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Business Profile

Pet Services

Purebred Kitties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a precious kitty from this terrible company for over $4000 and it showed up at my door needing $4,400 orthopedic surgery to both back knees due to a congenital abnormality. Meaning, this kitty was born this way, and this company (and their preferred Veterinarian) signed off on a clean bill of health and sent him my way.

    After seeing a specialist, I was advised that ignoring the patella luxation in both knees at such a young age would likely result in secondary complications as he ages. So, I was left with the option of letting the the $4,000 kitty live cripple for the rest of his life, or spending $4,400 more to ensure the well-being and long life of this precious animal.

    The company has made no attempt to address this and after reviewing the requested vet records wished me the best of luck and warm regards.

    Rest assured potential buyers and other victims of this company's practices, as I have hired an attorney and will fight for the principal of this matter and well being of other animals and customers. I will fight relentlessly to undermine the illusion that this company presents as "committed to ensuring the highest standards of breeding, transparent and ethical practices, and a health guarantee that sets a new benchmark in the industry."

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 kittens, upon receiving breeding rights learned they were from same Cattery in the Ukraine and they shared the same Father/King. Both cats had a coronavirus strain that is particularly nasty from Europe. My vet spoke to the business’ vet and Dr. ******** urged the owner to have a conversation with me. I heard nothing until I told them I would file a civil suit against them. One of her employees reached out to me and denied my refund. She then emailed me back saying if it was due to genetics I could receive a refund. I have a call out to my vet who will be back on Monday. I will also reach out to Dr. ******** who should be in the office on Monday as well. My vet has both cat bodies frozen at her hospital and we have reached out to the state lab to find the cost of a necropsy. I have been emotionally tortured by the lack of care and responsiveness of this woman’s business practices as well as financially burdened.

Purebred Kitties is NOT a BBB Accredited Business.

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