Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/24, I ordered from Grill Rescue. I spent a total of $64.90 on a brush set that included a grill grate brush head and handle, hook, and dunk tank, as well as a gift box. I also paid $5 extra for expedited shipping. I ordered this as a Fathers Day gift that was not received until almost a month later. The company did refund the $5 expedited shipping. The company admitted to not having the stock necessary to fulfilling the orders that came in because of Fathers Day. What I eventually received from the company included the gift box that they used as the shipping box so it wasnt actually something I could use for gifting. I did not receive the dunk tank. I have asked the company multiple times about the missing dunk tank and have not received a response. I have requested a refund and no response. I am willing to send back what I received but again havent received a response. This company seems to be ill equipped to actually handle orders for products on their website. Ive uploaded a photo of my PayPal showing the original amount paid and the $5 refund already received.

  Business Response

  Date: 07/29/2024

  Hi ****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete.
  
  But no worries, I've taken care of this. We will send you your missing dunk tank and send you another email once your tracking information is ready.
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a special package of grill brush, scraper head and dunk bucket along with 2 additional brush heads as a gift. My son received this on Monday July 8th and was missing the dunk tank. I have emailed them, took until the next day to answer and they wanted pictures of what he received along with wrapper . As this was a gift he did not know he had not received everything I ordered. I sent them the picture of what he received but also said wrapping had been discarded. Have not heard anything back since then despite additional emails and voice messages left. I want what I paid for but there is no way to reach them!!!! This was online, they do not list a physical address. No one ever answers the phone. They took my money but I am missing merchandise and apparently from complaints this is a common practice to not get back to the customer

  Business Response

  Date: 07/23/2024

  Hi *****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that your missing item (dunk tank) was delivered last July 22nd. Here is the link for your reference ****************************************************************************************************************;
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21980722
  
  I am rejecting this response because:  I did receive the package after much frustration and emails that went unanswered.  I don't know if you were aware, but this was part of a package that I bought around the 4th of July and it was a gift for someone in ********.  It was missing the dunk tank, which you did finally send out, however you sent it to me, not to the original gift address.   So now I have spent $10 shipping it to them in ********.  Needless to say I am not happy with your services.  Your products are excellent, but the customer experience is poor.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 31 for a grill handle and two "brush heads," in a gift box. The total with shipping was $41.64. I received a tracking number and the package was supposed to be delivered on or around June 8. The tracking shows that the package was returned, damaged to the sender. There is no record after that, but the "expected delivery date" updates every day to whatever the next day is. However, I have contacted *** and they have no record of it beyond June 7, when it was returned to the sender. It's now July 14 and still no package. I have reached out to the company multiple times (more than a dozen) and I keep getting the same general email response. I have never received a new tricking number, so I suspect they have not reshipped my order. I have requested they either reship my order or issue a full refund. Again, I get the same basic ("we've received your message and we'll get back to you") email. I have also called the customer service number, but there is no one available to answer the phone. This is unacceptable.

  Business Response

  Date: 07/24/2024

  Hi ******, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that your order was returned to us due to damaged report. If you'd like, we are more than happy to reship your order. Here is the link for your reference ***************************************************************************************************************;
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 8, 2024 for the bundled grill brush w/scraper, dunk tank for $61.63 and received an email order confirmation.On July 12, 2024 I still had not received an email with shipping information. When I tried to get a status update by tracking my order on the website, after entering my order number, the response I get is - Cannot Find Order.I tried calling the company and cannot talk to anyone as the message says that they have limited staff and to use their support email at ******************************** The website says that their email response speed is 1 -2 hours Monday-Sunday between 7am-11pm EST. The only response I have received (I've sent 2 emails), says that the message has been received and is being reviewed by support staff but there has been no communication as to the status of my order nor why my order CANNOT BE FOUND. How is this possible? I got the order confirmation email and they sure were fast in accepting payment which was processed on the same day (July 8th) via PAYPAL.I would like a firm delivery date and if not received by said date, then I will be expecting a full refund.

  Business Response

  Date: 07/22/2024

  Hi *****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that it your order is currently being processed and will be shipped within ***** hours. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28th I ordered the double up grill brush pack, 1 Hanger and 2 dunk tanks. On July 6th the package was delivered but was missing the 2 dunk tanks so I immediately emailed their support team and was told to respond to the email with a picture of the received items, which I did. I have since sent several follow up emails that have been returned o July 8th and July 9th stating that their inbox is full. I have also tried several times to call their customer support number with no response and if you attempt to use their online support it reroutes you back the their website only.

  Business Response

  Date: 07/22/2024

  Hi ***, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete. But no worries, we've taken care of this. We will send you your (2) missing dunk tanks and send you another email once your tracking information is ready.
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they actually send the items in question. With this companies track record all I can do is wait and hope.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two grill brush heads and two dunk tanks on 6/9/2024. It did take a long time for the items to ship so I did email them to ask for a status and they did respond very quickly and inform me that they had received way more orders than anticipated and they were working on fulfilling the requests and hiring more people. This was a great response. I finally did receive confirmation of shipping but the issue starts once I received the package. I finally received the package on July 2 2024 but it was only the two grill brush heads and NO dunk tanks. I immediately emailed them again to ask about this but I did not hear a response for two days and I for a message saying that my email was not delivered. I tried to call them many times but their system has a message saying that they won't take any calls right now and asking everyone to email. I sent them a message on their online system and waiting again. I finally received a response from ****** on July 10th asking for pictures of the items and packaging. I have tried to email them a dozen times since then with pictures and without pictures and I am just getting bounced back emails saying that my emails are not going to be delivered because their mailbox is full. I have tried calling a dozen times and they don't take any calls. I have also sent them another message through their portal but have not heard from anyone. At this point I have only received half of my order and am getting not response from them at all.

  Business Response

  Date: 07/22/2024

  Hi *****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete.
  
  But no worries, we've taken care of this. We will send you your (2) missing dunk tanks and send you another email once your tracking information is ready.
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would still like to have tracking information sent to me as soon as possible to ensure that I am getting the product I paid for.  Also, it should be well noted to the vendor, that their email system is still sending out bounced emails informing customers that their emails won't he delivered and they still have non existent phone support for issues.  As long as I receive the product I bought, I will be satisfied with the resolution.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 6/9/2024. Finally received shipment on 7/8/24 to find the dunk tank was not included in shipment. Have attempted to reach out by chat (wont open) multiple emails (returned because mailbox is full), Facebook and IG messages, and by phone (not accepting calls) though website refers to chat as almost instantly, calls within seconds and emails 1-2 hours. Wish I would have read the reviews about order issues and poor customer service. All I wont is the product I paid for, but can not reach anyone.

  Business Response

  Date: 07/22/2024

  Hi *****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that your missing item (dunk tank) has been shipped and delivered last July 20th. Here is the link for your reference ****************************************************************************************************************;
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the futur

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a brush and tank from grill rescue. Only received the brush. Attempt to contact company through email and was being helped but then no response as I got the notification mailbox was full. Resent new ticket complaint to customer service and haven't received any communication back. Attempt to call and get voice message to email instead and can't talk to anyone. Website will not let me do the chat feature as well. Requesting to have tank shipped or refund for the tank. Order Number GR534353

  Business Response

  Date: 07/22/2024

  Hi ******, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that your missing item (dunk tank) was successfully delivered on July 22nd. Here is the link for your reference ****************************************************************************************************************;
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two brushes with replacement heads and two dunk tanks on 6/16/24. I received the two brushes with replacement heads three weeks later on 7/5/24 after having to reach out for an update as shipping was sold to be 5-7 business days. I now have been attempting to reach out on an update for the dunk tanks for a week now with either no response or getting a bounce back email stating their mailbox is full.

  Business Response

  Date: 07/22/2024

  Hi ******, 
  
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete.
  
  But no worries, we've taken care of this. We will send you your (2) missing dunk tanks and send you another email once your tracking information is ready.
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21978890
  
  I am rejecting this response because:

  I have been told my dunks tanks will be shipped, but I still have no tracking number for these items for something that was ordered in June 16, 2024. 
  

  I understand it is stated these will be shipped but without a line of sight on when these will be shipped I cannot in good faith  accept this response as this seems like a hand wave with no action.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/31/2024

  Hi ******, 
  
  Im really sorry to hear about the trouble youve had. I understand how frustrating this situation is, especially given the delay and lack of communication. Ive looked into your replacement, and it hasnt shipped yet. Ill escalate this issue to ensure it gets resolved quickly.
  
  Please let me know if you dont receive the shipping information within the next ***** hours. We genuinely appreciate your patience and feedback, and were committed to improving our service based on your experience. Thank you for bringing this to our attention.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21978890
  
  I am rejecting this response because:

  I still have yet to receive my tracking number for my 2 dunk tanks and it has been over 72 hours.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/12/2024

  Hi ******, 
  
  I am sorry to hear that you have not received your order yet. I checked your order and it shows that it has been delivered last 08/05. Here is the link for your reference ***********************************************************************************************************
  
  I would suggest contacting your local post office. We also recommend speaking to your neighbors in case it went into the wrong mailbox.
  
  Let me know how it goes.

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26 we placed an order with Grill Rescue for 2 items, a dunk tank and a brush hanger. The total purchase price was $29.90, with shipping and tax it came to $40.16. On 7/8 we received the hanger but not the dunk tank, however the information on the confirmation email from the company said the order was delivered. We never received the dunk tank. Attempts to contact the company have been unsuccessful. The contact us phone number on their website has a recorded message saying they cant answer the phone and you should email them, however emails sent to the email address they provide, ********************************* get returned as undeliverable saying the mailbox is full. I just want the item I ordered and paid for and for the company to be able to be contacted.

  Business Response

  Date: 07/20/2024

  Hi ****, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that your missing item (dunk tank) has been shipped and is expected to be delivered on July 22nd. Here is the link for your reference ****************************************************************************************************************;
  
  However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************