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Business Profile

Mattresses

Mattress Firm

This business is NOT BBB Accredited.

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Visit Website(866) 942-3551Write a Review

About

Overview

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Mattress Firm

17700 Biscayne Blvd

Aventura, FL 33160-4814

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BBB Accreditation & Rating

Mattress Firm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

D+

Reasons for rating

  • 1,106 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
View all reasons for ratingHow are BBB ratings calculated?

About This Business

This company offers mattresses, box
springs, bed frames, headboards and related bedding furniture, bedding
accessories (e.g., pillows, sheets, mattress protectors), hot tubs, swim spas,
and massage chairs.

Products and Services

Brands Sold:

  • Simmons Beautyrest
  • Serta
  • Sleepy's
  • Tulo
  • Hampton and Rhodes
  • Purple
  • Chattam & Wells
  • Dream Bed Lux
  • Snuggle Home
  • Eclipse
  • Purple
  • My First
  • Rize
  • Donco
  • Little Monkeys
  • Intellibed
  • 12 Park
  • Bridle
  • Pet Fusion
  • Imperial
  • Legare
  • Leggett & Platt
  • Mantua
  • Delta Children
  • Home Elegance
  • Lux Living
  • Brookside
  • Linenspa
  • Lucid
  • Malouf
  • Pacific Coast
  • Protect A Bed
  • BlanQuil
  • Pure Care
  • Skyline Furniture

Years in Business: 39

Business Details

Local BBB:
BBB Serving Southeast Florida & the Caribbean
BBB File Opened:
5/23/2007
Business Started:
7/4/1986
Business Incorporated:
11/7/2002
Type of Entity:
Corporation
Alternate Names:
Mattress Barn, Inc.
The Mattress Firm
Bedding Experts
Discount Mattress Barn
Mattress Barn
Business Management:
Mr. Ken Murphy, CEO
Mr. Chris Brown, Vice President of Customer Service

Additional Contact Information

Principal Contacts
Mr. Ken Murphy, CEO
Customer Contacts
Mr. Ken Murphy, CEO
Mr. Chris Brown, Vice President of Customer Service
Fax numbers
Primary Fax: (866) 308-4089
Other Fax: (772) 567-7549
Other Fax: (713) 651-2093
Other Fax: (772) 692-7930
Other Fax: (713) 926-4017
Additional Phone Numbers
Other Phone: (561) 863-2893
Other Phone: (772) 567-7333
Other Phone: (772) 692-7997
Other Phone: (888) 947-2276
Other Phone: (850) 306-1750
Other Phone: (863) 420-8428
Other Phone: (863) 419-4226
Other Phone: (386) 255-8559
Other Phone: (239) 515-2438
Other Phone: (352) 483-8350
Other Phone: (904) 261-9238
Other Phone: (352) 341-2198
Other Phone: (863) 678-2169
Other Phone: (561) 963-6566
Other Phone: (305) 743-2926
Other Phone: (954) 443-8220
Other Phone: (954) 430-2913
Other Phone: (305) 957-5023
Other Phone: (305) 947-4505
Other Phone: (305) 892-0003
Other Phone: (561) 627-9333
Other Phone: (786) 249-3660
Other Phone: (954) 450-8599
Other Phone: (954) 430-0995
Other Phone: (954) 438-1888
Other Phone: (954) 786-9100
Other Phone: (954) 975-2085
Other Phone: (954) 943-2611
Other Phone: (772) 873-5863
Other Phone: (772) 621-7117
Other Phone: (772) 345-2437
Other Phone: (561) 784-8997
Other Phone: (561) 753-8688
Other Phone: (772) 228-9696
Other Phone: (305) 663-2103
Other Phone: (772) 692-9662
Other Phone: (772) 692-0510
Other Phone: (772) 221-0776
Other Phone: (772) 287-4571
Other Phone: (954) 846-1991
Other Phone: (954) 838-9180
Other Phone: (772) 778-7870
Other Phone: (772) 299-3802
Other Phone: (772) 778-2008
Other Phone: (561) 615-0995
Other Phone: (561) 697-3374
Other Phone: (561) 630-9267
Other Phone: (713) 343-3582
Other Phone: (713) 655-4017
Other Phone: (713) 655-2934
Other Phone: (866) 942-3555
Other Phone: (305) 932-4212
Other Phone: (954) 360-9663
Additional Websites
Website 1

Additional Information

Refund and Exchange Policy

All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.

1.  Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details.  The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'

2.  Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX.  Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time.  We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.

3.  120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'

Business Categories
Mattresses, Furniture Stores

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