Complaints

This profile includes complaints for Atlantic & Pacific Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atlantic & Pacific Companies has 64 locations, listed below.

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  Atlantic & Pacific Companies

  6600 N Military Trail Suite N307 Boca Raton, FL 33496

  
• 

  Atlantic & Pacific Co

  3399 Peachtree Rd NE STE 215 Atlanta, GA 30326-1120

• 

  Palms of Boca Del Mar

  5515 Pacific Blvd Boca Raton, FL 33433

• 

  The Atlantic Doral

  10500 NW 74th St Medley, FL 33178-2400

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  St. Andrews at Weston

  100 Bonaventure Blvd Weston, FL 33326-1445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an active-duty member of the Coast Guard and was given the opportunity to move onto a naval base which better served my family. My initial move out date as per the year lease was 17 May, 2022. ***** walk sent a lease renewal offer, on March 15th, detailing how much it would cost to resign a year lease and how much it would cost to pay month-to-month. I sent an email to the office declaring intent to move out on April 9th. Ocean Walk replied on April 12th stating the 60 day required notice was not met. I replied on the same day explaining that Ocean Walk did not meet ******** requirement of landlords providing tenants with a written notice 15 days prior to the notification period that shall list all fees, penalties, and other charges applicable. On April 28th a notice to vacate form was received via email. I forwarded it to my work email to print, sign, and return to the office the next day. On May 4 I requested to extend the move out date to 10 June. The month-to-month lease price was paid for the periods of May 18 through May 31 and June 1 through June 10. The lease states that the month-to-month notice requirement is 15 days. A move out statement was received on June 16th and included insufficient notification fees. On June 21 a balance reminder was sent stating the account will be sent to their collections agency if not paid within 30 days of the move out date (June 10th). On June 30th a Naval Legal Officer physically sent Ocean Walk a letter objecting to several charges listed on the moveout statement. Ocean Walk did not respond. On July 15 I sent and email to *************************** the company Ocean Walk hired for collection of the account. The email detailed why the charges were unlawful and incorrect. The draft copy of the letter of objection was included. The issue still went unresolved. The unresolved issued has now impacted my credit score and Ocean Walk has not attempted to work with to rectify the matter.

  

  Business Response

  Date: 01/06/2023

  In response to the complaint, the lease requires a 60-day notice to vacate to leave at the end of the lease. The notice to vacate was signed by all parties and brought to the leasing office on 5/2/2022. The lease expired on 5/17/2022 which is short of the required 60-day notice requirement.A move-out acknowledgment was posted on the door explaining the notice was short and the amount of the insufficient fee that will be applied to the final move-out statement. Then the move-out date was extended to 6/10/2022, at this time the notice requirement was still short of the 60 days, so the insufficient notice fee applies per the lease agreement signed by all parties. At this time all charges on the move-out statement are accurate and we consider this matter resolved. Sincerely, **********.
  
  Kindly,  
  
  ***********************************| Property Manager 
  ********************* | 3900 **************** | Key West, **, 33040 
  t: ************* | f: ************* | Website | Email 
  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 18560256
  
  I am rejecting this response because:

  My wife and I paid the month to month lease price from 5/17 until 6/10. The lease only requires 14 day notice when paying month to month. Our notice was received by their office on 5/2. That well exceeds the notice requirement.
  
  Sincerely,
  
  Jekeydon ********

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 12/18/21, leasing manager *******************, was made aware of the damage that was left to our apartment by a renovation crew where our entire apartment was covered in marble dust and grout by the renovation crew. The renovation supervisor admitted that he did not do a final walk-thru to check for cleanliness or accuracy of work. ************ was made aware and after a face to face discussion he stated he would notate on our account that the apartment would be professionally cleaned at no extra expense to my wife and I. ************, was then replaced with manager ***********************, who has been made aware of this issue by forwarding the email correspondence between ************ and myself but now he is stating he will not honor the agreement. Also, since ************** has become the manager, fees for Professional Carpet Cleaning at the expense of the tenants upon exit have been assessed even though this was not stated or agreed upon in our original lease. And ************** has refused to provide proof of this fee being included in our lease, which we have been unable to find any language stating it. ************** has been provided with the email correspondence that has taken place with ************ before his leaving, along with photos to show the mess left by the crew. These photos clearly show what was left by the crew after a subpar cleaning was done. ************ provided a general cleaning that took care of the visible damage but agreed to issue a professional deep cleaning of the apartment once the apartment was vacated, again at no expense to us. Instead of acknowledging the problem, ************** simply responded with After review I was not able to determine any negligence regarding your flooring. We have now been assessed a carpet cleaning fee along with an apartment cleaning fee, again which was not agreed upon in our lease, totaling $200. I have the email correspondence between myself and ************ that I shared with ************** and am providing below.

  

  Business Response

  Date: 10/31/2022

  Thank you for bringing this to our attention.We reached out to the community manager directly to resolve this matter in a timely manner. Thank you! 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18323628
  
  I am rejecting this response because:

  I have not received a clear response to whether these charges would be removed from our account. Our security deposit has since been taken to be applied to these charges and we would like it returned to us. Also, the attached documents shows that when notice was given of our intent to leave the apartment, the manager didnt provide the move our requirement documentation referring to the cleaning charges that was only given just before we left. Please see the bottom of the doc where he was required to check if hed given us this information. 

  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 11/07/2022

  Our initial response was to simply notify you that we reached out to our community manager to address this issue. Our intention was not to extend an offer our come to an agreement. ******************* is no longer the active community manager for this property so the current manager will need to investigate further. Thak you for your patience and understanding

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18323628
  
  I am rejecting this response because:

  An action on my part is required by the BBB in response to this latest message from Atlantic Pacific. I understand that ******************* no longer works for the company as I was aware of this before we vacated the property but I am still waiting on a resolution to this problem and I hope the previously uploaded document, the intent to vacate notification signed by management, shows the lack of proper account recording and effort to make tenants aware of new or old processes on the part of the management even further.

  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 11/12/2022

  Thank you for your patience. The community manager confirmed that they will waive the carpet cleaning fee and contact the collections agency to remedy the issue. Please reach out to the community for additional questions, as the manager has all of the details concerning this matter. 

   

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to request that management send us an email confirmation of the resolution to the collection case that has been opened so that we have proof on our end of that case being closed and we are not held liable any longer. 
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I moved in my apartment complex refuses to repair or fix the ventilation system in my building. Neighbors are allowed to smoke cigarettes and marijuana in their apartments however the smoke is coming into my unit.This weekend my 6 year old son turned off the ventilation fan in the master bathroom and bunch of marijuana smoke entered my unit making my child nauseous and unable to breath. I had to take him to the emergency room.This is a health code violation and now an injury to my family.

  

  Business Response

  Date: 10/31/2022

  Thank you for bringing this to our attention. We reached out to the community manager directly to resolve this matter in a timely manner. Thank you! 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18311922
  
  I am rejecting this response because:
  
  The business has been aware of my issue since April 2022; action is required not more delays.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/07/2022

  Thank you for your patience and understanding. After further investigation, the community manager confirmed that you went to the Better Business Bureau website to file a complaint and demand repairs and a refund but never communicated with the onsite team. We have previously confirmed the ventilation system in the apartment is functioning as designed. We are not a smoke free community, have no evidence of any of the issues stated by the claimant nor have we had complaints from anyone else in his building.Furthermore, claimant has demanded a reduction in rent and reimbursement for electric service for his claims. Absent any proof of a faulty ventilation system, we are unable to meet his demands. Claimant has a current lease contract with the Atlantic Palms at Tradition, and he is welcome to discuss remedies with Atlantic Palms at Tradition management as outlined in the lease contract.

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18311922
  
  I am rejecting this response because:
  
  First, you deny that there was even a problem. I have communication from the Property Manager ******** that a problem exists then yet you call me a liar. If you want me to seek out an injury lawyer I will do so. I have asked repeatedly for repair, reduced rent for the fan I have to continually run, or a new apartment unit. 
  

  I had to rush my 6-year old son to the ** because of nausea and shortness of breath because of the marijuana smoke from my neighbor. 
  

  Your continual denial of a problem or evidence is only going to force me to seek legal counsel and **** I have communication that you understand there is a smoke problem! Why lie? I have pics and recordings of our conversations!

  I am within my legal right to withhold rent (under ** law) until repairs are made but I have continually sought a professional solution. 
  

  I want a real solution not denial and subterfuge.

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The local office at Vintage apt on Cutten should have sent $100.00 at least 30 days after I moved in. It is now October 19, 2022. I do not believe this office is making sure the amount of $100.00 is being sent. The person handling the billing was EXTREMELY DISRESPECTFUL and pretended he didn't know what I was talking about and continued to suggest what I was explaining was incorrect and never apologized after the manager explained what happened. He is very immature and will force this office to be known as dishonest.

  

  Business Response

  Date: 10/31/2022

  Thank you for bringing this to our attention. We reached out to the community manager directly to resolve this matter. 

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18249520
  
  I am rejecting this response because:  ************* manager of this property told the billing person that the $100.00 would come from corporate.  I request again, now the billing person (Moreo) is saying that the check was cut.

  I find this property and staff untrustworthy since the business that received the compliant is referring back to the community manager.  Do you see how these people play games!!!!!
  
  Sincerely,
  
  ***********

  

  Business Response

  Date: 11/12/2022

  Thank you. A credit of $165 was applied to December rent. Moving forward, please reach out to the community manager, as she has all of your account details and ledger.

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

    I also will print a copy and keep.  When December 2022 comes up and there is not a credit I have proof from the corporate office. 

  V/r,
  ***********

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC units keeps failing and maintenance team fails to fix the issue. I keep filing service request every two weeks and SLA and resolution is not meeting the standard. One my occurrences happened to be on Sunday and I called the emergency line to get someone ASAP to fix it. I have two toddlers 5 years old and 2 years old. The emergency line declined my request because the temperature was 76 degree. When I called I was transferred to another line at that time the temperature was 80 degrees. When I got the chance to talk to someone, they said that they can't send anyone after hours and it has to be during business hours. I can't believe this level service and their AC unit is completely a disaster. One day I had to call ********************************************************** the apartment. I don't know what to do. None of my request are getting anywhere and I am stuck with the lease. I have so many broken and poor maintained items in the apartment and no help from maintenance team or leasing office.

  

  Business Response

  Date: 10/06/2022

  After communicating with the Property Manager, we confirmed that the staff reached out to you directly regarding this matter this morning. Everything has been resolved and the ** unit was completely repaired. Please let us know if you have any other questions or concerns. We value our resident feedback and thank you for your patience and understanding.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mail box has been broken for months now. Maintenance has refused or has been unable to fix the issue. I could have bills in my mail box occurring fee and charges.Ive been billed $5 for parking each month but was informed that is actually for something else and they havent been able to fix the bill that gets sent out. I am unable to park at my own residence even though I pay for parking

  

  Business Response

  Date: 09/29/2022

  Thank you for bringing this to our attention. We have notified the Director who manages the Atlantic Grand Oaks. Our goal is to resolve this matter in a timely manner. Thank you!

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Stay at **************** Apt in ******* **. I want the money back that this company has stole from me. Not only me but everyone that use to stay in my complex, they all got evicted.I was told charges would be removed from my account, they never were. I was forced to pay because they were threatening me with eviction. The manager ************************************************************************************************ said she can't pay me back, and that I should be understanding that people say things and don't do or may forget.Everyone has lied or changed the story, but the last lie the manager came up with is that I should've brought in a money order to renew my lease.I asked kya MULTIPLE times on the phone before the meeting, while in the office, plus the Assistant Manager (latin lady) knew I planned on paying online. It wasn't a problem until the 25th of the month! Then the manager told me it was my responsibility to know to bring one. I dont work in a leasing office, that's why I asked what I needed to bring.It's not my fault the staff is undertrained and provides false information. I don't understand how you want sympathy from me, but won't give me my money back knowing someone didnt do their job.I have emails, I wrote complaints, called, came up there, constantly told to wait, just to be fined and Gaslighted. Yal have cameras in the office too. So, I need to speak with someone that can reimburse my stolen money.I've been calling this number I received once I filed a complaint on Atlantic pacifics website. ********** Noone answers. I left a voice mail. No call back.

  

  Business Response

  Date: 09/29/2022

  Thank you for bringing this to our attention. We have contacted the Director who manages this property and provided your contact information. Our goal is to resolve this issue in a timely manner. Thank you.