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JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,363 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/16/2023 840.87

      I was told that if I used my Chase credit card to book a rental car and declined the rental car company coverage that they would cover any accidents. I was not told that I had to be the primary person on the rental car agreement and and after many months of back and forth with the benefit coordinator, providing all the information they requested, multiple times, with multiple calls to follow up due to them dropping the ball, they denied the request to cover the amount. The reason given was that I was not the primary person on the rental car agreement as it was a foreign country and I was pregnant, both leaving me uneasy about driving there. Had I know we would not be covered we would have purchased the insurance through the car rental company and not be out the $840.87

      I have reached out to Chase multiple times to attempt resolution. I was told that contact them via secure messaging and the response indicated a total misunderstanding of the issue saying they disputed with the rental care company which makes no sense as this is about the card benefit coverage. I have just written back explaining that that is not the issue and its an issue with using their card benefit and I am asking THEM to cover the amount not the rental car company. I told them I will be taking all my bank and credit card accounts elsewhere if this is not resolved.

      I am hoping you can help and this has been incredibly frustrating, especially with a newborn at home and dealing with this most of my pregnancy and her newborn weeks. Thank you.

      Business Response

      Date: 07/10/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a purchase on Amazon in the amount of $1916.59. The purchase was paid with my Prime Visa card which is administered by Chase. A few days after purchase I cancelled the purchase and was given one of two options for refund... either I get an Amazon gift card in that amount of have the funds refunded to my original payment method, which was the Visa card. I opted to have the funds deposited to my original payment method so that I could then have Chase transfer the refunded amount back to my checking account (which was not a Chase account).

      Once I was notified by Amazon that the funds had been refunded to my Visa card I contacted Chase to request that those funds to transferred to my checking account. I was informed by Chase that that was not an option and that I could have them send me a check. I requested that they do that. (It should be noted that I had an outstanding balance with Chase for $817.90 on the Visa card.) Chase notified me that they were sending a check in the amount of $1,098.69. When I questioned the difference in the amount of my refund versus the amount of the check they were sending, I was told that Chase has used part of my refund to pay off my credit card balance, something I did not request, nor did I authorize.

      When I questioned Chase about this, I was informed that the "amount of your refund can differ from what you requested because of recent purchases, interest charges, or fees". I had made no recent purchases (other than the purchase that I had cancelled). I was not behind in my payments, nor had any fees been applied. I was also told by Chase that "because there is no further action required on the account, we will no longer respond to this specific inquiry."

      I am attaching the email correspondence between myself and Chase. Please note that the emails are in reverse order (the newest email being first on the PDF document).

      Business Response

      Date: 06/18/2024

      We responded to our customer's concerns. To protect
      our customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 06/18/2024

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 21812975



      There has been no communication from Chase to me regarding my complaint, nor have they offered me any resolution.


       

      Business Response

      Date: 07/08/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Jan 2024, my Chase credit card offered balance transfers for 0% interest and I sent one of their balance transfer checks dated Jan 23 to pay off a balance with American Express for $633.10. Unfortunately, the mailed check was received by Citibank (assuming USPS error) and cashed with Chase on Feb 5, 2024. I have contacted Chase 4 times (2/20, 3/21, 4/9 and 5/31 to get the amount credited to my account since they should never have paid Citibank, which was not the payee. Citi Payment Investigations sent me a letter on 2/5 with copies of the front and back of the check, clearly showing the error and Chase is fully aware of that. Citi says to contact Chase and Chase says to contact Citi and neither one will return my money. I feel it’s Chase’s responsibility to issue the refund plus interest charged because they paid someone other than the payee.

      Business Response

      Date: 07/22/2024

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you. 

      Customer Answer

      Date: 07/29/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      JPMorgan Chase merely denied my claim. They said I sent a check to the wrong entity, which is NOT true. I mailed a check to the named payee on the Chase check and the post office misdirected the check to Citibank, which cashed it. Since Chase paid out the check to an entity which was clearly NOT the correct payee, they should refund all of my money plus interest. Immediately. This has been unresolved since late January 2024.


      Regards,
      Complaint ID: 21784603
       



       

      Business Response

      Date: 09/04/2024

      We
      responded to our customer's concerns. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,

      I am writing to file a formal complaint against Chase for the unjust closure of all my credit card accounts. Chase cited a "pattern of abuse" as the reason for this action, yet failed to provide any detailed description or evidence to support this claim. Furthermore, this decision was made without any advance notification, leaving me unable to access the reward points accumulated in my account, which are worth hundreds of dollars.

      I have been a Chase customer for over eight years and have consistently paid my credit card bills on time. The sudden closure of my accounts is baseless and has caused me significant inconvenience and financial loss.

      In addition to the loss of reward points, I have also paid more than $500 in membership fees for this year, which has not yet ended. Chase has not provided a prorated refund for these fees, further exacerbating the situation.

      Moreover, the abrupt closure of my credit card accounts has severely affected my credit score, adding to the financial harm and distress caused by Chase's actions.

      I urge the Better Business Bureau to assist in resolving this matter by:

      Requiring Chase to provide a detailed explanation for the alleged "pattern of abuse."
      Ensuring the immediate reinstatement of my credit card accounts.
      Reinstating access to my reward points.
      Providing a prorated refund for the membership fees paid for this year.
      Addressing the impact on my credit score and taking steps to correct any negative reporting.
      Thank you for your attention to this matter. I look forward to your assistance in seeking a fair resolution.

      Sincerely,

      Business Response

      Date: 06/12/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 06/17/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      The company closed my credit card account without prior notice to me and refused to reopen the account for me. They quoted the reason that there’s a pattern of misuse of my card without providing any details and abruptly closed all my accounts. Further more they refuse to prorated refund me the $550 membership fee I paid for the whole year, given there’s still a few month left. Their behavior is highly unacceptable and didn’t solve any issues I raised in BBB.


      Regards,
      Complaint ID: 21779786
       



       

      Business Response

      Date: 07/25/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding my Chase Southwest Credit Card # ***************8. On 3/11/24, I opened a dispute against merchant, Roche ****** for $9,218.18 due to not receiving the merchandise. I provided a text message between the Sales rep, ****** ***** and myself as evidence but Chase ignored all of it. I purchased a sofa that was “in stock” and ****** *****, sales rep, told me in person and via text message it would be delivered in 3-4 weeks which I provided a copy to Chase as evidence. The merchant Roche ****** response to the dispute was I purchased furniture that would arrive between 20-28 weeks. Roche ****** lied because I purchased furniture that was “in stock”.
      On 5/14/24, I contacted Chase via phone about not considering my evidence and the rep told me to fax in a request to reopen my case and I did.
      Chase did not consider the evidence and is paying Roche Bobis $9,218.18 when they breached their own contract and lied. Per the merchant contract, I canceled my order because my sofa did not arrive on time. I request that the case be reopened and my evidence be considered.

      Business Response

      Date: 05/31/2024

      We
      responded to our customer's concerns. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/05/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. My money was refunded by the merchant  





      Regards,



      Complaint ID: 21768381




       


       


       

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with a hairstylist of $1500( $500 for a black wig and $1000 for a blonde wig) around 4/1/24. Within 4 to 5 days she finished the black wig and I was able to pick it up. As far as the blonde wig she started giving me the run around, dodging me and when we would designate a time she would never be there. So a month later I still have never received the wig. On 5/1/24 I contact Chase Bank of which I’ve been with for several years and put in a dispute to get my $1000 back providing them with all the proof that I never received the wig a providing all back and forth messages between me and the hairstylist. Long story short they awarded her the dispute and I’m livid because there is absolutely nothing she could have given them to justify keeping my $1000 for a service that wasn’t provided. I do not feel that my money is protected and I am disappointed in them allowing this. That is hard money that I worked for and they are basically just giving it away. Now I will have to look into legal matters in retrieving my money back from the hairstylist. I am closing my account and praying I get with an institution that protects their customers.

      Business Response

      Date: 06/10/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I added a HomeDepot Chase offer (10% cash back on upto $450 purchase each card) to 2 of my Chase credit cards. The offer expired on 4/14/24. I made purchase with the 2 cards respectively on 4/12 and 4/13, in store.

      More than 3 weeks after the purchase, I did not received any cash/points back. So, I raised an inquiry on 5/13. Chase backoffice gave me the reason that I did not make the transaction before expiration date, which obviously did not make any sense.

      I called customer service three times, including talking with a customer service manager, he even admitted that both purchase was made BEFORE offer expiration date.

      During the inquiry, Chase was reluctant of replying through their messages system, and giving any reason to support their rejection.

      I am request an explanation from Chase bank for the reason of declining my cash back request in details.

      Business Response

      Date: 05/28/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I added an user to my credit card a few years ago. I never did. The bank did it on their own. I tried to get the use removed but was told sure. Ate multiple attempts they lied to me and said it was impossible. My user never signed anything. They refuse to work with me. I simply want her removed and keep everything.

      Business Response

      Date: 05/24/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank charged me $6.38 for interest on taking out cash of $200 on my credit card. They already took out a transaction fee of $10, which I knew beforehand to be okay. Now they want more money on top of the transaction fee. What does it take to push a button and then charged me a transaction fee, and "slap me in the face," and find a way to charge me an interest fee? It is a "rip off!" No wonder the Biden Administration is going after banks that charge "world record" fees. An example is the overdrawn fee Chase charges for an overdrawn checking account fee that is $34!!! Biden Administration whats it to be $8.00! Now, that is on hold. Why? Lobbyist got to the President to put these fees on hold....probably permanently!!! Now, I just want my $6.38 put back into my checking account.

      Business Response

      Date: 05/23/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First off, I was the victim of the AT&T data breach and was the victim of identity theft. I have Never lived in Florida and had to cancel all my credit cards and change bank accounts. I noticed reading my credit report that they have issued some sort of card or loan under my name for over $7,000. This needs to be cancelled and taken off my report ASAP. I will personally go to Florida and deal with the person who stole my identity and they will never be able to do anything like this again. Their address is *** ****** ****** ** ********** FL. This should have never been issued in the first place as I froze my credit. Don't know why this company let it go through.

      Business Response

      Date: 06/04/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 06/05/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      ******** was great to deal with and they were able to resolve the issue quickly.

       

      Regards,



      Complaint ID: 21715281




       


       


       

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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