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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,369 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to settle this debt with the chase. However, I've been working with freedom Debt Relief on this matter. Chase will not work with freedom debt relief to eliminate or being the balance down. I am willing to work with them on this matter. I received a letter on my job state income executive order. Chase is now trying to sue me for the credit card balance. Please advise me on this. Thanks

      Business Response

      Date: 09/14/2022

      We responded to our customer's concerns
      during our telephone call on September 14, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchased to "outdoorel PAYPAL" on Janurary 21, 2022 with my chase freedom card (last four of card number 6437). I purchased a cabin rental called Ribureauts.

      I called into chase freedoms fraud department bc I didn't recognize 'outdoorel' however, it was my mistake and that was in fact the cabin rental for Riddles Roosts.

      I called the chase freedom fraud department back stating my mistake. Chase freedom issues PAYPAL the funds of $499.22 on April 20, 2022. I have the document stating that from Chase freedom.

      I made a BBU (better business ) claim against PAYPAL. I was notified by PAYPAL on August 23, 2022, they had issued a refund of $499.22 to my financial institution (JP Morgan chase freedom credit card) on April 21, 2022.

      I called and spoke with associates of JP Morgan chase freedom credit cards fraud, dispute, customer service and dispute departments on August 23, 2022 and was told they did not receive any funds and could not assist me.

      Unfortunately, I have resorted in the. assistance of BBB to help me find the funds JP Morgan Chase Freedom Credit card may have misplaced.

      Business Response

      Date: 09/16/2022

      We responded to our
      customer’s concerns during our conversation on September 15, 2022. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under penalty of perjury, I swear all information herein are true. I'm only a natural person writing this statement. as per FTC guidelines reporting these accounts in my consumer credit report is a collection activity. Accounts included in Bankruptcy shouldn't be on my credit consumer report. This is also a serious breach of my privacy rights Your company’s continued reporting of these derogatory items will be considered “willful non-compliance” due to the previous notifications and your continued disregard of the law. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.

      Business Response

      Date: 10/03/2022

      We responded to our
      customer’s concerns during our conversation on August 25, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My July credit card payment was paid late because of illness. I then made a double payment for August, Phone calls from Chace Morgan started the week of August 7th(approximately). They have called every day at least 1 to 3 times a day. I'm not home during the day and find the calls listed on the answering machine with no messages. They have called as late as 8:15 P.M. and as early as 8 A.M.
      I consider these actions as harassment and want the calls stopped or at least reduced.

      Business Response

      Date: 09/08/2022

      We responded to our
      customer’s concerns during our conversation on September 8, 2022. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 09/14/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 17741708




       


       


       

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/22/2019, I purchased tickets using chase sapphire points through chase ultimate rewards. The pandemic hit before the travel date was to take place, chase told me they couldn't help me and I must request a refund directly with the airline carrier (TAP airlines). After getting the DOT involved, TAP processed the cash refund to chase ( as I used points to purchase the tickets, chase uses their own credit card with the airline when points are used) on March 2022. TAP airlines refunded chase a total cash amount of ( $1,564.01 on 03/11/2022). Upon receiving the refund receipt from TAP airlines, I contacted chase to get a refund of points that are owed to me, and have been attempting to get answers from them for over 3 weeks to no avail.
      At this juncture, I am out of 104,267 points and chase has been refunded by TAP airline $1,564.01 on 03/11/2022.
      I have called and spent over 10 hours on the phone without any resolution.
      Please see attached the confirmation from TAP for the refund to chase.

      Business Response

      Date: 09/01/2022

      We
      responded to our customer’s concerns in our letter dated September 1, 2022. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello:
      I hope all is well. Thanks for taking the time to review my concerns and for making me the best part of Chase. I have some concerns with (2) cards on my account and it is my hope that you can resolve these issues for me.

      7898:
      Regarding this card on my account, when I initially applied, I applied for an inflight offer/promotion that would award me 72,500 points. When I received my opening offer/statement I received only 60,000 points. I called customer service and they expressed that I have to contact United. I called United and they told me to call Chase as this offer is sponsored by Chase. I would like a clear answer and an adjustment.

      This card is a VISA Signature Card and I have great travel protection perks. I got this card for travel protection benefits and no foreign exchange fee. In May 2022, I had a trip delay when traveling from PHL to MIA. I promptly submitted my claim to Card Benefit Services (https://www.eclaimsline.com/) underwritten by Allianz Worldwide Partners. They have denied my claim. I have contacted them numerous times, but they do not answer the phone and it is difficult to get in touch with them by email. They explained that if I want a clearer answer I should contact my provider: JPMC. I would like to discuss a settlement option with you or Sedgwick for $300.00. I cannot be running around in circles for months with no clear answer.

      6693:
      For this card, I requested an interest charge adjustment. I understand that this is a valid charge, but I have never requested such an adjustment before. After holding for four hours this refund request was denied. I would like my case to be reconsidered and an appropriate adjustment amount applied.

      Finally, for both cards, I would like them to be examined for retention offers, credit line increases, and lower standard APRs. I appreciate you taking this under the highest level of consideration. Have a great week ahead.

      Respectfully:
       

      Business Response

      Date: 09/13/2022

      We responded to our
      customer’s concerns during our conversation on September 9, 2022, and September 12, 2022. To protect
      our customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 09/17/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 17734808




       


       


       

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were on a Disney cruise starting June 27th, 2022. On June 28th, 2022, our Chase Disney Visa card was over charged by $10,000. We notified Disney Cruise Line immediately and they refunded us the $10,000. Chase bank then used that $10K refund as a payment to pay off our previous promotional balance(s) with 0% interest which were originally set to expire in October and November 2022. Then Chase put the entire amount charged by the cruise in June (including the $10K mistake) on our current billing cycle. Now if we don't pay the entire amount (over $13K) by 8/19/22, we'll be charged 18.4% interest on the balance which is a large amount of money. Basically, Chase will be profiting off Disney's mistake and we, the consumers, are the ones who will be paying for it even though this situation was not created by us. I have spent hours and hours on the phone simply trying to get our promotional balance reinstated and Chase, thus far, has denied us and they refuse to help us escalte this further. I also spent hours on the phone with Disney Cruise Line last night and was told that they cannot control how Chase decides to apply money to the account. We are not disputing our legitimate charges, nor are we asking for extra time on our promotional balance expiration dates (October and November 2022). We just have a problem with the way the $10K credit from Disney was handled and the fact that we now have to pay a large amount of interest on a balance that was originally supposed to be 0% interest and covered through promotional financing. One of the main reasons we have this card is so that we can take advantage of the 6-month 0% interest rate promotional financing whenever we book Disney vacations and now Chase is removing that benefit due to a mistake (by Disney) while we were on a Disney vacation.

      Business Response

      Date: 09/28/2022

      We
      responded to our customer's concerns during our telephone call on August 29,
      2022. To protect our customer's privacy, we are not providing you with a copy
      of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/28/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 17723269




       


       


       

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an credit card with Chase and there was suspected fraud on the account July 23, 2022 and my account was closed with a new card issued. The card was received August 12th and activated August 14, 2022. I also received a call from Chase 8/14 because the account was 30 days past due. I spoke the Layla and explained I was waiting for a new card before making a payment rather than make a payment on a closed account and a payment had already been scheduled the same day I activated the new card. Layla was very helpful, noting my payment history did not include any late payments and payment had already been scheduled through my bank.
      Subsequently, Chase reported the account 30 days past due to Equifax which I discovered the same day payment was scheduled with a notice from Credit Karma and my 800+ credit score dropped by 28 points. I called Chase 8/15 and requested the past due delinquency be removed from my account because of pending receipt of new card which delayed payment. I have never had a late payment and based on circumstance of fraud and the negative impact to my credit score, believe the request is reasonable. Hillary from Chase denied the request as the only reason Chase would remove a delinquency is their error. She explained I could have made a payment anyway as the fraud account and new account would be linked but I did not have that information. There should be a process for review of requests-a 28 point decline in credit score is significant to me and based on fraud, timing of receipt of card and activation of card, are valid reasons for the request to remove the delinquency. I would like assistance in escalating my requests for resolution.

      Business Response

      Date: 08/18/2022

      We responded to our customer's concerns
      during our telephone call on August 16, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19th, 2022 I received a call from Etihad Airways saying they will not allow my wife and 4 kids ( ages 11, 8, 5 and 1 yr old) to board return flight from India to US. They told me my 1 yr old lap-child does not have a ticket.

      I knew I had paid Chase Travel $260.77 for the lap-child through Chase Sapphire credit card on 02/16/2022 so I called Chase Travel Customer Service expecting a quick resolution, it was far from it.

      Chase Travel CS made all kinds of excuses and provided false information saying that I paid for one-way travel for my lap-child and that I have to buy a ticket from Etihad Airways again if I want my 1-yr old to be able to travel back to US. After several hours of phone calls to Chase they finally agreed that they are at fault and that they charged me but never issued the ticket for my lap-child. They also never provided me a reason for failure to issue ticket which is the most basic task of their services.

      With only few hours remaining for the flight to depart and Chase Travels failure to resolve the issue I ended up buying ticket again this time directly through Etihad Airways.

      While all this was going on my wife and 4 kids spent several hours at the airport in India because Etihad Airways wouldn't let them check-in or board flight. This caused her a lot of anxiety, shame and embarrassment and she suffered a great deal to the point where she now has anxiety when she goes to airport and no longer travels alone.

      (Trip ID # *********)

      Business Response

      Date: 08/31/2022

      We responded to our customer's concerns
      during our telephone call on August 31, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.



      Please reopen complaint ID 17719742. I received a voicemail from the business saying they they are accepting they were at fault but they decline to compensate for damages. I have since then called back several times and left voicemails for ******* from executime office but she never answered or returned my calls. 





      Regards,


      Complaint ID: 17719742


       



       


       

      Business Response

      Date: 09/22/2022

      We responded
      to our customer's concerns during our telephone call on September 22, 2022. To
      protect our customer's privacy, we are not providing you with a copy of any
      details of our resolution. Our customer may use
      their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to the chase bank and requested a signed copy of contract between me, a living woman, and Chase. I received a bunch of papers they call agreement but there is no signature. I called to the Chase bank and ask who signed the contract on behalf of Chase? They hang out the phone on me. I think they are scammers and commit fraud. They send me bills and threaten me with the collections if I will not pay what they tell me to pay. Who is Mr. &Mrs.Chase and what they want from me? Should I file a police report?

      Business Response

      Date: 09/14/2022

      We responded to our customer in our letter dated September 14, 2022.
      To protect our customer's privacy, we are not providing you with a copy of the
      letter. Our customer may use their discretion in sharing our response directly
      with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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