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Business Profile

Electronics Recycling

GadgetGone, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for GadgetGone, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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GadgetGone, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote for a iPhone 13 pro max 512 gb on Aug 17, 2022 I sent my phone out the same day. They received the phone on 8/22/22 I reached out to them on 8/25/22 they responded and I was told that it takes 5-7 business days for evaluation I emailed them on 8/31/22 and I haven't received a response yet and this is the 8th business day this company does not communicate properly they are extremely slow and not trustworthy as far as I'm concerned when you ask someone to trust you with they're valuables for no money in return you should try your best to communicate and work in a timely fashion otherwise your borderline scamming and stealing at the moment they have stolen my phone.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Hi *****, our sincere apologies for the delay. You have since been paid in full for your iPhone 13 Pro Max.

      Thanks!

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my iPad Pro perfect condition to GadgetGone on July 18, 2022 and it was delivered and received on July 22, 2022. I was given an offer of $730 for the device. I received notification thereafter, that the device was received and that the evaluation within 2 days to a week. Today is the Today is August 1, 2022 and I have not been contacted at all. This evaluation process is taking way too long. They have your device and don't have the courtesy to give customers any kind of timely status updates. Highly unprofessional. I would like to have my offer for $730 fulfilled ASAP or have my device returned to me with a tracking number provided ASAP.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Hi *******,

      Our apologies for the delayed evaluation time. We only have one team member who is trained to evaluate MacBooks and they were out of the office for a bit which caused this delay.

      You have since been paid out for this offer.

      Again, please accept our apologies for the inconvenience.


      Consumer Response /* (2000, 7, 2022/08/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my phone in and it shows delivered through USPS but on the gadget gone website it says still awaiting delivery and I haven't gotten paid.. please give me my money or phone back.. thank you

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/05) */
      This customers order was only delivered to our warehouse on Wednesday July 27th. He opened this case 2 days later on Friday July 29th. As advertised on our website, it takes several business days for us to evaluate orders and there was no reason to open this complaint as we were still well within our stated processing times.

      **** was paid on Monday August 1st.

    GadgetGone, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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