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Business Profile

Medical Imaging

Adventhealth Altamonte Springs Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/2/23, I went into Adventhealth Imaging Center of Altamonte Springs for a for a mammogram and ultrasound. My health insurance was with Cigna. Before I made the appointment, I went on to Cignas website and chose a facility that was in network. On the day of, I paid my copayment and was not made aware I would owe anything else. Several weeks after the appt, I received a bill from adventhealth for $555.47 and $255.00. When I called and inquired, my insurance company refused to pay the in network amount and I was charged as out of network. According to *****, Adventhealth did not submit the claim as being from the center, but as being from a specific doctor that is considered out of network for me. I went back and forth for the past year calling advent and ***** to resolve this. I just spoke with advent again and they will not change the coding to the center instead of the specific doctor name. I am frustrated because I believe I did everything right and should not be paying out of network costs for those imaging appointments. ***** has told me there is nothing they can do until advent shows I went to that center and not that specific doctor.

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jul 27, I went to Advent Imaging Altamonte Springs to have a CT scan for upper epigastric pain. I hand carried the referral that said family history of pancreatic cancer, elevated amylase and lipase, and epigastric pain. On my records, Advent Imaging typed family history of Human immunodeficiency virus(HIV), abdominal pain, pit of stomach etc. This is clearly not my visit summary. I notified them immediately and they added a line more to the wrong information but didn’t put my information in. I am concerned that this is on my records and could effect my treatment. According to Advent Health this violates my patient rights on their own forms #30 A patient has the right to confidentiality of his or her clinical records, and to access, and request amendment to, and obtain information etc.as permitted by law as quickly as the record keeping system permits. The Manager Christena R******** has never contacted me even though Advent Health told me several times she would. On August 10, I asked if there was someone else who could help but the Advent Health advocate Jennifer keeps telling me that they are working on it or they have fixed it.
    I have emailed, called, and filled out formal amendment paper work. called , and emailed was Denise S*****, Advent Health CF Data Integrity Specialist HIM operations.
    The Clinical Manager Christena R******** has never contacted me even though Advent Health told me several times she would. On August 10, I asked if there was someone else who could help but the Advent Health advocate Jennifer keeps telling me that they are working on it or they have fixed it. I checked my file a few minutes ago Friday October 20 and it is still not fixed. I have over 30 texts I can show someone but it has not been fixed.

    Customer Answer

    Date: 10/28/2023

    After filling this out and months of asking for my records to be fixed, they finally corrected it. That is all I wanted!

Adventhealth Altamonte Springs Imaging is NOT a BBB Accredited Business.

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