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Business Profile

Pharmaceutical Manufacturer

AstraZeneca Pharmaceuticals L.P.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for AstraZeneca Pharmaceuticals L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AstraZeneca Pharmaceuticals L.P. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problems started on 01/01/2025 with a medicine called Farxiga and I had to stop taking it. I called my doctor about many side effects of Farxiga. I'm still dealing with many issues since I stop taking it! I want other people to be aware of the side effects and be very careful while taking it.
      I did reach out to the maker of the medicine. Astra Zeneca has not call me back yet. I emailed them about my lower stomach and urine issues.

      Business Response

      Date: 02/21/2025

      Case number 07025370

      Adverse Event was reported to AstraZeneca and managed per internal
      process. We have generated a postal follow up letter to the reporter on 13-Feb
      and we believe it is possibly still in-transit (and we are trying to confirm
      further)

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue.  For your reference, details of the offer I reviewed appear below. I never got a follow up letter from your company yet! You said you mailed it on 02/13/2025. I live in the USA and in Texas it should not take weeks to get a letter!


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter, or your complaint will be closed as answered.









      Regards,


      Complaint ID: 22913706


       



       


       

      Business Response

      Date: 03/07/2025

      Apologies for the confusion and our delayed response.  We
      can confirm a letter was placed in the mail today (Mar. 6th) to Dr
      ********** and it will hopefully be received by him in the next few days. 
      Should he have any further questions about your condition or side effects,
      please contact your healthcare provider. 
      If we can provide further assistance, please have Dr **********
      contact the Information Center at AstraZeneca at 1-800-236-9933, Monday through
      Friday, 8 AM to 6 PM ET, excluding holidays

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attached communication dated 1/9/2024 attached below. Replacement of 3 defective inhalers.

      Business Response

      Date: 01/24/2024

      Please see attached response.

      Customer Answer

      Date: 02/13/2024

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.



      Thank you for reaching out. Please see attached updated status. At this point, I am uncertain if this is awaiting additional information from Pharma to CVS or trapped within the CVS system.  The pharmacist is very abrupt due to volume.
      If you can confirm it is not on Pharma's end I will agree with closing the complaint and reopen a complaint for CVS.
      Thank you for your interest and willingness to assist.







      Regards,


      Complaint ID: 21162703


       



       


       

      Business Response

      Date: 02/28/2024

      Please see attached response.  

    AstraZeneca Pharmaceuticals L.P. is NOT a BBB Accredited Business.

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