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Business Profile

Passports and Visas

Electric Doc Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electric Doc Services LLC running a scam business using ************************* saying that it will provide USA passport application interface. Then collecting info and generating a US-11 form and charging 90$. Same form you can do it for free through government website.Its a big scam as they are not providing any assistance or services, but charging $90.

  • Initial Complaint

    Date:04/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** said they sent me a url to get my application to take to the *** TO GET MY PASSPORT took my $90 sent me a email with a invalid url and wont return any forms of communication and now my identity has been stolen

    Business Response

    Date: 04/02/2024

    To whom it may concern,

    Upon verification, we discovered that the consumer had previously downloaded his application form through the provided link. He had also emailed us, requesting a resend of the document, and our agent had responded to his request by sending him a copy of the paper.

    Additionally, our service is highly secured and all the applicant's information is stored in a very secure manner. Moreover, we only keep the information for a maximum of three months after the submission.

    Please find the customer's download history and the conversation record in the attachments included.

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Uspassport.online is a scam and information theft organization that poses as a legitimate way to renew your U.S. passport. I want them taken offline, and wouldn’t mind my $90 back, as well.

    Business Response

    Date: 06/08/2023

    Good day, 

    This customer contacted us regarding their dissatisfaction of our service, we explained our service even after that is clearly described on our site. 

    They proceeded to continue with unkind exchanges after we offered refunds (complete) a few times within the different exchanges. It was refused from their side.

    While we appreciate that not everyone needs our service we don't appreciate the abusive nature of of the exchanges, we are still ready to refund in full, however from the complaint of the customer, it is clear the nature of the conversations we have had. Taking 'down' an entire business, rather unnecessary when a simple refund is perfectly possible. We have attached one of the email exchanges. 

    The customer is welcome to contact us for a refund and we will happily oblige. 

     

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a scam, it pretends to be a page from the Canadian government to obtain the visa (ETA), they made me pay 71 dollars, this visa (ETA) originally has a value of 7 dollars, when I let them know through The email, realizing that it was a hoax, I requested the return of my money to my credit card and they completely denied it. I request the return of my money to my card since the website is a hoax.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/30/2022 I went to apply online for ** Passports for me and my family. When I went to the Gov't site, somehow, I was directed to USPASSPORT.online - which is really Electric Doc Services LLC. They charged me $70 per application - I paid for 4. As a person who has never applied for a passport - I thought this was normal. Once I got back around to finishing the paperwork I ended up having to contact them because I could no longer access the information. There was no answer at the phone number provided, so I opted to do a live chat . I chatted with **************** at first told me that I had been refunded for mine and that's why it wasn't available. I never asked for a refund - but thought I would check my records after we were done. He then sent me the other 3 applications. After doing research - I found that I did NOT ask for a refund and had NOT been given one. So I once again opted for the live chat as the phone number provided doesn't work. Again ************ was there - and this is at 9 pm. When I asked him about why he said I was refunded, he stated that it was a mistake. While I was chatting, I googled how much does it cost to complete a passport application - and of course IT IS FREE. I told him this -and we went back and forth. He refused to give me a refund. I'm beyond irritated that a company can make their website look like it is part of the Gov't and fraudulently charge hard working people for what should be FREE. This is a SCAM... TOTAL SCAM!! I tried to send myself a copy of the transcript from our conversation, but it mysteriously disappeared. Glad I took screenshots on my phone for proof. Knowing this "company" has my family's personal information is beyond disconcerting. I want a refund and I want assurance that my personal information has been erased permanently from their website. I also hope you can take this company down from the internet! It's not safe!!

    Business Response

    Date: 01/13/2023

    This customer was refunded in full at the moment they complained about dissatisfaction of our service. 

    In. addition, the customer was fully aware and given numerous opportunities during the order process to stop. 

    Terms and Conditions given as well refund policy and signatures. All required before payment. 

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made it seem like they were connected to the ** government . Then charged me ***** for simply filing in a couple of lines on the application . They are in no way connected to the government and Mis represented themselves . Had to stop the payment and fill a report with the credit bureau . These ppl are nothing but SCAM. Not to mention they don't answer the phone when you try to confront them. Funniest part is they " claim" they explain it all in the website . Then why do u have so many ppl calling you out ?? Do yourself a favor - just go to the post office and pick up the application. Not even worth the trouble these ppl put me through

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company represents themselves as though they are affiliated with the US government (State Department) to apply for US passport application or renewal. They charge $70 online to basically provide you PDF passport application form. If you do not download their form, they call you right away. They called me twice to remind me to download my forms. It's a SCAM!!!

Electric Doc Services LLC is NOT a BBB Accredited Business.

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