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Business Profile

Specialists

Florida Eye Clinic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Florida Eye Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Eye Clinic has 19 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 2nd cataract surgery they failed to perform an accurate eye examination with proper prescription. They then made one complete new pair of progressive eyeglasses that were made incorrectly and to be made again and prescription was still wrong. They also replaced the lenses for a pair of RayBan sunglasses and prescription is wrong. They used up my Humana and **************** at the end of December 2024 in the amount of about $1200.00 and I paid another $200.00 out of pocket with **************** which was refunded. They said this was the best they could do on the prescription and the refund. I then went to LensCrafters in *************************************, had a new eye test done with modern equipment and were able to make a new pair of glasses with the correct prescription, the first time and now I can see perfectly in both eyes. They are refusing to refund the full amount of money so I can get another pair of prescription sunglasses made at LensCrafters and had to pay about $550.00 out of pocket for the progressive bifocals. This has been an ongoing issue beginning in March of 2024 and they also sent me to Neurologist ,Retina specialist and a Cat Scan at an imaging center all out of pocket and at a cost of nearly $500.00. I am seeking a refund only for the money waisted on 2 pair of eyeglasses that I can not wear.

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up a new patient visit for the eye doctor. I confirmed via text message only that I could attend the appointment but was unable to attend. I was charged $50 as a no show fee and billed. I called the billing office to apologize and ask that if I rescheduled and attended the new appointment, if they would waive the fee. They were unwilling to waive the fee for any reason.I have signed no agreement with them, and I do not think a text message where I replied "1" is considered a binding agreement. I have only spoken with them over the phone and have signed nothing with them.I would like the $50 fee waived and removed entirely. I have never done any business with them, and have received no service. I will not pay for receiving nothing. Thank you for any and all help.

      Business Response

      Date: 05/28/2025

       in response to this complaint, I have called the patient and left a voicemail that he should have never been charged the $50 fee, as it is our policy that new patients are not charged this fee.  Therefore, I have asked my billing team to remove the charge from his account.  

    Florida Eye Clinic is NOT a BBB Accredited Business.

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