Complaints

This profile includes complaints for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
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  ADT Security Services

  814 Arion Pkwy Ste 220 San Antonio, TX 78216-2837

  
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  ADT Security Services

  1809 Olde Homestead Ln Ste 103 Lancaster, PA 17601-5957

  
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  ADT Security Services

  50 Republic Road Melville, NY 11747-4215

  
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  ADT Security Services

  4725 Enterprise Way Modesto, CA 95356-8967

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service June 24th 2022. I paid $278 dollars taken out of my bank account that day and was told my account was closed with confirmation number and everything. I received a random $5.10 charge 7/27/22. I called ADT to figure why and all of a sudden I owe $673. No calls, no idea, no nothing until I called them. I have had countless problems with money and this company. I tried to speak to them and spoke to 4 different people and waited on hold for a manager for 1 hour and 45 mins.

  Customer Answer

  Date: 08/29/2022

  I filed a complaint with BBB before with of course no response from the company. They charged my card today for almost $400 without my consent or knowledge. I have had issues with their billing a number of times. I canceled my account and paid a fee at the time of cancelation. They have since been charging my card random amounts without consent. Today it was almost $400. When I canceled my account I was told that I was all set my account was closed and I owed nothing further. I received a confirmation number and everything. I have been unable to resolve this issue for weeks or talk to anyone. I'm in the process of canceling my card but would like a refund for the charge They put through today.  Refund

  

  Business Response

  Date: 09/25/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  The balance is valid based on the contractual agreement signed. The balance consists of contract termination charges & the final balance of equipment financed. 

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17634251
  
  I am rejecting this response because I was told with confirmation number that my balance was zero. After 4 weeks of no contact I got a random $2 charge so I called the company and was then told about this "balance" I was never contacted at all in 4 weeks about any outstanding balance. I was told my account was clear and closed.  Then weeks after that I was charged without warning over $300. I was told I has a zero balance on my account therefore the charges were unauthorized. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/24/2022

  As a gesture of goodwill, we have waived the balance. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved from ************************************************************* in March 2020 we called ADT to let them know that we had to move our security system to our new home and cancel from the ********** address. We have found out that we have been paying for service at ******************************* all along until now. We have been paying a service that doesn't exist. Yesterday 7/26 I called ADT at 6:15pm and spoke to rep and he didn't help, I explained the situation and he made notes and transferred me to another department which I waited for 45 mins. I hung up. Today I have been on the phone for over 2 hours and transferred 8 times and the last rep was not listening to what I had to say because she would start speaking when I would start speaking. My husband started getting loud and because of that she said I was using foul language and she was transferring me. Manager came on and asked again I told him I had already explained myself so many times, he read the notes and told me that he didn't have any prior cancellation call and he couldn't help me. I told him when we called to transfer was the day that it was cancelled. Then he changed his tone and said, Oh, there is another address this was moved?" Now he was able to help in some way. He was able to give some credit on the old account and a discount on the new. I told him that it was apparent that the previous rep in billing was so rude that she didn't listen to the problem. I told him that I didn't even know why I was transferred to her at all. All the ADT reps just kept transferring time after time. From the 8 ADT reps I spoke with I was only able to understand 3 of them, because of their mumbling I had to ask what they said or if they asked me something I couldn't tell so they would say, ma'am? I hope you listen to the recordings. The acct numbers associated to these are #********* (**** *************, ********, **)- #********* (***********************************************************. All I want now is to make sure we get the credit we were told.

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  Upon review of the account, the customer's ********** & Destiny Acres accounts were both contracted by & installed by an authorized dealer. ADT did not receive a cancellation request. As a gesture of goodwill, ADT has processed a refund check of $1576.60.

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADT is making it very difficulty to cancel my account, which is a predatory business practice. There is no option to cancel service via their online portal, there is no automated system to cancel an account. **************** representatives are "not authorized" to cancel accounts and require transfer to a department with excessive call wait times. The is a deliberate effort by ADT to increase the difficulty their customers have in controlling their own finances and is predatory in nature.

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has confirmed that the customer's account has been cancelled. 

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17633810
  
  I am rejecting this response because:
  

  My account does not show as closed. I called back today and was directed twice to a department that was not open and had my call terminated. On my third call I reached someone who told me my account was canceled and when I asked for an email from an address at ADT that confirms my cancellation, I was told that this was not possible. My account shows that I will have a bill due in September. When it no longer shows any due date or I receive some written indication that my account is closed, I will satisfied that it has been cancelled. However, at this point, there is little that ADT can do short of changing the way they handle cancellations that can resolve my complaint. Their current way of handling cancellations does not abide by the *** guidelines that state that businesses must : "Provide easy and simple cancellation to the consumer. Marketers should provide cancellation mechanisms that are at least as easy to use as the method the consumer used to buy the product or service in the first place." In my observation, ADT is operating in a dishonest and predatory fashion in regard to the cancellation of services and in violation of this *** policy.     

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/04/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has confirmed the account is closed. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th at approximately 9:10 a.m. I started receiving email messages telling me that all *************** on my monitoring system reported a low battery. The messages kept repeating and I called ADT/protection 1 to ask for emergency service. The earliest time they could give me was today, July 27th between 1 & 5 p.m. Today I received a call from ADT telling me that the technician will not be out and the earliest someone can come is Friday, July 29th. This is unacceptable. The system kept repeating a message that the patio door had been left open. I kept getting numerous messages throughout the week of the system malfunctioning. I have numerous issues reported, such as, "Kitchen backdoor: Video Video Motion Detection Rule." This message is rotated for every area that is covered. I received a message that I have reached my upload quota and that there will be no additional uploads until August 1st. I have had ADT in for over 40 years and NEVER have I been treated like this. I don't feel safe living in my home because the security system is malfunctioning. That is not my fault. It is ADT's fault and they simply don't care. I want a billing adjustment and my system fixed.

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has completed service at the location. We also applied a month ($120.83) credit to the account.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a system at our business that includes the ADT key card access system. The system was installed in February 2021.At installation, the technician needed a part to complete the install correctly on one of the doors. They never returned.Fast-forward to early May of 2022, and entire key access system failed, preventing access to building. ADT technician visited May 11, 2022. Determined the card access system wasn't installed correctly, this resulted in the system shutting-down. I was told that a new circuit board was needed, as the faulty install damaged the board. The part would have to be ordered.The technician said he would assign it to another technician who was an expert with the system. The ticket was closed instead.I tried to follow-up over the phone on 3 more occasions. Hold times exceeded 45 minutes each time, so I gave up.Space requirements do not allow full details of subsequent communications with ADT staff.Followed-up by email with both *************************** (salesperson) and ************************* (service manager) on 5 separate occasions between June 21st and July 12th. No conclusive update or resolution was ever provided.On July 27th, I followed-up again by email with both parties. I also informed them I felt I had no choice but to file a BBB complaint due to the lack of information. Within 5 minutes, ************************* called. He stated it was the first time he had heard of the issue, despite the email containing the entire history.At 1:20pm on July 27th, I received an email from ************************* informing me the part has been on backorder since December 2021, and that there was no ETA for when the part would arrive. After over 10 weeks of trying to learn more information, this was the first time anyone informed me of the status.

  

  Business Response

  Date: 09/12/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  We have made contact with the customer. We awaiting word from our warehouse as to the status of the parts needed, so we may proceed. 

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 17632657
  
  I am rejecting this response because:

  This is the same status that I received for nearly two months when trying to work with ADT directly, and went weeks without any updates.
  The issue with this response about waiting for inventory, is that ADT is still actively selling and installing the key card access system to new customers. Meanwhile, we've already fully paid for a system that isn't functioning properly. 
  
  Unfortunately, there is a trust issue now. It is not reasonable to expect a customer to wait an unknown or indefinite time period for ADT to find inventory to correct the problem. Please provide a definitive date for repair.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/24/2022

  We are returning to the location on 10/27/2022.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I would like to file a complaint about the unfair and, I believe, illegal ******* by ADT. I signed a contract with ADT on around Dec 6, 2018. They said I can cancel after 2 years. The devices are most useable during the time. On July 18, 2022, I called to cancell the *******. However, on July 27, ************************** the monthly fee for the next month. I called ADT on July 27, the first person (*****) said the account was still active and transfered me to a second person. After waiting for about ************************************************************************************************** to the third person. The third person (***) asked the same questions again about my account and tried to persuade me to continue and then said they have a process for 30 days and I still have to pay for next month without any *******.I am writing to ask for help to cancel my ******* and have them refunded my August ******* fees. This is a very bad company with a very bad practice.Thank you very much.***************

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has confirmed that the account is closed & a refund has been provided. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started an ADT contract after buying our home in March 2021. Set the system one time in March 2021 and have not been able to set it since after alarm went off due to defective window sensors. Tamper codes for sensors are in the hundreds at this point. Multiple service techs to our home in the past year. System is UNABLE TO BE REPAIRED. Window sensors cause panel to beep at all times unless bypassed. We have spent close to 12 hours on the phone with ADT since February 2022 (which I am happy to provide my phone bill to support this). Technician who came out June 2022 said he could not fix the system. We were told we had to pay for all new sensors to fix the system- for a system that DOES NOT WORK. We were then told since we installed new windows in June 2022, that was the issue. System hasn't worked since March 2021. July 8, 2022, another technician determined that our system could not be fixed, and our contract could then be terminated. Called account management on July 8, 2022 and was told that our local branch would call us within 14 days (by 7/22/22). Never received a call. Followed up with account management on 7/25/22, was told that representative from my 7/8/22 call didn't code something correctly. Was told to wait 48 hours for call from local branch. Still no call. 7/27/22, called account management who called local branch- claims representative is in a meeting and will return my call. No direct line to call them on myself. My system is not servicable. ADT owes us for the entirety of our contract paid thus far, waiving of termination fee, and reimbursement for activation fee. I cannot believe that this company is scamming hundreds of thousands of customers. Truly horrifying that a home security company makes it this difficult to admit their fault and do the right thing. I am appalled by the number of similar complaints to my own. A plus is that their customer service reps/technicians are lovely, kind, and as helpful as they can be.

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has confirmed the customer's account is closed. We have also waived the contract termination charges incurred. 

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to note that the ONLY reason this resolution was reached was because of ****************** at the ******* branch. He deserves to he recognized by the branch (the same one I waited 29 days for a phone call from) for his exceptional customer service. If not for *******, ********************** wouldnt have waived my termination fees. He is an asset to your team and we are grateful to him. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for ** yrs. I am not under a contract with them. I am moving out of state. Canceling service ( I was thinking of transferring but I am not not due to such a lack of customer serivce) with them. I was told there is 30 days that is required despite me not being under contract. New owners take the house on Aug 8th. I wasn't going to pay for service until Aug 25th when ADT said they could cancel service. Not sure how I can be held to this when I have no contract. No other company (some have many more steps than what I was told ADT allegedly has to do ) required this. There are so many negative reviews about ADT you would think they would want customers and not to encourage them to never come back as a customer.

  

  Business Response

  Date: 08/28/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT has confirmed the account is closed. 

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As long as there is no cost to me for the final month. 

  Thank you for your assistance. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Adt alarm services for a year and I have had a horrible experience with them. I have business internet and nothing is on my internet but the Alarm system. Upon installation I had 4 cameras tlAdt added a 5th camera and doorbell camera. The App is what you have to use in order to see your cameras. This app does not And has not functioned properly at all. Through a series of phonecalls to them and getting the run around they started to blame the problem on Xfinity so I paid Xfinity twice to come out and check the system inside and they checked the connection outside and on the telegram pole. Service was fine. App still would not let me properly access the cameras. Had Adt come out and of course they found nothing wrong because the App is the issue. After realizing this I asked Adt to come and remove the system from my house and each time I was put on hold to wait to set appointment for tech team to come out the phone mysteriously hangs up on me. This has happened 6 times! I informed them of the review I had given them on ****** Play Store and also of all the one and two star ratings they have in direct correlation with mine primarily concerning the non fuctionality of the App. You must utilize the app in order to see the cameras I informed them that law enforcement has been here to retrieve video evidence for unruly behavior in front of my house and directly across the street at my neighbor's house and I could not provide it because this system wasn't recording. At night the system recognizes insects as people and it records them and gives you an alert only to see them not a person. You have to set your cameras up to record what you want on the website not on the app which can be super frustrating. They truly do nothing but set it up and leave you to figure out what to do while you are discovering it's inadequacy to operate successfully. Most of all I read the reviews to them validating my experience and they only apologize but offer no solution.

  

  Business Response

  Date: 08/29/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  ADT is not contractually or otherwise obligated to collect equipment. The system has been in place over a year and ADT isnt going to collect it. 
  
  If the customer would like another technician to come out and make an assessment and repair anything not working, well agree to do so at no cost. The customer has $680.63 remaining for the equipment and $2,129.34 if they were to cancel the contract If the customer pays off the rest of the equipment, ADT will agree to remove the cancellation charges

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17629794
  
  I am rejecting this response because:
  This company refused to come and get the equipment after I had it 4 months! After continuing to lie to me saying that I was being placed on hold to be directed to the technician to come take it out of my house they never said answered just left me on the phone. Then they came out here after I had to beg them continuously cuz no cameras was recording and I was having no luck with the app as far as it being dependable at all they come out here and they tell me that it's a problem with my Wi-Fi and my Wi-Fi signal is strong while the technician is here just lies after lies after lies just not to take the equipment because of the contract that they trick you into but I don't want this in my house if it's not going to be reliable I have a police report to pick up where I've had and the living to my car within the last two weeks and I will be providing that no cameras caught any of that these cameras have been worthless as far as this app is concerned the cameras are my cameras they just need to get their system and doorbell camera and the side camera that they installed out from my house something like that I'm not paying for anything that does not service purpose I don't care what they say they are liars truth liars in the first degree because like I said I asked them to come and get this out of my house 4 months then I was not satisfied with it especially when I found out that they were dealing with alarm.com the same way Brinks was both of these companies are very very predatory and I'm not going to be a victim to their predatory actions because just like I said if you know you got a sub car app everybody that has to get this app on the ****** Play store as went back and gave it one or two stars in a complaining about everything that I'm saying what the h*** make you think I'm going to keep it got me f***** up I promise you I will not keep it and I will not pay for it and if they don't come and get it when I have something installed in here within the next week I'll have someone to take it out that'll be no problem it will not be on my wall and it will not be my issue I've already unplugged it I'm finished with this because they could have been had it money would not have accured had they came and got it out of my house when I asked him to 4 months in but they knew exactly what they was doing because this is their method of operation they even have a ******* video on it I wish I would have seen it beforehand these people are very very slick and how they do what they do but I called him this time and they have no way to prove as to why this stuff hasn't been working outside of the fact that it's their app and if you're not going to pay attention to the fact for the last 3 years people have been complaining about something that they need to operate your system which is a security system this is very serious then something's wrong with them so like I said I don't care what they say it makes no difference to me if it doesn't work I'm not going to pay for it and you cannot make me keep it and if they don't come and get it I promise you I'm going to take it off my wall it will be replaced they can stop the service like I told him a long time ago and come and pick up their equipment but just leaving the service on it's just doing that on their own because it's unplugged
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/04/2022

  ADT stands by its decision & considers this case closed.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was sold a contract bye ADT security for 36 months for service and 60 months for equipment. Today I called to cancel my service and was told I signed up for 60 months on both. The reason for canceling is because I have had problems since installing due to my bad internet connection. I was also notified the technician talked me out of equipment and never removed it from said existing contract. I am furious that I finally feel I can rest peacefully since returning from combat and now to have my trust completely voided due to lies and deceit from a company I am supposed to trust with my family's security.

  

  Business Response

  Date: 09/12/2022

  We regret any inconvenience or frustration the customer experienced. 
  
  We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.

  Upon review of the account, there is no service call history where ADT has been dispatched to address system issues. ADT has recently installed ****** camera products in the home, for additional protection.