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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,363 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 20,2042 I used Uber & paid a charge of $21.69 & $36.86 by debut card ending in 6412.On 4/22/24 Uber had pending charges of 36.93,21.69,& 23 cents.I contacted uber,they said they were Auth hold & should drop off in 3-5 business days.I then called Chase,reported it,rep says there's nothing we can until it post. I agreed. .Chase has incorrectly put in the claim for the posted amounts & gave a credit. Why? I told them to pull up the call & listen to why the claim was put in.They are refusing to do so & trying to not resolve this problem with accountability.I was told in 6 days they will reverse the credit.I replied if you make my account insufficient due to the banks mistake,I will start a lawsuit & contact all appropriate agencies.If u spent it,fine,I'll pay it back.Im on a fixed income & they could do it when I get paid on the first,but if you bot going to take responsibility for this error,then let's fight it out. I spoke with Janet who transferred to Supervisor ***** at 2:52 pm.Please see attached Uber messages to back up my claim.

      Business Response

      Date: 05/16/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

      Customer Answer

      Date: 05/23/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is ok to me. 





      Regards,



      Complaint ID: 21705533




       


       


       

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon is DOUBLE charging me even though i have proof i returned the items. When i tried to submit a dispute with Chase, they have an online system that used to work, but now they force me to call them Please call us at 1-800-849-3574 to complete your dispute.

      Business Response

      Date: 05/16/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

    • Initial Complaint

      Date:05/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank offered 30,000 Southwest Airline points and free Companion Pass through 2/2/25 for opening a credit card account, paying annual fee of $69 and making $4,000 in purchases within 90 days of opening the account. I met their criteria 4/17/24 however, they are withholding the award despite meeting the agreed upon criteria for an additional 8 weeks. The award is time sensitive. The witholding and delaying providing the benefit significantly reduces the value and time I have to utilize it. They add insult to injury by responding to my inquiry with an explanation for the delay telling me it is to be sure everything goes smoothly. The offer was misleading at best, unethical and fraudulent at worst.

      Business Response

      Date: 05/14/2024

      We responded to our customer’s concerns in our letter dated May 14, 2024. To protect our customer’s
      privacy, we are not providing you with the details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently paid of the balance of the Chase Freedom Unlimited card that I have hard for over 7 years. For the past 7 years, my limit has been the same $3,000. This week, Chase lowered my limit from $3,000 to $600. This will have a catastrophic impact on my credit score. It is not right to do this to a loyal customer who has paid on time for 7 years. I paid off my balance to help improve my score but now that they lowered my limit, it will have the opposite impact. I would like Chase to restore my credit line. When I opened this account, I was in college and now have an income over $150k. This makes no sense.

      Business Response

      Date: 05/21/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is **** ****. On 01/05/2024 I tried to purchased a ticket for my son ******* **** because he had missed his flight from the Philippines to LAX. He was unwell at that time and was suffering from bronchial asthma so I offered to help buy his ticket. My son was unable to breathe so I was trying to get him home fast enough to get him home to see a doctor. However, I had not previously activated my new visa card with Chase and not only was I trying to activate my card but also trying to purchasing a ticket for my son. After my son began feeling a little better he contacted me and told me that I had been scammed and the ticket was fake. So he had to purchase a new ticket to get home. Therefore, when I saw that the transaction was still pending I immediately called Chase Bank and spoke to a representative and told him what had transpired. The person told me that they would immediately stop the transaction and I did not have to worry everything will be fixed. However, after a couple of months, Chase told me that the business had told them they had provide the services for my son so they are going to refuse my claim. I told them that I was going to send in the documents as proof to show that it was all a scam but the representative told me not to send in anything unless they ask for it. After a couple of months they again rejected my claimed not even asking for documents to show anything and was told to basically solve this problem on my own with the vender. Hence the reason I am making this complain.

      Business Response

      Date: 05/28/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a credit card charge on my account from a vintage lux. I did order candles from them but they would not be in time for a trade show i needed them for so i canceled the order. The company shipped them anyway I refused shipment. I never brought the boxes into my home, I did not want them - however the company charged me $1040.96 I disputed the charge - Chase wanted me to provide the company received the product back . I don't have that information I was not the shipper nor did I take possession of the item They kept asking me for something I did not have. I did not get the product and should not be charged for it Chase removed the charge - then placed it back onto my account when I did not give the tracking . I cant give them something I dont have - I refused the product.

      Business Response

      Date: 05/24/2024

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:05/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this dept with charter communications, I do not have contract with JPMCB CARD, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/13/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      have late payments from JPMCB CARD on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 05/09/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 2,I availed Chase's $5500 balance transfer offer, unaware that interest would accumulate on new transactions from day one. Seeking clarity, I contacted Chase support, who advised me to pay off any new transactions as soon as they were posted to my account to avoid interest charges. Trusting this guidance, I promptly settled any outstanding balances, excluding the transferred amount.
      In the next billing cycle, I made ~$1800 in purchases, adhering to the rep's instructions by paying them off immediately upon posting. However, to my surprise, I incurred a $30.97 interest charge on my March statement closure. Upon querying this discrepancy, I was informed by Chase that payments could only be made after statement generation, contradicting their prior advice.
      Acknowledging my initial oversight of the balance transfer terms, I settled the $30.97 interest charge. Nevertheless, I anticipated exemption from interest on subsequent transactions,given my commitment to prompt payment. Despite my efforts, a $20.94 interest charge appeared on my April statement, prompting another unsuccessful appeal to Chase for waiver,even after escalation to a supervisor named Daniel, whose response was unhelpful and discourteous.
      Consequently, I've paid $30.97 in interest charges and an additional $1800 towards the balance transfer amount,alongside a $275 balance transfer fee. As a longstanding Chase Sapphire Reserve customer with a history of full balance payment, I find myself in this predicament due to convoluted terms and misinformation from Chase reps.
      I believe in fairness and accountability, thus initially assuming responsibility for the interest charges. However, I find it unjust to bear the burden of subsequent charges, as they stem from erroneous guidance provided by Chase.Had I been correctly informed, I would have refrained from further transactions until clearing the balance transfer offer.
      Therefore, I respectfully request assistance from the BBB to rectify this situation.

      Business Response

      Date: 05/22/2024

      We responded to
      our customer's concerns by letter on May 22, 2024. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 05/24/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 21668768




       


       


       

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a credit card account with chase prime visa. I have tried making a payment but they will only accept a payment if i give them my bank account log in information. "User name and password". I called them stating i would not provide that information to them. She said my account is set up for "paperless" and that providing that information was my only option. She refused to change my acount to paper billing or provide me with any other way to make a payment

      Business Response

      Date: 05/13/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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