Complaints
This profile includes complaints for Snap Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spoken with them before when to let them know that I did not do this, my information was stolen and I made my bank aware of that and I also made them aware of that. I have since then closed that account due to fraudulent activities with my SSN and I have a fraud alert on my SSN. This is not my debt and needs to be removed.
Business Response
Date: 12/21/2023
****************** has refused to communicate with this office. Our client, the current and original creditor is ****************. Attached are the contracts signed by **** as well as the other documents supporting the debt he owes. To resolve the debt, *************** call our office at ************.Customer Answer
Date: 12/21/2023
Complaint: 21039516
I am rejecting this response because:
I have spoken with them before when to let them know that I did not do this, my information was stolen and I made my bank aware of that and I also made them aware of that. I have since then closed that account due to fraudulent activities with my SSN and I have a fraud alert on my SSN. This is not my debt and needs to be removed.
Sincerely,
***********************Business Response
Date: 12/21/2023
This response is rejected. ****************** has - until now - refused to communicate with our office. The claimant applied for a *** loan as evidenced in the documents provided. He received the *** funding twice, but failed to return the funds or otherwise pay them back. ****************** is welcome to provide our office with any documentation he has to support his position. That can me e-mailed to ******************************** Absent any documentation, the debt appears to be valid, due & owing.Customer Answer
Date: 12/21/2023
I reject this message,
the paperwork provided is not proof of me applying for anything if my information was stolen, the only thing this proves is that someone did this fraudulent under my name and I am being accused of owning something that I did not do. This is not the only thing that I am dealing with pertaining to someone using my information and I am currently dealing with other things to get all of this mess cleared up. I am telling you that this was not me and I should me be accountable for someone doing fraudulent things under my name.
Customer Answer
Date: 12/21/2023
And not only was this fraudulent, you mean to tell me that this company made a mistake and sent out an extra loan worth ****** to this person and now want me to be responsible for it? This is not okInitial Complaint
Date:12/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:So you are saying this here isn't saying my social security number. To me thats saying part of it.
Sincerely,
**** ******Business Response
Date: 12/07/2023
Hi **** - your former employer ************** ********* ****** filed a claim with our office. You owe them $4,338.85 for use of the company credit credit. They gave you the money to pay the credit card bill, but instead you kept the money for yourself. Call our office at 888-399-7627 to resolve and discuss your options.Business Response
Date: 12/08/2023
We are rejecting your response as it is false. Our office reviewed the SMS Logs and your SSN was not "given out - neither in full, nor in part. Refusal to pay the debt you owe may result in the claim negatively impacting your credit score for up to 7 years, as permitted by law. We consider this frivolous complaint resolved as it has been investigated and found Mr. Duggan's allegation to be patently false. Should you become ready to pay the debt you owe, please contact our office.Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I uploaded all correspondence to your email it's 11 pages @ **********************
I tried and wanted to upload on your BBB website but the file was too large. Thank you for taking the time to assist me in this matter. I can be reached at any time at the number listed below. I am not requesting a settlement because a settlement is not due. This is fraudulent and I just want them to do the right thing by admitting that ******** ******** *** has no affiliation or association with " **** ******* ******* **** dba ***** ******** I need this in writing as well. Looking forward to hearing from you soon.
client, clearly displays fraud. My business was in Temple GA, I don't owe **** **** ******** or its client a dime and please stop making false claims against ******** ******** *** in Temple GA. This company **** **** ******** seems to have a habit of making false claims against individuals. I need this situation resolved and for **** **** ******** to do what is right by making sure this issue is corrected immediately and all collection activities must cease and desist, because all their information is Fraudulently, inaccurate and invalid.
Sincerely,
****** *******
************Business Response
Date: 12/01/2023
If the claimant is not the owner/operator for ******** ******** *** - then she may disregard this matter. Snap will invetigate the file further and discontinue contact in the interim.Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started being contaced by Snap Recovery regard a outstanding debt from Appliance repair company called . I have never used a appliance repair company so this debt is false. i have blocked calls from them and now im gettign texts. i need to be removed from a list and the company needs to review there specifics on who they are trying to contact and get the correct parties.Business Response
Date: 09/25/2023
We spoke with Mr. ****** on 09/20/23. He advised that he is not responsible for this claim as he was a tenant in the apartment our client serviced. He referred us to the property management company which we are following up with.Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18809024
I am rejecting this response because:Snap Debt Recovery's response is false and have been reported to the **** the ***** the State ************************** for further action.
Is Snap in ANY way connected to ****, another collection firm?6) Did **** include my SON, *******, my son, in this attempt to collect? Has he been receiving notices as well? 7) Should you be asked by the State Bar of California for information regarding this matter, you'll share whatever you can and will assist in any way possible.I spoke with their General ******** Mr. ********************** and he explained that "I had the right to report the company to the *** and the BBB. Now that they have refused to respond in ANY way, I'm reporting this to The Better Business Bureau AND the Federal Trade Commision, including all other available actions I may take.
Sincerely,
*****************************Business Response
Date: 01/31/2023
Attached is our formal reply, with supporting documentation to this frivolous complaint. Our file is closed and will remain so.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.