Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 858 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPamela B
Date: 09/22/2022
1 starPamela B
Date: 09/22/2022
I have two accounts with Continental. If I had not received the second card with Surge I would have given them 5 stars. I have over the last 2+ months been trying to see the Surge card online or on the app. I have called over 15 times and been told that I will get a response within 48 hours. I can’t see my account to know what I owe on the Surge account. When I try to sign in I’m being told that the two accounts are being merged with one sign in. When I signed up for the surge card I put the login for my reflex card and it said I couldn’t use the same login I’d so I changed it and when I did the system was trying to log me in with one login Id for both accounts. I have spoken to supervisors with not call back even when they said they would. I can not see my account to know what I owe or what has been charged to my account. Last month I really was frustrated because it is interesting that they can call me days before the bill was supposedly due and when I was waiting to pay it online but could not they called me none stop. I still can not see my account. To make it worse the mailman put this months bill in someone else’s mailbox and that neighbor is not friendly at all. She brought it to me but complained about it as if it was my fault. I am about to close the surge account but I don’t even know what the balance is. I normally pay more on my cards at different times throughout the month but because I can’t go online to see this account I’m not paying more on it. This is ridiculous and do not tell me that you are sorry. You need fix this so that I can go online or on the mobile app to view my account. I don’t care if I have to use two different login IDs
Continental Finance Company, LLC
Date: 11/03/2022
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, our product support team has been working on your accounts. A member of our Executive Response Team will be reaching out to you via email to inform you of the outcome. If you have any additional questions or concerns, please contact us at 1-866-449-4514. Our representatives are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST.Review fromDl D
Date: 09/21/2022
1 starDl D
Date: 09/21/2022
Who are these people and is this a credit card?Continental Finance Company, LLC
Date: 10/12/2022
Upon receipt of your review, a specialist from our Executive Response Team reached out to you directly to clarify, and to assist with any additional questions or concerns. You can also reach us at 1-866-449-4514 our Customer Service representatives are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST.Review fromMemi S.
Date: 08/23/2022
1 starMemi S.
Date: 08/23/2022
I have been trying to receive a total refund of $104 for two orders of two memorial bracelets. $52 each order. I was refunded 52 cents for each order. When I called I was told nothing was on file...or something like that. I would not recommend this company to my worst enemy!!! Don't know the difference between .52 or $52 really?!Continental Finance Company, LLC
Date: 09/21/2022
We are so sorry to hear of the frustration you experienced in receiving your refund. Upon receipt of your review, our Customer Experience Manager reached out via telephone to address your concerns. If you have any additional questions, please don't hesitate to reach out to us at 1-866-449-4514. Our representatives are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST.Review fromCarolyn J
Date: 08/19/2022
1 starCarolyn J
Date: 08/19/2022
First problem I ever had with Continental Finance, Ms Alice stated to me that she wanted to verify I had the money in my account to cover a payment that Continental Finance had as returned. So, I called my bank and conferenced Ms Alice in and my bank verified that the money was there on August 15 to cover the 35.00 payment, still Ms Alice/Continental Finance would not remove the 35.00, they have charged towards my current balance, even after verifying the money was there. Long story short, even if the money wasn't there my bank would have paid it and not returned it, so stop the sneaky, lying ****. I am paying my account off up to 35.00 and I will always owe you 35.00.Continental Finance Company, LLC
Date: 09/22/2022
We sincerely regret the frustration you have experienced with processing your payment. As a company, we put great importance on the quality of our products and services. If you would like to discuss this matter further, please contact us at at 1-866-449-4514 and request to speak with a manager. Our managers are available to assist Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST.Review fromalvin m
Date: 07/28/2022
1 staralvin m
Date: 07/28/2022
Thissssss is by far the worst MOST UNPROFESSIONAL company i have every in my life dealt with.
they miss lead there customers, with bogus offers, freaking cust serv sucks!!! no one knows anything...payment system sucks 7-10days payment to post to accct.finanical charges are out-of-control JUST OVER ALL A BULL S**T COMPANY DOOOOOO NOT MESS WITH THIS COMPANY I WISH SOMEONE HAD WARNED ME BEFORE...... SHPULD NOT BEE IN BUSSN AT ALL...didnt want.to give a star if i could i would doContinental Finance Company, LLC
Date: 08/24/2022
We sincerely regret the frustration you have experienced. This is not the standard we hold ourselves to when it comes to the quality of our products and services. We are glad to see that you were able to speak with one of our managers to address your payment concerns. If you would like to discuss this matter further, please don't hesitate to give us a call at 1-866-449-4514 and request to speak with a manager. Our managers are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST. We look forward to serving you in the future.Review fromPauline S.
Date: 07/27/2022
5 starsPauline S.
Date: 07/27/2022
I would like Continental Finance-Surge Credit Card customer service agent-Ms. EVELYN. Every time I contacted the company, there was a confusion as to where my documents were for a recent benefit claim. Evelyn, was the only person who found out the issues, resolved them immediately and now I am back in the system!
What a great asset Ms. Evelyn is to your and any company. Thank you for hiring her!Continental Finance Company, LLC
Date: 08/09/2022
We are so glad to hear that you had a great experience with Evelyn! We will make sure to share your praise for Evelyn with her management team, and recognize her for her efforts in taking care of you. We put great importance on customer feedback. Thank you for taking the time to share yours!Review fromChance S
Date: 07/24/2022
5 starsChance S
Date: 07/24/2022
So far so good seems like an easy place to get a credit cardContinental Finance Company, LLC
Date: 08/09/2022
Thank you so much for sharing your experience! We value customer feedback and are happy to hear that you are getting value out of your credit card. We look forward to continuing to serve you in the future!Review fromKenneth m.
Date: 07/21/2022
1 starKenneth m.
Date: 07/21/2022
I was sent an offer letter saying I'm pre-approved I responded same day mail was delivered and was completely denied with a hit to my credit. I would like to know how it was pre approved in the first place to not be able to make any offer at all.
I do not appreciate the hit to my credit when it's something that you offered.Continental Finance Company, LLC
Date: 09/06/2022
We are so sorry to hear of the frustration you experienced while applying for a credit card. If you would like to discuss this matter further, please don't hesitate to reach out to us directly at 1-866-449-4514. Our Customer Service representatives are available Monday through Friday 7:00am to 12:00am EST, and Saturday through Sunday 8:00am to 8:00pm EST. You can press star (*) to speak directly with a representative.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.