Complaints

This profile includes complaints for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
• 

  ADT Security Services

  814 Arion Pkwy Ste 220 San Antonio, TX 78216-2837

  
• 

  ADT Security Services, Inc.

  8751 Park Central Dr Ste 100 Richmond, VA 23227-1162

  
• 

  ADT Security Services

  18 Clinton Drive Hollis, NH 03049

  
• 

  ADT Security Services, Inc.

  5511 Ekwill St Goleta, CA 93111-2361

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADT withdrew ******* off of my debit card without my approval. I was refunded ******* but will cancel the service because I am scared they will make another unauthorized withdrawal without my consent. Please investigate and punish the thieves and hopefully refund my $481.00. Please note I did not pay the money because It was not due it was stolen by ADT.

  

  Business Response

  Date: 06/26/2025

  When the customers previous account was canceled they were charged $1,319.98 for the monitoring contract,and the remaining $161.76 was for previous balances on the account which included monitoring, installment, and late charges for a total of $1481.74.When the new account was established, ADT applied a credit on the account for the $1,319.98 contract termination charge on 5/20/25. A portion of this credit was applied towards the customers existing balance on the account, which is why they only received a refund of $1009.75. The customer was also provided with a credit of $100 on the account on 6/17 that went towards their existing balance.All charges are correct with no further refunds due back to the customer.
  
  The customers monthly bill consists of $52.61 for the monthly monitoring, $35.60 for the new equipment loan, and $45.20 for the equipment from their previous residence that has to be paid off, for a total of $133.4. All customers are still accountable for any loans from their previous residence when relocating. 

  Customer Answer

  Date: 07/13/2025

  I was never suppose to be charged $1400 in the first place !!! I did not agree to any amount other than $90 being deducted from my account every month which has always been paid on time. I was refunded ******* and requested to discontinue this service for fear of my funds being stolen again. I transferred my service from one home to another in December of 2024 and paid $80 during  that time and another $70 the same day. I was never made aware of any other fees being due at that time. I have all of my confirmation numbers and account information to prove the fees and what I was told would be deducted from my debit card. This company had no authorization to take any money besides what I agreed to on a monthly basis without my consent . I do not trust this company with my card information and do not wish to continue services.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They kept taking out too much money, saying they will credit you. Then they take out double money, because of their mistakes.

  

  Business Response

  Date: 06/24/2025

  We attempted to contact the customer twice by phone and left voicemails. We were not able to send an email as one was not provided or on file, we have not received a returned response.  ADT has reviewed the account and found we are taking $69.99 a month for the alarm service but other funds. ADT is closing this case as we have not been able to reach the customer to assist. No further action will be taken.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had ADT come to evaluate our home 6/3 for a security system to be told it was an ****************** dont use salesmans, ended up going ahead with the install to later find out that evening the technician told us we were getting equipment for free when we said we didnt want it/a nurse discount/everyone gets a ****** nest (after paperwork signed for) meanwhile we were charged for all said equipment and no discount applied & that the only option was a 5 year contract (also false). Immediately began process to cancel the contract as all trust was lost with ADT from us being bamboozled. Have spent the last 2 weeks attempting to get in touch with someone to remove the equipment from the household, process the refund & complete the cancellation. Spend north of 30min every time on hold & being transferred between departments, being told only the local branch can do this but no one can get in touch with the local **************** can be done until they reach out, told things are being escalated & we will get a phone call within ***** hours again with no phone call in that time frame or resolution. How is it that a massive corporate company has no way of getting in direct contact with the local branch to resolve issues and yet the consumers are unable to contact the local branch either? They had no issue sending someone to our house within 12 hours to get the equipment in, but cant get in contact with anyone to remove the equipment and get our money back and move on from this and decrease the risk of anything happening to this equipment sitting in our house that we do not want. We have been on the phone with them for hours on end with zero resolution and nothing but headache. We want the equipment out, the contract cancellation complete and to never have to deal with ADT ever again.

  

  Business Response

  Date: 06/24/2025

  ADT is removing the system 6/25/25.  The customer will be provided with a full refund, once everything has been completed. 

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me currently. The business finally reached out and the equipment was removed on 6/25/25. Awaiting the refund to be processed. 
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started shopping for a Home Security System at the beginning of January 2025. 1 was quoted about ***** by a well known company. I thought that was a bit high for my needs and I continued shopping.I ended up talking to a young man from another country, yet he was knowledgeable and I was advised that the call was recorded.He quoted me in the high $1,600s and as that was lower than the previous company I decided to go with ADT.On January 22, a gentleman named ***** came and went over my needs.Front Door, Back Door, Patio ************** I still had my Previous security system that was fully paid for and I was keeping certain security devices in place with them as it was simply a service ******* this point please let me mention I am widowed at age 62, disabled and live on a fixed income.I trusted *****, ADT and looked forward to the new system.Between the overseas sales person (recorded) and ADT I feel I was tricked or a huge ************* scam was played on me.***** left for 2 hours, came back and installed the system. He advised an electrician would not be available until Friday (2 days later)I never received copy of any contract. He states the difference in price was due to installation charges.When he left I owed $5000. There is a small novel of trouble calls to ADT. I have been scammed. I have tangible evidence of all complaints as I take snapshots (like hours of black screen either no recording) I have 9 calls on record to telephone support as a visit casts $100 plus labor. **************** should have hours of recordings detailing me asks and need for help. My deceased husband worked as an **** for the ***. We required security and never paid 1/5 that much. I have been scammed, hurt, taken advantage of. I want all monies returned and this dysfunctional equipment gone. Please, please help me. Nothing like this has ever happened to me in my lifetime. I have lots of screenshots and proof but too much to sent through this system.

  

  Business Response

  Date: 06/30/2025

  ADT has an appointment scheduled for 7/2 and will follow up when the appointment is completed.

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  a gentleman camo for almost everything, yet he was not allowed by ADT to do electrical work (remove floodlights!!!)

  Except I have to find an Electrician to remove the 2 floodlights, so they may also be returned.  He was able to take the security cameras off himself and they are en route to ADT.

   

  please DO NOT close out until I can hire an Electrician to remove FLOODLIGHTS X 2. Thank You
  
  Sincerely,
  
  ******** ****

  Customer Answer

  Date: 07/02/2025

  Be advised, I will need to hire an electrician to remove each of the floodlights from garage and back of house.  Once I have accomplished this, I will need to return these pieces of equipment to ADT as well.

  I am not sure exactly how to proceed. Advise and Thank You So Very Much!!!

  ******** ****

  ************

  Customer Answer

  Date: 07/03/2025

  Please advise, what about the tee floodlights they did not take as they said it needs to be handled be an electrician.

  please advise!!

  thank you, ******** ****

  ************

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/2025 i had a 0 ***. My system was not working do to the battery. I waited 24 hours for the battery to reset still wasn't working. On 4/17/2025 I was charged $43.89 for a battery. When the battery came still did not work. Called customer service and they wanted me to do remote. I spoke to someone about a Tech coming out and she waved the charges. Credit was applied on 4/22/2025. Tech come on 4/29/2025. My bank account was charged $59.00 on 4/30/2025. I never should have been charged anything my account was already credited. 5/06/2025 another Tech came to my home, and I wasn't home, and I spoke to him through the doorbell and to him the problem was already fixed. I was charged $69.98, and another $59.00 was deducted from my bank account. Since then, I have removed my Bank account from my account, because I did not authorize any one to use my card for these transactions. I was also told by the person that I spoke with about the credit that I was given if the battery was not the issue that they would issue me a refund for the battery. I need my $59.00x2 = $118.00 refunded back to me. I have waited too long for my money to be returned back to me. I also need a credit for the battery that I was charged for and did not need.

  

  Business Response

  Date: 06/18/2025

  We were able to speak with Ms. ****** regarding her concern. We have refunded the requested amount of $118.00 back to her **** card that was charged. We advised her that the funds will be available within seven to ten business days.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for ** years and paid monthly fees for alarm monitoring at my home. I recently discovered that my property was not being monitored for a substantial period due to a signal failure-a failure ADT was unaware of until recently. Despite paying for a service that was not delivered, ADT has refused to issue any refund. I believe this constitutes breach of contract and possibly deceptive business practices. In the past, ADT tested my system and if they failed to get a signal, they contacted me. This happened several years ago when they notified me that my system needed updating and I received an automated phone call stating they tested my system and the signal failed. I contacted them and they arranged to have a technician come out to update and test my system. After completion of the update and test, I asked to be sure, if he fixed the signal issue-he stated he conducted a test and my system was fine and that I should not have any signal issues. I have not received an automated call from ADT since then. It was not until the end of May 2025 and the beginning of June 2025; my back door alarm went off twice. I realized I had not gotten a call from ADT. So, I called them to conduct a test on my system, and they confirmed they had no signal from my system. I contacted ADT and they gave me the run around and refused to refund me anything.

  

  Business Response

  Date: 06/28/2025

  Upon review of the customers account, ********************** spoke to the customer and asked her when she noticed the system was not communicating, and she said it was the last week of May due to the alarm went off twice and ADT did not call. ADT offered the customer to have a technician out to get the system's issue resolved. However, the customer said she does not want a technician out, and she said she canceled the service already. ADT advised the customer that the account was still active. The customer requested for the account to be canceled effective on 6/7/2025, and ADT submitted the cancellation request. ADT offered the customer a total goodwill refund of $303.20, but she rejected the offer. 

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23471833
  
  I am rejecting this response because:

  ADT should have been performing tests on a regular basis to ensure signal coverage. I informed ADT that my equipment is operable and working fine as noted when my back door was breached. I did not need nor did I trust ADTs technician with my equipment since I canceled their service as of June 7, 2025. Speaking of which, even thoughI have requested my service to be canceled multiple times-even to a supervisor, it was not done and I still received a bill. Even after calling about the bill and being told by another agent that I should ignore th bill, my service was not canceled until I spoke to a complaint specialist nor have they refunded the credit I have on my account. 

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 07/07/2025

  Upon review of the customers ********************** found no notes for numerous years where the customer contacted ********************** to report issues with the system. The customer is responsible to test the system on a regular basis. However, ADT is offering the customer a $500.00 refund, out of courtesy.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  

  ADT mistakes the issue, however, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attaching a copy of the problem as it exceeds the character amount.

  

  Business Response

  Date: 06/20/2025

  Mr. ******* and ADT have working with the customer for several months. The incorrect keypad was installed at his home. Weve agreed to swap it out at no cost and sent him a zero-dollar work order to sign so that we can schedule. The most recent copy was this Monday. Hes yet to sign it. Hes engaged the Attorney General as well and weve responded to them as well. ADTs reinformed Mr. ******* today that he needs to sign the work order so we can schedule to come replace the keypad.Weve also informed him the equipment is his and we would not take anything. We will not be providing any other riders, or amendments to the contract. ********** can sign the order weve sent so we can move forward or decline and consider this matter closed. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 2347174

  Hi *** *****
  
  I am rejecting this response because: At this time the ************************ is involved and the documents that Mr ********* has given have discrepancies in the verbage and the part numbers.and you can see the differences. Why do we need to sign a rider. I have been asking this all day.We have been going back and forth because the proposals are not correct. I have provided attachments. So please keep the case open as things develop with the ************************
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/23/2025

  The other is a rider to get *************** keypad We know that he needs the *** system and a secondary keypad that would be considered a conversion but as were just going to do a swap weve simplified the new proposal.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously written about how ADT lied to me about not needing to bring my original equipment with me during our move and continued service with them. They proceeded to charge me both for the old equipment and the new equipment sent to my new house after repeatedly telling me not to do so. Saying, it's a simple transfer of service and that somebody in my old house will likely use the old equipment at my old house (which by the way is the case) and I didn't need to bring it with me. So, they made money off from lying to me about the old equipment and are still making money off from what is technically my property at our old house. Worse yet, I still can't believe this company can do what they do even after lying repeatedly is that I also received a fine from the city of ********* for $750 because we were never told that we needed a permit to have a security system by ADT. They "professionally" installed the equipment in the first place and never thought to mention that we need a permit to have a security system like theirs? When I moved to ********* they absolutely lied about the process of transferring services and it has cost us hundreds of dollars but also never mentioned proper permits needed before installing their product in *********.

  

  Business Response

  Date: 06/27/2025

  :As previously stated, per the contractual Retail Installment Agreement Terms,we have the right to abandon and leave any equipment at that stated address and we do not return to retrieve, dismantle or relocate any equipment. After further review of the account, the service was under a 24-month Burglar Alarm Monitoring Contract, but the customer also opted to finance the equipment installed and was under a 60-month Retail Installment Plan with agreeing to make additional monthly payments towards the equipment installed. Since the customer relocated before the end of term, the customer was advised to relocate the service with the *** system in order to release the customer from the early termination fees from the ********* address. Once a relocation request was submitted, we processed the cancellation of service on the old account due to that service is set for that specific address and a new service must be established for the new address. We do apologize, but we cannot keep the customers old account open due to it is a different address and that account must be cancelled. Since there was a remaining equipment financing loan balance of $960.48 and the account had to be cancelled, per the agreement terms, the remaining balance will automatically charge the stored payment method. We sincerely do apologize, but the financing loan balance for the previous equipment cannot be refunded. We do see the customer was charged the early termination fee balance of $505.27 in error, but the customer has been refunded that amount back on 9/11/2024. The customer did set up the new account of the *** system that was ordered on 06/20/2024 under a new 36-month agreement that ends on 06/19/2027. If the service is cancelled outside of the cancellation period, the customer is still responsible to pay the early termination fees, plus any new equipment financing cost for the new system that is remaining owed. The account reflects an unpaid balance of $296.23, which if the account cancels before the end of term, the customer will also receive a final bill for the early termination fees and the remaining financing loan balance.We cannot collect any fees from new owners living in the ********* home for the equipment left behind due to the customer signed the financing loan agreement to pay for the equipment cost until paid in full.  Again, we do apologize, but the customer is responsible to pay for the financed equipment and the final installment payment charged on 8/24/2024 of $960.48 cannot be refunded, per the agreement terms signed and agreed upon. The *** account is 211 days past due,which there is a current past due balance of $476.59 that includes unpaid monitoring fees and the unpaid equipment financing loan balance. Since the account is set to cancel before the end of term unless the current balance is paid, the customer will also be responsible to pay 75% of the remaining contract term. We do apologize, but cancelling the service without penalty is not warranted due to the new contract term was not fulfilled as the customer signed and agreed upon. As a goodwill courtesy if the customer allows the service to cancel for non-payment, we will issue a discount on the balance of contract only to help the customer out, but waiving the entire balance owed on the account is not warranted. No further action will be taken.
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaving a review on behalf of my senior parents who were taken advantage of by ADT. They came and installed equipment with the most premium package and service they offered which my parents didn't ask for or understood what they were signing up for. The equipment wasn't even fully installed and the alarm system wasn't even property armed with codes and they even installed their own smoke detectors right next to perfectly fine already existing ones on the ceiling . Another unnecessary add-on just to further hike up the price for people that are in early dementia and had no idea what was even happening in the first place. They also installed a smart door bell that doesn't work and a smart lock that doesn't with with NO codes given or explained. and they took my parents other locks off the door and took them, so we cant even put the old locks back!!!!Alarms kept going off and the fire department had to eventually come and rip out the ADT smoke detectors and control panel off the wall. ADT TIL THIS DAY HAS YET TO PRODUCE A CONTRACT VIA PAPER MAIL OR EMAIL. but when i called i was told that my father had signed a 5 year contact ($6,800.00) (****** a month) (which he had no idea what he was doing), and they cannot get out of it now , ADT is now charging them monthly , (Which we are NOT paying) we are Disputing this whole entire service and situation. We may be seeking Legal Action.FIX THIS ADT. AND GET MY PARENTS OUT OF THIS GODFORSAKEN UNWANTED SERVICE CONTRACT!!!!!

  

  Business Response

  Date: 06/26/2025

  ADT needs additional time to review this concern.
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are moving from ** to **. We have been working at this for months. The new house had ADT gear in it so we called and scheduled an appt with them for Saturday, 7 June. They gave us a window from 1-5pm. We left at four a.m. to ensure we were there for them. Drove almost 500 miles. Spent about $150 (one way) on gas. We got there and waited until 5. No show. My wife called and was told a tech would be there in 20 minutes. That didn't happen. We rescheduled for the following Saturday then got up early and drove almost 500 miles back to **, another $150 in gas. The following Saturday (14 June) it is now just my wife there (another 500 miles and $150 for gas, one way) and once again, ADT didnt show up. Then they sent a "replacement" tech who had no idea about the order. He just immediately started trying to sell gear that was specifically referenced in our order as being there. A supervisor was called and when my wife, who was EXHAUSTED, heard it would be 3 hours she cancelled the whole deal. ADT OWES US!!! The service address is the one listed with this complaint. My wifes name is ******. Oh, and why the move?? Because our daughter has a lemon sized, inoperable, wild-type glioblastoma. She most likely doesnt have much time left and WE dont have time for complete and UTTER incompetency that wastes our time and money!

  

  Business Response

  Date: 06/17/2025

  ADT has apologized to Mr. ***** for the inconvenience caused by the rescheduled service appointment and for the tardiness of the technician on the day of the installation. ADT offered a free upgrade of the system at the time of installation, but this has been declined. ADT has offered to assist in resetting up the installation appointment and working with the local team to schedule the appointment for the best suited date/time for Mr. ****** but this offer was also declined. The installation of service has been cancelled as per ********************* request.

  Customer Answer

  Date: 06/17/2025

  Yeah that's how good they are.  There were TWO appointments they missed on two separate Saturdays. Free upgrade?? Two wasted weekends.  3600 miles driven. Useless waste of our time and we deserve better than this.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23470302
  
  Yeah that's how good they are.  There were TWO appointments they missed on two separate Saturdays. Free upgrade?? Two wasted weekends.  3600 miles driven. Useless waste of our time and we deserve better than this.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/19/2025

  ADT has deeply apologized for the frustration experienced by Mr. ***** and has offered to assist in setting up the installation of services. Mr. ***** has declined to move forward with the installation at this time.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23470302
  
  I am rejecting this response because: apologies don't make up for the hundreds of dollars, and four days of travel time wasted because ADT can't manage someone scheduling. ADT in no way, shape, or form, embodies their claims of trust and sincerity.  H*** of a way to treat a Veteran and his wife. I'll make sure everyone I know learns of this. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/25/2025

  ADT stands by our response:
  ADT has deeply apologized for the frustration experienced by Mr. ***** and has offered to assist in setting up the installation of services. Mr. ***** has declined to move forward with the installation at this time.