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Business Profile

Durable Medical Equipment

Care Airways Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a portable oxygen concentrator and a 5 liter concentrator for my home from this company with the agreement that I had to pay up front for it and they would put a claim in to ********* since they didn;t accept assignment from ********* ******** would reimburse me for what they allowed. Well, everything went fine up until May of this year. They have never filed a claim for **** June or July. They did not notified anyone of this, I called them and spoke to a lady in billing and she said claims would be submitted right away but they were not I called again in June and was told they were waiting on ********. I called ******** and they had no information from Care Airways. This is a terrible way to do business, I need those payments, and I'm sure there are others in the same situation. Please help me.

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 75 years old and I have an unexplained low pulse ox even down into the 70's upon any exertion (normal 97-99% saturation), which causes severe shortness of breath. You should also know I have had a liver transplant in 2017 for *******, a 4 vessel bypass in 2021, I'm an insulin dependent Diabetic, and I have kidney failure and I am close to going on dialysis. I purchased a new Zen-O lite portable oxygen concentrator in August of 2022 from Care Airways so it is about 7 months old and has a 3 year warranty. I was on a cruise in Jan. and it stopped working. I reported it to the company right away. When I got home from the trip, I sent the unit to the factory for repair. Care Airways charged me $90 for postage to send it back and forth to the factory in *********. It reached the factory on Feb. 21. I called and spoke to ***** today to see what was happening with it. I don't think it has even been looked at yet. I was told it would take two to four months to repair it and get it back to me. I also asked about a possible loaner and I was told I could get one if I paid $395. I'm already upset about being charged $90 for postage when it broke under warranty. I feel I shouldn't have to pay for a loaner, and I don't feel a 2 to 4 month repair time is reasonable. Is there anything you can do to speed up my turnaround time or get me a free loaner? The staff in ********** have been helpful and courteous. I just have a problem with the repair time.

Care Airways Corp is NOT a BBB Accredited Business.

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