Complaints

This profile includes complaints for Bates Exterminating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bates Exterminating

  11862 SE US Highway 301 Belleview, FL 34420-4424

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  Bates Exterminating

  PO Box 3277 Belleview, FL 34421-3277

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2023 I contacted Bates Exterminating about an urgent ant problem in my home. The receptionist said shed have my technician call me.10/30/2023 (early in the day)Since I never received a call back, I called and spoke to the representative again. She stated that my technician had been contacted. She said shed have him contact me right away. I stated that I was unsure that I wanted my technician to do the work since he hadnt yet contacted me. I also mentioned that my technician looked very sketchy when he last serviced outside my home.10/31/2023 (late in the day)Since I still had not received contact from my technician, I called and spoke to the representative again. I told her that Id like to cancel my service contract with **********************, since I was not receiving requested services. I told her that I was very upset with their customer service. She said I couldnt cancel my services, since I was paid up through 04/24/2024. Then I said that all I want is to have the interior of my home sprayed for ants. I stated to just forget what I said about the technician and make arrangements to spray my home. The receptionist said they wouldnt service my home until I spoke with Mr. ********************** about my grievances. I said Id be happy to to speak with him and asked if I could talk to him right then. She said that hed have to contact me. I asked if he would contact me that day, or soon, and she didnt answer.12/13/2023 I still have not received a call back from Mr. **********************. Ive been waiting 47 days! I think this is very unprofessional. I would like to cancel my contract and received reimbursement of the cost of my payment for my contact from 10/26 through the time this complaint is remedied. Apologies from the angry receptionist and Mr. ********************** would also be appreciated.

  Business Response

  Date: 12/18/2023

  December 14, 2023
  I am very sorry that we did not ************ enough to your request for service.
  Our service technician ***** called ****************** and serviced the home today. He met with ****************** and treated for the ant problem. There are no more ants.
  We have been servicing *********************** home since April 1,2021 without one complaint and will continue to treat their home for lawn and pest controls services.

   

  Sincerely -

  ************** Bates, President