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Business Profile

Online Retailer

Swissklip USA Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Swissklip USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swissklip USA Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint taken in dictation by BBB rep SS 05/19/2025
      I ordered a Halo UV Lamp and received two products erroneously instead of one. I shipped both items back. I believe the business should refund the re-shipping fee due to their error. They are unwilling to cover half the cost of the shipping fee as requested.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from the company Swissklip, order #1145211 on April 10, when I placed the order there was a free item being offered. However, when I received the packed on April 17 the free item was not included. I reached out to the company to ask about the item and was told that it was not part of the items I bought (false, since it was clearly listed on the website). Since then, I have called, emailed chatted to let them know I wish to return the items, and since there is no return address on the package, I've been asking for a return address. I have yet to get one. Thank you

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for nail medication on 3/5/2025. They opened a usps tracking but no shipment occurred. I contacted them when a few days past without any shipment. I gave then a few more days but nothing happened. I tried a week later but could only receive their automated service. I contacted the postal service but there was nothing they could do since there was never a shipment. I then contacted my bank. They recommended I cancel my debit card to be on the safe side, which I did. Today, I received an automated e-mail from swissklip stating my card payment (the old card} had been declined. I made an attempt to contact them again trying to get things resolved but couldn't get a response.

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hair remover laser from swisslip and got charged a xtra173$ been trying to get a hold of someone the number they have listed is not answering endless emails I sent and I haven't heard one word did my investigating and found out the company is a sham.

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/2/24 I placed an online order (#178476) at Lumivyx.com (which might be affiliated with SWISSKLIP) for an item, $206.61 credit card payment. Lumivyx.com immediately charged my credit card (instead of merely authorizing payment), a violation of standard business practice. The charge posted to my credit card on 12/2/24. On 12/4/24 I received an e-mail from Lumivyx.com indicating an UNEXPECTED DELAY and that the item was not estimated to ship until 12/13/24, delivery on 12/19/24. I IMMEDIATELY instructed Lumivyx.com to CANCEL the order and REFUND the $206.61 to my credit card and to confirm cancellation and refund. Instead of complying, Lumivyx.com provided "Can I change, modify or cancel my order?" document, which states "Cancellation beyond 1 hour after placing order is not allowed." After conveying my dissatisfaction, on 12/5/24 I received an e-mail from Lumivyx.com employee (identifying himself as "Arthur"), stating that Lumivyx.com would try to see if my order could be cancelled and that he would reply "shortly" with a response. It is now more than 24 hours subsequent to "Arthur's" e-mail and Lumivyx.com has not replied. Lumivyx.com does not intend to reply because Lumivyx.com does not intend to cancel the order and refund the $206.61 charge.

      Business Response

      Date: 12/30/2024

      BBB of Delaware informed me that Swissklips (the subject of the above-referenced complaint) did not respond to BBB of Delaware.  Please be advised that Swissklips refunded the requested purchase price.  Thank you.

      Regards,

      Customer Answer

      Date: 12/30/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 22651726




       


       


       

    Swissklip USA Inc is NOT a BBB Accredited Business.

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