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Business Profile

New Car Dealers

Mercedes-Benz of Wilmington

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lemon law issue, newly purchased vehicle continuing issue and poor service from the dealership. The car has been back and forward to service department three times to have the same issue resolved.

    Keep getting the runaround for this matter. Please call me if I could only have the time to formally write the complaint I would.

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3 June I took my 1993 Mercedes into the dealership to have the oil pan gasket replaced due to a leak. Once in the shop they took everything apart and in the process broke the power steering pump. This resulted in almost a 2 month wait time to get the replacement from Germany. Once it was replaced the mechanic forgot to tighten the engine fan bolt resulting in it flying off and breaking. It now turns out that the part is unavailable. I have been told twice that they found one only to later be told that they were incorrect. I was asked to see if I could find one, not sure why I have to do their job. Now that they have had the vehicle for 4 months and it is broken due to their actions I asked that at this point I would need a loaner until something was sorted out. The response that I received was "we took this car in for service as a curtesy and we are not giving you a loaner for a 40 year old car (it is not 40 years old). I have asked for the service manager and general manager to return my calls and have not heard back.

Mercedes-Benz of Wilmington is NOT a BBB Accredited Business.

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