Complaints

This profile includes complaints for Atlantic & Pacific Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Atlantic & Pacific Companies

  6600 N Military Trail Suite N307 Boca Raton, FL 33496

  
• 

  Preserve at Mountain Island Lake

  10410 Cooks Way Dr Charlotte, NC 28216-7683

• 

  The Barrington Club

  10700 West Sample Rd. Coral Springs, FL 33065

• 

  Ocean Walk

  3900 S Roosevelt Blvd Key West Nas, FL 33040-5204

• 

  7th Avenue II

  6145 NW 7th Ave Miami, FL 33127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am spending an inordinate amount time playing a back and forth game with the leasing ****** of *** Atlantic at Mansfield, requesting rental verification documents be completed and returned to me, so that the county can verify residence and assist with rent payment. Instead of completing the documents and returning them to me, I spend 2-3 days each month that this assistance has been in effect, discussing matters of personal feeling and emotion that the ****** staff are experiencing. *** latest e-mail I received from the ****** stated in part:"...Once we receive a payment form you and the payment for **** I may consider at that time signing the form. Thank You".This is a time sensitive matter, the county has requested rental verification documents, I have sent the documents, and I am waiting on someone's feelings to adjust into whether or not they want to sign the documents and thereby receive the rent payment.As of today, I have requested to ****** to either complete the rental verification form for **** that has been emailed to them, or state in writing that they are refusing the **** rental payment from Tarrant county.Thank you.

  

  Business Response

  Date: 06/16/2023

  Hello *********,
  
  Per our conversation when the form was completed for the collection of May rent you agreed to cover the portion the County did not pay.You also agreed to make payments towards the total past due balance. We have not received any payment from you nor have we received a payment from the County for **** rent. Completing the form does not allow ** to follow collection efforts for the past due monies on the account the County has not agreed to cover. We would love to work with you to bring your account current,please stop by the office to discuss.
  
  
  
  ********* MANAGER | PROPERTY MANAGER
  THE ATLANTIC *********
  ******************************************************************
  ************ | ************************************* 

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20139711
  
  I am rejecting this response because:
  The "uncovered portion" you are referring to is as follows:

  Trash $22 dollars
  Internet $50 dollars
  Insurance $14 dollars
  And late fees that you continue to assess.
  
  I understand why you worded it that way, but the fact is the county has paid full rent as well as the utilities.
  

  To recap:

  1. On **** 8th, the county advised ***************************** that they have mailed out May's rent payment.
  2. Not only have you received the payment, you have posted it to the general ******, and lied in this statement. All documentation is attached.
  3. You sent me an email stating you would contact me once you received the payment. I have not heard from you, although you arrive at work and park your vehicle across the street among residents, and shuffle into the office in mid morning with food. I do not understand why you do not respond to my emails. So, the only conclusion I'm left to arrive at is that you are intentionally avoiding the matter.
  4. I explained that I would be prepared to resume July charges, and begin satisfying trash/internet/insurance and addressing your exorbitant late fees in July. Which I will, in July. It is **** 16th.
  5. I have asked you for a corporate contact five times. 
  
  Either you are completing the residency verification form so that the county can process the **** payment, or you are refusing to complete the residency form on behalf of Atlantic Pacific, and rejecting the county payment. It is not hard.

  Complete the form, or state in writing that you are not completing the form, so that I may take appropriate action.

  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 06/28/2023

  Dear ********,
  
  You have been in communication with the regional manager,***************************, and he has personally processed the refund.

  Sincerely,

  **********************

  Charter Point Manager

  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20139711
  
  I am rejecting this response because the wrong tenant and wrong property management company is listed. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was set to move in to my apartment on Friday June 2nd. They pushed back my move in date so they could have someone clean and paint. When I walked in there was a maintenance man inside trying to repair the washing machine which they did not inform me was broken before moving in. The place had gnats all over the kitchen cabinets so much so that I could not even open the door. I went to use the garbage disposal to make sure it worked. When I turned it on there was a loud crunching sound. I opened the doors underneath to look and the pipes were leaking. The place had not been cleaned, there was bugs all over the window seals and one stuck between the seal and the window. The toilet would not flush and the stopper to the sink would not go up for water to drain. I put in an emergency order to have to have the toilet fixed and gave permission to enter my apartment when I was not there. While I was at my daughter dress rehearsal, the apartment called me saying they could not get in to fix the toilet. When I first arrived before I ever opened the door there was already a maintenance worker inside who obviously had a key.

  

  Business Response

  Date: 06/09/2023

  Dear *****,
  
  I'm sorry to hear that your apartment has not been cleaned properly and that there are outstanding repairs that need to be done. Rest assured that we take these matters seriously and we are doing everything we can to resolve them as soon as possible.
  
  I understand that it can be frustrating to deal with these issues, but please know that we are committed to ensuring that our residents are comfortable and happy in their homes. We will work quickly to address the cleaning and repair needs in your apartment,and we appreciate your patience as we work to make things right.
  
  Please don't hesitate to reach out to ** if you have any further concerns or questions. We value your feedback and we are always here to help.
  
  Best regards,
  
  
  ************************* | Property Manager
  ATLANTIC STATION
  *****************************************************************************
  ************ | ********************************************************* 

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fulfilled my lease and cleaned my apartment out. I then received a bill for charges for repainting the apartment. The apartment was left in very good condition besides a small scuff or two and they are trying to charge me for normal wear and tear which I am entitled to as a tenant. It is illegal to charge for wear and tear in the ****************.

  

  Business Response

  Date: 06/07/2023

  Greetings ********,

   

  Thank you for bringing this to our attention. In order to ensure that this is properly addressed, please provide us with the name of the community you resided at so that we can review your information.

   

  Thank you,

   

  ***********************

  Regional Marketing Manager

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 

  the complex i resided at is **********************. I have video proof of how I left my apartment. And per ************* common law a landlord may not charge for normal wear and tear. Also I have requested proof of damage and reciepts for repairs done and they are yet to send any proof of anything to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/18/2023

  Dear ********,

  
  You have been in communication with the regional manager, ***************************, and he has personally processed the refund.

  Sincerely,

  ***************************

  Charter Point Manager

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/2023 I submitted an application to The Atlantic ******************** Apartments for a 1 bedroom apartment for my sister ***************************. I acted as the guarantor for the apartment. I paid $215.00 ($150.00 as a Good Faith ******* and $65 as an application fee). *************************** also paid a $65.00 application fee. On 2/3/2023, I was advised by the assistant property manager, *****, that ***** was denied as an applicant because she did not have a credit record. ***** is disabled and receives her monthly SSI payment on her government Direct Express Debit Card. I was told by ***** that I would receive my $150 Good Faith ******* refunded. I called the office of Atlantic ****** Station the next week and talked to ****** about my refund. She said it would take 30 days to process my refund and I would receive a check in the mail. On 3/10/2023, I called again and spoke to ****** about my refund. I had not received it. She said she would have ***** or the property manager call me back. No one called me. I called again on 3/23/2023 and spoke with *******. She assured me someone would call me back about my refund. I did not receive a call. I emailed Atlantic/Pacific Companies on 4.10/2023 requesting their assistance in getting my refund. I did not get a response. Request your assistance in getting my $150 deposit back. Thank you for your assistance.

  

  Business Response

  Date: 05/09/2023

  Dear ******,

  
  We would like to thank you for considering The Atlantic ******************** your home.  We are sorry to hear that you werent able to meet our criteria.
  Your refund was sent out and return to **, as the address was incorrect.  We will be sending you a new check are overnight it so that you can obtain the refund asap.
  Thank you.
  
  
  *************************
  Property Manager
  
  THE ATLANTIC ********************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been calling the office sine January for my AC unit to be fixed. The maintenance has been here several times and nothing has been fixed. During the cold storm I had no heat, and now during the hot temperatures outside I have no cold air. I am pregnant not only does this affect the health of myself but also my unborn child. *** decided that Im going to take matters into my own had and file for a law suit with this company , unless they can issue a deduction on my monthly rent for not meeting the necessary requirements.

  

  Business Response

  Date: 04/26/2023

   I apologize that you have been having some maintenance issues here at The ***********************. Its always our priority to get these types of service requests taken care of as soon as possible. I see that you first reported that your heater was not working, and you called in a service request January 30,2023. The maintenance team was able to enter your apartment and replaced a fuse link to get your heater up and running the same day. As of today, Monday April 24,2023, we have not received any additional request regarding your heater. 
  Reviewing our records, we did receive a work order request for your air conditioner on March 27, 2023, stating your air conditioner was not working. The maintenance team attempted to enter your unit to repair your air conditioner that day but could not enter due to 2 unauthorized pets being loose in your apartment. We notified you immediately and could not gain access to your unit to correct the issue until April 5, 2023, where the team replaced electrical wire and then charged your unit. We received a second call about the air conditioner not working again on April 14, 2023, and maintenance went back to check your system to find out that the system was not holding a charge in which they added freon to the unit. You did call us a third time on April 19, 2023, to say that your air conditioner was not working once again.  Because the team had troubleshot the system for the third time, they proceeded to perform a test on the line where they found that the system had a leak, and it would need to be replaced. Once the replacement was deemed necessary the team provided you with a portable a/c unit and placed an order for the replacement the morning of April 20, 2023. We know that sometimes we experience supply issues, so we attempted to seal the unit today Monday, April 24, 2023, to offer another temporary fix until the replacement comes in, but once again you denied access to our maintenance technician. I gave you a call and left you a message then an email was sent. We anticipate having the replacement delivered by Wednesday April 26, 2023.
  I apologize it has taken a while to troubleshoot and determine what was wrong with your air conditioner. Sometimes there is a process of elimination. It is never our goal for you to be without your heat or air and we will do everything we can to correct any issues. Once the replacement is in, we will schedule a time to come in and replace the unit and remove the portable air conditioner.Thank you for understanding that at this time we will not be able to refund you for your air conditioner or heater needing service.
  
  Thank you for your time,
  
  ***************************
  The ***********************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im emailing you in regards to an on going issue regarding ********** Apartment Key West, ** *****. Im a tenant in unit ******W. About three weeks ago me and my partner noticed we were experiencing high mold toxicity and allergy symptoms. I had a family member over with Lyme disease and environmental toxin allergy and she had seizures on site and had to be given an Epi-pen. The apartment complex ordered a mold inspection two weeks ago and still have not received the results and property refuses to disclose the results with us as we continue to complain and feel deathly ill and have low quality of life in the apartment. I have ask for them to ***** us a lease break and our full deposit back and they have yet to address that request or give us further assistance on this matter. Please help ** and investigate them. *********************, **********************************************************. Please contact me at ************

  

  Business Response

  Date: 03/28/2023

  In response to the complaint, the apartment was inspected by our Environmental Specialist immediately after stopping by the office to notify us. The unit did not display visible signs of moisture, upon further investigation you all were wanting to be released from the lease for environmental health concerns and other reasons. At this time, we met and have found a reasonable resolution for both parties involved and consider this matter resolved.

   

  Sincerely,

  **********

  ***********************************| Property Manager 
  ********************* | ******************************************;| Key West, **, 33040 
  t: ************* | f: ************** | Website | Email 
  
  
  
  

  
  

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will like to drop my complaint, due to the Ocean Walk Apartments Management releasing us from lease liability for the mold complaint. 

  
  

  Thank you,

  -*******************************

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently vacated our apartment on 5 days notice from *********** in ********** **. We have been penalized and fined for not giving 60 days notice of intent to move out. Our reasons for moving are entirely due to *********** management's refusal to uphold landlord duties involving multiple unleashed dog attacks on my wife and one of our dogs, resulting in bodily injury for which I provided *********** management four written notices and never got a single acknowledgement until 8 months later, and even then they showed no concern nor gave any apologies. We also had horribly disruptive upstairs neighbors including a child who jumped and banged and stomped all hours of the day and night, for which we filed close to a dozen complaints as well as provided a flash drive full of video and audio of what our apartment sounded like to management.We decided to move because of HC failure to remedy ANY of these situations within a reasonable time frame; most were actually totally ignored altogether. Our contract allows for termination of lease by tenants in the event that management fails to remedy a complaint within a reasonable time frame. Management's failure to mitigate future losses by never acknowledging any of our communications about the dog attacks NOR giving notice to all tenants about leash law enforcement constituted multiple breaches of contract. In addition, their inability to resolve, or make any attempt whatsoever to address our complaints about the upstairs neighbors, ultimately led us to move away on 5 days notice.We begged and pleaded for them to just let us leave in peace. I made it abundantly clear we do not want any damages, we don't want anything except to leave in peace and not be charged $1655 as a fine for leaving without 60 days notice. Seeing as our only reason for leaving is HC management's breach of landlord duties and refusal to remedy a dozen valid complaints, we should not be charged a penalty. I want a refund and an apology.

  

  Business Response

  Date: 02/20/2023

  Hi ****************,

  Thank you for sharing your feedback with us.  I'm very sorry to hear that we have not lived up to your expectations.  We work hard to provide our residents with the best living experience possible and I regret that we missed the **** for you.  I apologize for any issues you may have experienced while living here, and I want to apologize for the events that happened during your stay with us.  To address your concern regarding your most recent request, I've attached a detailed letter from our attorneys.

  I understand that you've decided to move on, and I wish you the best in your new home.  I'm grateful that you chose to live at ********************** and hope that we can leave you with a ***************** of us in the future.

   

  Sincerely,

  ***********************

  ********************** Property Manager

   

   

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19412929
  
  I am rejecting this response because:
  

  Your text response contains a generic, disingenuous apology without identifying what you are apologizing for; your attached attorney letter literally states that you unilaterally deny that any of our alleged incidents ever took place. All this despite my constant references to a plethora of audio, video, and email correspondence proof in my possession. So what, exactly, is the nature of your apology? At this point, you have taken so much from us. Peace, sleep, **************, effort, safety, and thousands of dollars that you literally, by contractual definition, are excluded from. So, ***********************, I overwhelmingly reject your response; but for the sake of having learned when justice just won't be served, I don't ever want to hear from, nor deal with you and your company ever again. BBB, please close this case, I'm not going to win this battle.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out 9/11/2022 of ********************* Apartment in ****** **. At that time I was told I would be receiving a little over 500$ of my deposit back. They stated they sent out a check at the end of September 2022. I told them I never received a check to me address to which they stated they would need to track it down with accounting. It has been 4 months since I moved out and they won't give me any information about where my check is or when I will be receiving a replacement. I would like to receive my deposit I am owed

  

  Business Response

  Date: 01/31/2023

   Hello ****,
  
  Thank you for taking my call this week. I wanted to re-assure you that we have done a stop payment and are reissuing you the check now that you were able to verify a good forwarding mailing address. My request for re-issue was done on 01/27/23 when you provided and confirmed the correct mailing address.  I appreciate you talking to me, I am glad we were able to figure out a solution to your inquiry.
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18877910
  
  I am rejecting this response because: I have still not received my deposit check in the mail at the confirmed address still. I'm not sure if we need to change the address to resolve this or where the check is
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2023

  Hello ****************,
  
  Thank you for taking my call today 02/10/23, I am so pleased to hear that you received the check on the evening of 02/09/23.
  I am so glad that we were able to resolve and close your inquiry.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into these apartments November 2021. We realized there was a mold issue and put in a work order February 7, 2022. The maintenance crew came out and painted over the issue. We ended up putting in another work order September 10, 2022 about the same issue. So maintenance came out and removed the baseboards of the area where the mold reside. Maintenance never came back out to replace the baseboard and the mold was still present so I had to put in another work order October 7, 2022 to have that taken care of. So I put another work order October 20, 2022 about the same mold issue and water leak. Maintenance came out and painted over the issue and stated that it was a landscaping issue and someone would come out to fix it. No one from landscaping came out to resolve the issue and the mold reappeared. At this point I am wanting out of my lease because now my daughters have a persistent cough due to the mold issue in their room. So when I went to the leasing office to voice that I wanted out my lease they stated I have to pay 2 months rent to leave. I dont want to pay that because Ive been dealing with this mold issue for a year and the apartment complex only placed a bandage on the situation and they wont allow me out of my lease unless I pay them 2 months rent. I dont want to give them any more or my money. I dont really know what to do about the situation.

  

  Business Response

  Date: 01/20/2023

  Dear Resident,
  We apologize for the experience you have had recently.  We will have maintenance take care of the mildew in your apartment, and we are currently working on getting a vendor out to look at the building to see what we can do to stop the water intrusion from coming into your apartment. Unfortunately, we cannot waive an early termination fee for you at this time.  If you would still like to vacate your apartment, please contact the leasing office for your options.
  
  Sincerely,
  Property Manager
  
  *************************, CAM | Community Manager
  The Atlantic Mountain Island | 10410 ***************| *********, ** 28216
  t: ************** |***********************| ****************************************
  
  

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 165 to start my application process and was told 100 was refundable if I was denied on December 15, 2020. The apartments didnt reach back out to me regarding this matter and Ive been calling since December 17, 2020 in hopes that the apartment would be ready or atleast have an answer as to why it was delayed. After calling for about two weeks with no response from either member of the team, I was RUDELY told today that my application was CANCELED and theres no reason as to why! They didnt provide me with anything regarding this matter and its a lot of racism and lack of human life going on in this office. They harassed my last landlord and made this process much harder. Then cancelled my app because of frustration but its been 20 days. I just got this update today , Jan 5th, 2023 and 10:00 am. Im bewildered on why someone would literally avoid calls and dismiss you because of the state you used to live in (*********) or any of that. I was told I met the criteria to apply and was never technically denied. The manager is very sarcastic and rude and someone needs to know that THIS IS NOT A EOL : equal opportunity of living complex. Its not fair to discriminate or cancel applications with no reason as to why!!!! This matter was not resolved. Thank you

  

  Business Response

  Date: 01/10/2023

  Thank you for allowing me the opportunity to research your application status.  Your application was canceled because your file was incomplete.  The file was missing documents needed to process your application.  The notes on your account indicate frustration from yourself and the landlord in cooperating.  Below you will find a list of documents that were missing.
  

  * Rental Verification- The landlord refused to complete the verification.  This information was passed on to you on 12/13.
  

  * Proof of Income- The letter provided needed to be verified with HR.  We did receive a verification, but the information was contradictory to the letter that was provided.  We requested additional information, and none was received from HR.
  

  * We needed your benefits letter for SSI.  We are unable to accept the screenshots that were sent over.
  

  Thank you for confirming your forwarding address. Out of good customer service I will work to get your refund of the $100 application deposit.   A check will be sent to you from our corporate office.

  Kind Regards,

  *******************