being transferred to the wrong department THREE times I finally spoke to an agent name ARACELI who was extremely nasty and unprofessional to me. Not only did she cut me off numerous times, instead of understanding why I was annoyed she started calling me "hostile" over the phone!! WOW. Probably one of the worst customer service agents I have ever come across. On top of that it blows my mind that a financial institution like CHASE can't comprehend a simple dispute! Actually scary that they are keeping my money. I had filed the dispute because a company sent me the wrong item and won't accept the return back. I had TWO orders with the company Moroccanoil -- 2 separate transactions. After they gave me a hard time with one order I returned the other order which they refunded. Now chase closed my dispute saying I was given a partial refund for this dispute which is not the case. The "partial refund" is the refund the company owed me for the order I sent back. I am hoping someone from corporate will contact me to have this address and the terrible customer service I was provided. Thank you.

      Business Response

      Date: 09/29/2022

      We responded to our customer's concerns
      during our telephone call on September 28, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please delete this account this.

      Business Response

      Date: 09/12/2022

      We responded to our customer’s concerns in our letter dated September 12, 2022. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:09/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,
      I was booking flight ticket and having failed transaction. I called to chase bank representatives and requested to allow this payment and spoke with several executive. At the end executive made changes from their end and allowed to payment. They confirmed on it has been paid but when i reached out to the travel agent/vendor. I got info that payment was rejected.

      As i got wrong information from chase credit card executive so i was waiting for travel agent to deliver the ticket. Travel agent said that payment was not done so need to book again and now price has increase $1000 K and i had to pay that.

      I reached out to chase and requested for compensation because due to their wrong info i lost $1000. they are declining my request. i am looking for $1000 chase credit as i lost due to them.

      Please help on it.

      Thanks,

      Business Response

      Date: 10/04/2022

      We responded to our
      customer’s concerns during our conversation on October 3, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 10/07/2022

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.


      I did raise a request for the communication done by Chase customer care that payment has been successfully completed due to that i didn't try to pay with other options  for which i had to spend additional $1000 .  I did not get response for this. 

       

      In response of this they(Chase credit card executive office team) are saying that vendor company has rejected the payment where vendor company has confirmed that Chase credit card has declined the payment. Even when i spoke with chase customer care executive next day of vendor(UBFly) , they they confirmed(Chase CC executive) the same that payment was declined from credit card end. 

       

      I clearly explained that vendor UBFLY has confirmed and sent email as well with transaction logs. I asked to email address to send communication then i got [email protected] email is blocking email.  I got earlier phone number 18778058049 extn 1050023583. I am not getting any response from this number as well. I sent email to executive officer also but response. Have sent earlier FAX there corporate office as well then they responded that they are not able to recognize however they are recognizing my address if they are recognizing my address then i have only one credit on this address.

       

      I am attaching the email communication which i was sending them where we have UBFLY communication and payment log which says payment was declined by Chase bank credit card end.

       

      Please help on this and let me know if you need any 





      Regards,


      Complaint ID: 17915621


       



       


       

      Business Response

      Date: 10/26/2022

      We responded to our
      customer’s concerns during our conversation on October 26, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in reference to a disputed charge from Hilton, Tower Bridge, London England. I have been interfacing with Chase for 3 months regarding the overcharged amount from Hilton.

      Chase has not been able to understand why I have been overcharged after spending over an hour on the phone with several Chase dispute team representatives. They placed information in my file that was incorrect and never provided to them by myself.

      I have asked for a US Supervisor in disputes to call me. I was told it would take 24-48 hours for that returned call. It is well over 48 hours, with no return call.

      Business Response

      Date: 10/03/2022

      We responded to our customer's concerns
      during our telephone call on September 30, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 17813398




       


       


       

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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