Reviews

This profile includes reviews for Navient's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Navient

  123 S Justison St Wilmington, DE 19801-5360

  
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  Navient

  PO Box 9635 Wilkes Barre, PA 18773

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  Navient

  P O Box 13612 Philadelphia, PA 19101

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  Navient

  PO Box 4450 ` Portland, OR 97208

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  Navient

  P.O. Box 9460, PCA MC E2142 Wilkes-Barre, PA 18773

Review Details

• Review fromAshley R

  Date: 10/12/2022

  1 star
  How dare you contact extended family members regarding my loan. If the person is not on the loan you should not be looking family members up and contacting them. That’s harassment and a violation of privacy. I did not agree to my financial responsibilities to be discussed with anyone else. If your business continues to contact family members who are not on the loan I will file harassment charges and get a lawyer to sue. ZERO STARS!

• Review fromKristyn B

  Date: 10/07/2022

  1 star
  Navient are a bunch of crooks and this business should be shut down immediately!!!!! I took out a $3000 loan in 2003 and started making payments in 2006 consistently monthly payments in 2006. It is now 2022 and I’m still paying on this loan this is absolutely ridiculous and if that’s not a red flag I don’t know what is. I hope this business shuts down for consistently ripping people off and people never being able to ever pay their student loans off! Because they make impossible to do so! Another class action lawsuit needs to take place! Someone please investigate what’s going on…I wouldn’t recommend this company to my dog! Ancient you should be ashamed of yourself for giving no hope of someone never being able to pay their student loans off!!!! NEVER BORROW MONEY FROM NAVIENT EVER!!!!

• Review fromKristen C

  Date: 09/19/2022

  1 star
  I called Navient today to see about getting a refund on my payment I made on my loans after hearing about the President's plan to forgive student loan debt. I spoke with 3 different people who told me "since your account is paid in full and closed, we cannot issue a refund." So, I asked why? I was informed that they cannot "open a new loan" - which I was not asking them to do, and "they cannot do that because that will cause issues with the credit reporting on the loan"- PEOPLE REPORT CHANGES ALL THE TIME! They are refusing to help people and give them back their money. It really sounds to me like they do not want to deal with it. NAVIENT- IT IS YOUR JOB TO HELP PEOPLE. STOP BEING GREEDY AND RUDE!

• Review fromJen D

  Date: 09/12/2022

  1 star
  Navient is the absolute worst company. I have had to file multiple dispute on my credit report due to them reporting late payments. I am not getting harassing calls at all hours of the day and night. Finally I spoke with someone and stated the President placed a hold on student loan repayments. The lady on the phone decided to tell me that my loan does not qualify for that.....um what? Why was it covered previously and now all of a sudden it was not? They are money hungry. The customer service reps do not listen to you, just keep saying uh-huh, and then repeating the same information over again. My credit dropped due to them and now I am suffering because of this. STAY AWARE from them. I will not stop fighting them. I wish I could give them negative stars, because one is too generous.

• Review fromDaphne H

  Date: 09/07/2022

  1 star
  Navient bought my student loan from Sallie Mae. I defaulted on my loan and consolidated with a fixed interest rate FELP program. I call in my payments and receive an automated update providing last payment, current due and next payment. I decided to check my account on site and noticed un-paid interest. I called Customer service and advised there was a forbearance in 2017. I stated the automated service never cited an unpaid balance furthermore the system will not allow you to pay on the phone if it's less than the monthly payment. Navient has
  Deceptive Practices and purposely try to mislead and gauge customers. It should be against the law to charge compounding interest for the life of the loan. Furthermore if the total balance is 10 times the original principal there is a problem.

• Review fromMeagan W.

  Date: 08/16/2022

  1 star
  Changed my loans to a different amount without notice. Called to get them lowered to what I was already paying. They helped me lower payments, however the new lower amount was more then I had just been paying. They did not refund me back the difference or try to make that right. The next month my new payment came out on a different date and over drafted my account. Also no resolution. 10 days later I was also charged on my normal payment date for the old amount. Only had one person even attempt to help me. I was given the run around between them and my bank. My bank could not help me because I previously had business with Navient. Navient took over my original Sallie Mae loans. Both companies are just trying to take advantage of young college students to put them in debt for life.

• Review fromJL S.

  Date: 08/11/2022

  1 star
  My loans were originally with Sallie Mae and then suddenly they were sold to Navient. Years ago I specifically asked Navient if they had any kind of income based repayment plan for my private student loans or any kind of reduced payment plan because I couldn’t afford the monthly payments. They told me no and steered me towards deferment and forbearance. One I was out of deferments and forbearances they suddenly told me that I could qualify for a reduced interest rate plan. Due to taking the deferments and forbearances my student loan debt is double what I took out. I just defaulted on my loans and am completely screwed. I don’t seem to qualify for any of the lawsuits. Navient should be held responsible for pushing people into deferments. I’ll never get rid of this debt and I’m terrified that they’re going to ruin my co-signer. A new lawsuit should be started involving PRIVATE STUDENT LOAN borrowers and Navient’s predatory steering to deferments/forbearances. Stay far away from Navient.

• Review fromNissa A

  Date: 08/08/2022

  1 star
  Navient is the biggest bully out there. They have gone as far as pulling up my credit report over the phone to collect payments. They call me at all hours of the day. The latest is they have contacted two of my siblings, asking for my information. They have also contacted my previous job to find out what my salary is. I have tried to set up payments with them and they're trying to charge me double. Terrible company. Will be seeking an attorney.

• Review fromDanielle D.

  Date: 07/12/2022

  1 star
  NAVIENT IS SAYING THAT MY STUDENT LOANS DO NOT FALL UNDER THE BIDEN-HARSSION AMD. IT STATES THAT ALL STUDENT LOANS ARE TO BE IN FOREBARENCE UNTIL AUGUST 31 2022. THEY ARE TELLING ME THAT I AM PAST DUE. THEY KEEP SENDING ME PAPERS AND CALLING ME. I AM GETTING PUT UP WITH THERE CRAB BECAUSE THEY THINK THEY ARE BETTER THAN EVERYONE ELSE.