Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 858 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLabrittney G
Date: 03/17/2025
5 starsLabrittney G
Date: 03/17/2025
I’m happy with their customer service. They handled their mishaps with care.
Continental Finance Company, LLC
Date: 03/18/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromAlexis J
Date: 03/15/2025
5 starsAlexis J
Date: 03/15/2025
The customer service I received today to replace my lost credit card was excellent. The woman I spoke to was very polite and professional in taking care of my situation.Continental Finance Company, LLC
Date: 03/17/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromAndrew M
Date: 03/12/2025
4 starsAndrew M
Date: 03/12/2025
customer service was very good but cancelled card because of Excessive yearly fee of $ 150Continental Finance Company, LLC
Date: 03/13/2025
Thank you! It was our pleasure.Review fromRosa G
Date: 03/11/2025
5 starsRosa G
Date: 03/11/2025
This company is just great. Great customer service every since I have been a member.Continental Finance Company, LLC
Date: 03/12/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromtom t
Date: 03/08/2025
5 starstom t
Date: 03/08/2025
i believe the service agent i talked to was named Jonnie Monzon. He was very professional and knowledgeable and helped me with my situation. I do not usually enjoy talking to customer service reps for anything, but this young man made the entire process easy.
GIVE THIS GUY A RAISE!!!! Or hell, even a promotion!! This type of service is rare now days, you dont want to lose him to a competitor, thats for sure!!
TomContinental Finance Company, LLC
Date: 03/11/2025
What a great compliment for Jonnie! We will recognize him for his efforts in taking care of you. Thanks!Review fromAndrea H
Date: 03/08/2025
5 starsAndrea H
Date: 03/08/2025
Well spoken representative and very informative. It was very easy getting connectedContinental Finance Company, LLC
Date: 03/11/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromEulalee G
Date: 03/07/2025
5 starsEulalee G
Date: 03/07/2025
Surge credit card is excellent, have no problems with it. Agents excellent, friendly, knowledgeable always there to help, Thanks Surge for your amazing service. Always the best.Continental Finance Company, LLC
Date: 03/11/2025
Thank you for the kind words! We are always here when you need us.Review frommatthew s
Date: 03/07/2025
5 starsmatthew s
Date: 03/07/2025
Thank you so much very helpful and very nice person five ? ? ? ? ? thank you again Matthew D satterwhite really appreciate it help today miss cruzContinental Finance Company, LLC
Date: 03/11/2025
Thank you! It was our pleasure.Review fromEulalee G
Date: 03/06/2025
5 starsEulalee G
Date: 03/06/2025
Verve is one of the best cards I have. Customer service is friendly and helpful, treat you with respect, knowledgeable and listen to your needs tell you what is going on. Thanks Verve.Continental Finance Company, LLC
Date: 03/11/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromRayshun J
Date: 03/05/2025
5 starsRayshun J
Date: 03/05/2025
The customer service agent was excellent. She was able to quickly answer my question we accurate information. The one thing she did that most other people don’t do was ask me if there was anything else she could help me with before getting off the phone. She deserves a platinum star.Continental Finance Company, LLC
Date: 03/11/2025
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.