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Business Profile

Plumber

Swift Brothers Plumbing, Heating & Air

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Swift Brothers Plumbing, Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swift Brothers Plumbing, Heating & Air has 8 locations, listed below.

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    Customer Review Ratings

    3.67

    Average of 3 Customer Reviews

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    Review Details

    • Tom S

      Date: 08/24/2024

      I had a terrible experience with a WEBB’s technician at my home today. My wife was there to meet him while I was at work, and from the moment he arrived, she felt uneasy. He was unprofessional and rude, scrutinizing our home and questioning her about the AC issue in a condescending manner, despite the fact that I had already explained the situation over the phone.
      When my wife asked him to wear shoe covers before stepping on the carpet, he reluctantly complied but made it clear he was annoyed. After inspecting the unit, he tried to charge us an additional $85, claiming it was for a new issue, even though we had already paid for a visit last week, which, by the way, was conducted by a polite experienced professional, which I expected would return, otherwise I would be home to meet a new person. My wife pointed out that the AC was still not working properly since before we called them the first time, meaning the original problem hadn’t been resolved, but he insisted on payment without even trying to explain the issue. When she called me to discuss it, the technician rudely interrupted our conversation, insisting on the charge and refusing to call his supervisor to clarify. I had to tell him to leave my house and suggested to wait outside until I return home or talk to warranty co or his management, and he stormed out, sarcastically wishing us to "enjoy the heat and not working AC, inconsiderate privileged" and slamming the garage door. To top it off, when my wife said he shouldn’t have done it, he threw another insult, calling me an a*hole as he left.
      This was a highly unprofessional and unsettling experience. I would not recommend WEBB’s services to anyone.
      In my 50+ years of life with over 30 years of hard work in the military and retail management I’ve only seen that in individual soldiers or customers, but rarely in customer service business.
      1st Sergeant, Retired
      Store Manager, Current

    • Dennis B

      Date: 05/02/2024

      Comfort Zone of Carolinas installed our new ***************** heat pump a few weeks ago. They're quote was very competitive, unlike HVAC companies that have expensive TV ads. We got 7 quotes and 3 were competitive and 4 were very high. The new system works great. Their workers were professional and contientious. They knew all the details needed for the Federal tax credit and Duke tax credit. The work was done in 4 or 5 hours and we're happy. They will be our HVAC service going forward.

    • Clevie L.

      Date: 12/31/2022

      Prompt, arrived early. Knowledgeable. Courteous. Thorough. Reasonable. Just a few words to describe the excellent service by Carolina Plumbing Pros plumber *****. A personal referral suggested CPP and my experience was very satisfactory. CPP will be my go to company for future plumbing needs.

    Swift Brothers Plumbing, Heating & Air is NOT a BBB Accredited Business.

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