Complaints

This profile includes complaints for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
• 

  ADT Security Services, Inc.

  8751 Park Central Dr Ste 100 Richmond, VA 23227-1162

  
• 

  ADT Security Services

  18 Clinton Drive Hollis, NH 03049

  
• 

  ADT Security Services, Inc.

  5511 Ekwill St Goleta, CA 93111-2361

  
• 

  ADT Security Services

  1809 Olde Homestead Ln Ste 103 Lancaster, PA 17601-5957

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my townhouse in August 2024 and gave them notice of property sale. ADT refused to cancel my contract and instead forced me to sign another contract to avoid a cancellation fee. ADT has continued to auto bill my credit card and has sent my first contract to collections. This is truly unethical and I want a full review of the issue. They wouldnt allow me to speak to a supervisor and now theyre trying to ruin my credit. Be warned of the lengthy contracts they force you to sign even if youre no longer the property owner.

  

  Business Response

  Date: 04/15/2025

  We were able to speak with Ms. ******* regarding her concern. We confirmed a new ADT account was activated at her new address, and we have waived the cancellation amount owed from her previous address. We have notified the collection agency to cease communication to Ms. ******** We emailed her a confirmation.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to a new place, which I signed up for ADT already. When I moved, I called in to cancel the service for my old place. They said it'll be in effect since I moved my service. Now today I noticed I still keep receiving bills. I contacted ADT again, they told me there is no request and it showed no contact history for me. This is very disappointing because apparently the agent I was on the phone with didn't complete the request for me but he stated he did that over the phone. This is not what a business should be doing to customers. I even have my call history on my phone still. I now am paying ADT for two addresses, and there were 2 additional bills I should not be paying for my old place. address is ***************************************

  

  Business Response

  Date: 04/15/2025

  ADT spoke with Ms. *** and confirmed the account at **************** is cancelled with a $0 balance. 

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Linlin Pan

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/24, I called ADT to add cameras to my current service. I had talked to a couple of people on two different days to get exactly what would be the best option. I paid $99 towards the order. My appointment was schedule for Jan. 10th. Jan 10th an ADT representative called and stated that due to the snow, the technician would not be able to install the cameras. My appointment was reschedule for Jan. 18th. The technician did arrive on Jan. 18th, but stated that due to the snow on the ground he would not be able to install the camera. He did ask me to show him where I wanted the two cameras to be placed. He talked about how the locations would be fine and that the wires could go down into my basement. He rescheduled my appointment for Jan. 28th. On Jan. 28th, ADT representative stating that my technician would not be coming due to a family emergency. I noted how this will be the 3rd time I would have to reschedule. She agree to give me a free month monitoring fee and my appointment was rescheduled again for February 4th. On February 4th, I receive another call from a representative close to the end of the appointment window. This time the message was that the technician was still coming out, but was running a little behind. I finally see a vehicle pull up and a few minutes later a second vehicle pull up. They two men talked for a while. The first vehicle left and eventually the technician in the second vehicle came to my door. After the introduction, I showed him where I wanted the two cameras. He asked about access to an attic. I told him that the previous technician said that the basement access would be fine. He proceeded to go down to my basement, then back out to the side porch. He then went out to his vehicle. He was outside for ***** minutes before returning and stating that I need to reschedule. I called ADT, cancelled the order, and request my refund for the $99. They cancelled the order, but I still have not received my refund.

  

  Business Response

  Date: 04/23/2025

  ADT reviewed the customers account and determined the pre-paid for an installation on 12/14/2025. As the installation was never completed, the account has had a continuous credit balance of $99.00. We determined refunds had been requested and the processing time involved prevented the refund from being processed before a new invoice opened on the account.
  
  We contacted the customer and provided our findings. We apologized and advised that we would manually push the refund through on an expedited timeline as a gesture of goodwill. The refund was processed by ADT on 4/22/2025. We contacted the customer and informed she should receive it from her bank within 3-5 business days, typically.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** control panl is stating that it has a Back door Low battery. We called it into the first Tech at the ************ , he explained that we need to put the battery back into the control panel and allow it to recharge itself for 24 to 48 hours. Yes, we did tell him it stated the Back door panel at which we don't have anything at our back door. So we call back on Friday night and Got Ricado which told us that our account was deactivated and showed the system was not in service. He did not ask for the code word on the account nor if the account was listed in another number. He informed us that if the alarm went off the police or fire department would not respond!! All Due to the account is not active. So I asked why are we paying over ****** a month for service from two different accounts??

  

  Business Response

  Date: 04/15/2025

  We were able to speak with Mrs. ***** regarding her concern.We confirmed that she does have an active ADT account with us. We provided her the active account number for future reference. Also, we scheduled a no charge service visit for this Saturday, 4/19/2025, to replace a door sensor battery.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/19/2025

  After waiting all day for the tech to come for an appointment., at 4:50we call adt service to see why the tech had not arrived.  We were told that they called - ********** @ 0830 to let us know due to the holiday it needed to be scheduled.  Then they couldn't scheduled it until Wednesday April23rd. Corp is who sat this appointment up and Corp Just had us to sat and waste our time for an scheduled appointment that never took place system still not fixed with a battery installed. Is this how ADT take care of their customers! ****** off ********************** customer!!

   

  Customer Answer

  Date: 04/19/2025

  Reminder: ************ Appointment Is Scheduled for 4/19/2025 between 12:00 PM - 4:00 PM Information...

  

  Business Response

  Date: 04/22/2025

  We communicated with Mrs. ***** earlier today, 4/22/2025,via email. Another technician was dispatched yesterday, 4/21/2025 and they were able to provide the correct battery for replacement. Mrs. ***** confirmed the issue was resolved.
  
  As a courtesy due to the technician issue that occurred on Friday, 4/18/2025, we provided a credit of $190.17 to cover their current and past due balance.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We owned two houses and had two ADT alarm systems. One in ******, ** and one in *************, **. We sold the ****** property last year and terminated the contract on both houses at that time due to the ************* property about to be demolished and rebuilt. I contacted ADT first last May 2024 to cancel both contracts.The first phone call I was informed we couldn't cancel the contract on the ****** house because we had an unfulfilled contract. I was then told the only way to meet the contract continuation requirement was to purchase an additional system. Since we no longer needed one, my mother took delivery of a new, scaled-down security system which was charged to my account to meet the contract requirement. I was also told she needn't install anything. All that needed to be done is to make ONE monthly payment for it, then I could cancel that contract for $220 and change, which would then fulfill the contract related to the ****** property and we would be done.Multiple lengthy phone calls to ADT between May and October regarding cancellation of the account resulted in what was supposed to be an $1100 credit to my account for fulfillment of the contract. My credit card showed the credit was pending. I was harassed throughout the repeated phone calls not to cancel the account. I informed them we no longer had a need for any system and did NOT want anymore ADT services. In October the credit was supposed to go through. It wasn't until early February when I realized not only did the credit never go through, but they had continued billing my credit card for an acct that supposedly no longer existed.More phone calls over the past few weeks, more promises that the account will be closed and I will receive the promised refund and now I am receiving more emails that my account is seriously past due. This is such a scam.

  

  Business Response

  Date: 04/16/2025

  ADT has cancelled Ms. ****** one outstanding account with no balance of contract charge. Ms. ***** has been added to ADTs do not call list per her request. 

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I am not happy with the offer, I am accepting it to end the matter.  Let it be known that I am accepting this resolution offer in protest for lack of refunding the monies which ADT illegally took from me. However, I simply want this to end.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADT bought out Alder - I was promised the transition would be seamless and none of my services would change. After over a dozen calls since January I still do not have a camera that operates properly Ive been lied to ***eatedly, with every single call I am told a different story. Phone calls last over an hour with no resolution. I was sent a new ****** Nest camera and ADT installed- I was then told I needed to pay an additional monthly subscription for the camera to operate and record as *************** still doesnt work and I was transferred from ADT to ****** and still no resolution. In fact, ****** now tells me the service ADT promised will cost me $15/month, and ADT told me it would be an additional $6/month.I was PROMISED REPEATEDLY my Alder services would remain the same and cost would remain the same Phone calls last over an hour with no resolution I have ***eatedly asked my service be cancelled since I am not getting the services I was promised. I was told today my account *** only works M-F Well, I work M-F and cant afford to waste anymore time. I want my contract terminated immediately and my monthly charges to cease. My bill has been increased to $50.76

  

  Business Response

  Date: 04/18/2025

  ADT has reviewed the customers account.  The customer was having issues with the camera that was installed by Alder Security. We contacted the customer and was advised that she offered to have the old camera replace with a new ****** camera.  She was made aware the rate will increase. The customer decided to cancel. As a goodwill, we waive the loyalty rate contract and cancelled the account. The customer was satisfied.

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ADT to cancel my subscription in March. The agent on the phone tried very, very hard to convince me not to do this. She offered discounted rates and other things. But I just wanted to cancel. The phone call took hours. It turns out that she did not cancel my service. She just discounted my rate. ADT continues to charge me for service. The last charge on my **************** is dated March 25th for $23.43. The previous month's charge from ADT was for $63.86, so you can see that she just put in a discount instead of cancelling. The **************** team said they would raise a dispute but also asked me to file a BBB complaint to get the contract terminated. I should have a right to cancel my service. I would like to ask for your help in getting this service cancelled. Thank you.

  

  Business Response

  Date: 04/15/2025

  ADT has confirmed the customer requested cancellation on 3/5/2025. We advised the request was placed and made effective 4/4/2025 per ADTS 30-day cancellation policy. We did take a payment of $23.43 which was her last prorated bill owed to ADT from 3/25/2025-4/4/2025. We have spoken with the customer and advised the agent did process her request to cancel and did not reduce her rate. We have sent a confirmation email to the customer as she asked, and no further action is needed.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******* ********

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st I reached out to ADT regarding my cameras. I recently had to change my wifi router which caused my cameras to be disconnected. When I called the customer service line the representative was very nice and even offered to waive the technician fee for me, but did not mention anything else. We scheduled the appointment for April 3rd and left at that. On April 3rd around 1pm I get a call from ADT notifying that the ADT tech wouldn't be able to make it and we would have to reschedule. We rescheduled for April 11th and still no mention of any fees other than the technician fee. On April 11th I get a call from my sister who is at home with the ADT technician, and she tells me they are going to charge me a fee of $135.00 for the labor. I speak to the technician, and he says they are waving the tech fee but not the labor fee. I let him know I was not aware of any labor fees, when I called to schedule the service, they only mentioned the technician fee but nothing about a labor fee. He let me know they charge $135.00 for the first 30 minutes and $34 for every 15 minutes. I then ask if this could have been done by us and he said potentially yes with the guidance of ADT over the phone but can't guarantee that we would be able to fix it ourselves. I give him the okay to fix our cameras as we need them. I called the customer service line and explained I was never told about the fees. The customer service representative continues to repeat that "yes, they charge the technician fee and that it was waived but the labor fee was an additional fee". I then ask the customer service representative that I would like to see where the labor fee is listed on their fee schedule or the website and he says he is unable to provide that for me. This was very upsetting as I am paying for the service and for the equipment, but they are not honest about their fees seems like they are trying to get away with hidden fees. This is something that should be mentioned when scheduling services.

  

  Business Response

  Date: 04/15/2025

  ADT contacted Ms. ******* and issued a one-time goodwill credit for the labor charged on 4/11/25. Ms. ******* is aware that any future service visits needed due to a change with her internet are chargeable.  

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Yurixia *******

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a wired security system in my home for 29 years. My back-up battery died on 11/2/25. ADT wanted over $100 to replace it. Since the most expensive battery I found was only $29, I refused to pay that much to replace it. ADT suggested that I "upgraded" from a wired system to a wireless system and assured me that it would be a better system but that was NOT the case. After they destroyed my original alarm system and installed the converter box on 11/27/24, I began to get false alarms; the first one was on 12/14/24, just 17 days after installation. I had 2 service calls but nothing resolved the issue. I was paying for monitoring but couldn't arm the system because of the false alarms; some were in the middle of the night. that were extremely upsetting. I cancelled because ADT couldn't make the upgrade work and I didn't want sensors on my walls, doors, and windows. That was NOT part of the original agreement. I gave them as much time as I could stand to fix the system. I finally cancelled the service February 7, 2025. I received a letter on April 1, 2025 stating I had a past due balance of $789.49 and if I didn't pay they would refer it to a collection agency which could have a negative impact on my credit score. I have never paid a bill a day late in my entire life and don't think my credit should be ruined because this company lied to me about the conversion. I believe they knew all along I would be forced to completely change over to wireless. I am now without a home alarm after 29 years. I feel ADT destroyed the security I have had for 29 years and I refuse to pay them anything. I appreciate any help in resolving this issue. Please understand that I will live with a negative impact on my credit before I pay this company one cent more. I feel I was fast talked and deceived from the start. I signed a contract in good faith and would never have cancelled if the system actually worked, but it didnt. I do not believe ADT acted in good faith.

  

  Business Response

  Date: 04/15/2025

  We were able to speak with Ms. ****** regarding her concern.We agreed to waive the final balance of $789.49 since she was with Protection One for twenty-nine years. We emailed her a confirmation.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  File a formal complaint against ADT Home Security regarding the unacceptable level of service.I have been a loyal ADT Home Security customer for over seven years, paying a monthly fee for reliable service. Recently, my system stopped working, and despite numerous calls lasting over an hour eachwith endless transfers and last-minute appointment cancellationsnothing was resolved.ADT agreed to replace my malfunctioning system for $99. However, the installer spent six hours upselling additional equipment and installed a system that is incompatible with my existing camera, contrary to their assurances. As a senior citizen, I couldnt get the new system to work, even after my sons assistance days later.When I sought to cancel service, I was told that I must remain under an additional two-year contract tied to the new system installation, even though it has never functioned as promised. I respectfully request the BBBs help in resolving this matter, including cancellation of the unwanted contract and a refund for services not delivered.I believe this situation is unacceptable. I have fulfilled my obligations as a customer for over seven years, yet ********************** Home ********************** has not provided the level of service I have paid for. The repeated system failures, ineffective customer support, misleading promises regarding equipment compatibility, and the imposition of an additional long-term contract without delivering functional service are all matters of serious concern.

  

  Business Response

  Date: 04/15/2025

  Upon review of the account ********************** was not offered the opportunity to resolve the system issues. The upgrade of the system was completed on 4/2/2025 and the next call was not until 4/7/2025 where the customer requested cancellation. Notes from our ***************************** on 4/7/2025 shows request to cancel services due to the system not working properly since the installation. Our agent did offer to send a technician to inspect the system waiving 1 hour of labor, but the customer declined. We advised because ********************** was not able to service the system the balance will not be waived. We attempted to make an offer to discount the fee assessed due to her longevity with ADT however the customer advised to do what you have to, and she will not be making a payment and disconnected the call. We can reinstate the account and have a service technician out to service the equipment for the balance of contract fee to be removed or we can waive half of the balance of contract fee as a goodwill gesture if she wishes to keep the account ************ further action taken at this time.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23191261
  
  I am rejecting this response because I no longer have confidence that ADT security service will be there to protect me if there is an incident in my home.  I question that if there is an issue, I will not be able to get a hold of the provider.  That is why I chose to have a security service installed in my home.  So, I can connect to my provider right away and have a piece of mind.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/22/2025

  As previously stated Upon review of the account ********************** was not offered the opportunity to resolve the system issues. The upgrade of the system was completed on 4/2/2025 and the next call was not until 4/7/2025 where the customer requested cancellation. Notes from our ***************************** on 4/7/2025 shows request to cancel services due to the system not working properly since the installation. Our agent did offer to send a technician to inspect the system waiving 1 hour of labor, but the customer declined. We advised because ********************** was not able to service the system the balance will not be waived. We attempted to make an offer to discount the fee assessed due to her longevity with ADT however the customer advised to do what you have to, and she will not be making a payment and disconnected the call. We can reinstate the account and have a service technician out to service the equipment for the balance of contract fee to be removed or we can waive half of the balance of contract fee as a goodwill gesture if she wishes to keep the account ************ further action taken at this time.

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because I no longer have confidence that ADT security service will be there to protect me if there is an incident in my home.  I question that if there is an issue, I will not be able to get a hold of the provider.  That is why I chose to have a security service installed in my home.  So, I can connect to my provider right away and have a piece of mind.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23191261
  
  I am rejecting this response because I no longer have confidence that ADT security service will be there to protect me if there is an incident in my home.  I question that if there is an issue, I will not be able to get a hold of the provider.  That is why I chose to have a security service installed in my home.  So, I can connect to my provider right away and have a piece of mind.
  
  Sincerely,
  
  ***** *****