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Business Profile

Pest Control Services

Heron Home & Outdoor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Heron Home & Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heron Home & Outdoor has 6 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per my agreement they were to notify me before their arrival. They did not so the gates were locked. The service was not completed and they refused to refund my money.

      I've had to have them respray multiple times that is the only scheduled visits they have been out to my recollection. Want the service canceled and a refund of last payment.

    • Initial Complaint

      Date:09/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with heron to treat my lawn and shrubs approximately 1 year ago. In august of 2022 I reached out to the account manager Tyler B********, regarding my declining shrubs and lawn. He stated that it would be taken care of during the next visit on 9/9/22. On 9/9/22 when the technician was there. I messaged him regarding
      the shrubs and lawn. He stated "there ain't nothing that can be done about the shrub" then he tried to state the shrubs was due to drought or someone cleaning a pool filter in that area. I stated to a supervisor at heron 1) it's not drought it had literally rained everyday for the past month in Longwood Florida. 2) there are no water connections anywhere close to that area to where a filter could be cleaned. 3) my sprinklers have been inspected and all work and there is even a sprinkler in the area where the grass was dying. I cancelled my contract with them, I requested an email confirming confirmation and haven't received one. Besides the aforementioned back story, my main concern is their dishonesty and lack of accountability. I then solicited quotes form three other vendors whom all mention that the dead grass and shrubs was due to fungus. This means eBay heron was not treating my lawns and grass like they agreed to in the contract. In fact the side yard is so bad that it doesn't appear the technician even treated it at any point this year besides the most recent visit on 9/9/22. My outcome is I want a refund on the last few services since they have not been testing my yard and taking care of issues like they should've been doing.

    • Initial Complaint

      Date:08/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We take a lot of pride in our home and lawn and willing to pay for many service to make it beautiful.

      Five months ago we hired Heron Pest Control to take care of our lawn, which at that time was in fair to good condition. The lawn had a few bad spots which Heron guaranteed it could fix. After 5 months of Heron servicing our lawn there was no growth, still bare spots and weeds were still were present. I called the mgr TJ. He came out and made promises they would fix it. TJ sent out a truck to spray chemicals on the lawn. After a month, once again, nothing changed and my lawn actually got worst. Heron states "Satisfaction Guaranteed" on their web site however they refused to honor that guarantee and refuse to give me a refund. Attached is just a few of the bad areas, there are more

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 12, 2022/10/27) */
      We reviewed the issues with Mr. ****** following his calls in early July. The areas in question were in drought and not being irrigated properly. We suggested significant increases to assist in the recovery of these areas. Unfortunately Mr. ****** chose to cancel our service 30 days later, long before any significant recovery could begin.

      We do however offer a satisfaction guarantee and this would fall under that guarantee. We will remove the $65 balance as of today, 10/27/2022.


      Consumer Response /* (3000, 14, 2022/11/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Heron Pest Control had our home on the servers for approximately 8 months for 8 months the lawn was never satisfactory they continue to say it takes longer and longer and longer I do not accept their excuse in addition management refuse to work with me I do not recommend heron and demand a full refund with payment due

    Heron Home & Outdoor is NOT a BBB Accredited Business.

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