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Business Profile

Grill Cleaning

Rescue LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grill Cleaning.

Reviews

Customer Review Ratings

1.09

Average of 67 Customer Reviews

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Review Details

  • Susan B

    Date: 07/06/2025

    Susan B

    Date: 07/06/2025

    I ordered the bundle on June *******. A gift for my retired firefighter husbands birthday. It is now ******** ! Still havent received it! Very hard to talk/ communicate with someone. After many emails- I did receive a response. I was told that an item was on back order. I was told the package will come the next week! Not! Still waiting.

    Rescue LLC

    Date: 07/08/2025

    Hi *****, 

    We sincerely apologize for the delay in fulfilling your order and the frustration this has caused. We understand how important this gift is for your husband, and we regret that your experience has not met the standards we strive to uphold.

    After reviewing your case, we have escalated your order to ensure it is processed and shipped as quickly as possible. You should see movement on your order within 2448 hours.

    We truly appreciate your patience during this time and are committed to making things right. If you have any further questions or concerns, please don't hesitate to reach out.

    Thank you for your understanding.

    Best regards,
    The Grill Rescue Team

  • Liz S

    Date: 07/01/2025

    Theyre a total SCAM!!! I Never received my products but was charged in full. They responded to only 1 email and said they were out of stock and would send it when it became available. I told them that was unacceptable and I asked them to cancel my order and refund my money. They stopped responding after that. I had to contact my credit card to submit a dispute. This has been a total waste of time. I wish I would have done my research before placing my order. I usually do, but not this time. Theyre a total scam!!!

  • Daniel

    Date: 07/01/2025

    I ordered a package over 2 weeks ago and have heard nothing. Their customer service phone number encourages you to leave an email. I have emailed them 5 times with a stated response time of 1-2 hours. Have heard nothing! DO NOT order anything from this company. They take your money and send you nothing!!!

  • Nancy I

    Date: 06/30/2025

    Nancy I

    Date: 06/30/2025

    I placed my order on June 15. Money from my acct came out by the next morning. As of this writing my order has STILL not shipped. Have been told several different times when it would be shipping, to no avail. I finally asked for a refund, as the product had not shipped. Should be pretty easy! I have not been ghosted, as no one will reply to my inquiries. This company is clearly a ******. You can’t each anyone by phone. Have to rely on email. Customer service is clearly a JOKE! I ordered this as a birthday gift which is now past. I don’t even want it anymore! And they refuse to just give me a refund which I have asked for several times … even though they have not even SHIPPED the product yet!
    Steer clear of this company!!

    Rescue LLC

    Date: 07/01/2025

    Hi *****, 



    We sincerely apologize for the delays and frustrations you've encountered with your order. We completely understand your disappointment, especially since this was intended as a gift, and we're truly sorry for the inconvenience this has caused.



    We want to assure you that we are taking immediate action. Your order has been escalated and will be shipped as soon as possible. You will receive an email notification with the tracking details once your order has been shipped.



    Thank you for your patience, and we deeply appreciate your understanding. If you wish to proceed with the order or if you no longer want the item, please let us know how you'd like to move forward.



    Best regards,

    The Grill Rescue Team

  • Nick L

    Date: 06/28/2025

    Yup I placed an order on 6/15/2025 and they dont respond at all via email or chats. Going to call **** to dispute. Not a great company.!

  • Cindy F

    Date: 06/27/2025

    I ordered 6/12/25 a gift for my husband for Father's Day (website indicated it would arrive in time). I received confirmation for my order via text with an order # and my credit card was charged. When the gift did not arrive in time for Father's Day, I got on their website to look up my order. That order # didn't exist! On 6/18/25 I emailed the company since I had never heard from them other than the text and I was concerned that this was a scam. I explained that my order # didn't exist on their website and I had not received any communication or my product. I did ask for a refund and to cancel. On 6/19 I was told a back stocked item was now in and it would be shipped immediately. 6/24 I emailed again, asked for refund again. 6/25 they responded with the same thing about same item just now being restocked and my order would ship. 6/25 I again asked to cancel order and for a refund, no response back. Tracking info (which they never sent (showed through original text on 6/12) showed product had never moved! 6/27/25 I once again asked for cancellation/refund with no response back. If this company responds to a concern it is to give the same response about an item out of stocked that just arrived in and they would immediately ship. All requests for cancellation and refund are ignored. This company certainly lacks integrity, they keep telling the same lies over and over!

  • Brianna B

    Date: 06/25/2025

    I REALLY tried to give them the benefit of the doubt regardless of the reviews, they helped me pick out a brush for my dad for Fathers Day via DM and communicated very well at that point, then I ordered and after a week I messaged them again to see what the hold up was because I didnt even have a confirmation I ordered, was told that the dunk bucket was not in stock and it would ship by the end of the week, Friday comes around and it FINALLY shipped 2 weeks later after the initial order (okay whatever). But now here we are on the day my package is suppose to be delivered via their website and I called *** and they dont even have my package at all to ship, they said they created the label for it but theres no package in their procession after a almost a week of creating a label THERES NO PACKAGE? I paid $10 for shipping and its 3 weeks later and no package?!?!? And now no response and NO REFUND.

  • Rayna Y

    Date: 06/13/2025

    Rayna Y

    Date: 06/13/2025

    I have reached out several times since my purchase on 5/7/25, as I ordered the product as a gift. I have been unable to to get an update, status or tracking on my order - but the company has charged me in full. I have attempted to email several times, called and tried chat (doesn't work on the website) to inquire on my order. I can't even reach someone to cancel the order. Their website advertises support within minutes, however this is not the case. You cannot reach anyone or get a response. I'm leaving a review here in hopes to stimulate a speedy response. If I do not hear back within 24 hours I will be disputing the charge with my financial institution. If you want to charge me for a service/product before delivering said goods, then you should be prepared and equipped to handle customer service related issues and inquiries. You are not, and therefore shouldn't be charging anyone until you can produce order, shipping/tracking information. For those trying to support a small business, and a company that touts charitable involvement - you sure make it difficult.

    Rescue LLC

    Date: 06/16/2025

    Hi *****, 

    First and foremost, we want to sincerely apologize for the lack of communication and the delay with your order. We completely understand your frustrationespecially since this was a gift and youve made multiple attempts to get an update.

    Weve escalated your order internally to ensure its prioritized and investigated right away. While this definitely isnt the experience we aim to deliver, please rest assured were working to make it right as quickly as possible.

    Thank you for your patience and for supporting a firefighter-founded small business. Youve got our full attention now, and we wont leave you hanging.

    ?? Weve got your six,
    The Grill Rescue Team

  • Shayne S

    Date: 11/04/2024

    Shayne S

    Date: 11/04/2024

    This company fails to follow through on promised replacements. I have left a review before about my initial issues with this company. Now they have blocked me on ******** after warning others about their horrible customer service.

    Rescue LLC

    Date: 11/05/2024

    Hi ******, 

    I'm truly sorry to hear about the negative experience youve had with us. I completely understand your frustration, especially after making multiple attempts to reach out and seek resolution.

    According to our records, your order was successfully delivered on September 14th. I want you to know that a replacement has been sent, and we are committed to making sure it reaches you without further delay. We appreciate your patience and feedback; your experience is important to us, and were here to make things right. If theres anything more we can do, please let us know.

  • Andrew B

    Date: 09/21/2024

    Andrew B

    Date: 09/21/2024

    Stay ************************** 3 months to receive a complete order is unacceptable. Excuse after excuse until finally the last item showed up.

    Rescue LLC

    Date: 09/24/2024

    Hi ******, 

    I completely understand your frustration, and I deeply apologize for the long and unacceptable wait youve experienced. I see that the missing item was delivered on 09/16, but I know that doesnt make up for the months of delays and the repeated excuses along the way.

    Your experience is not what we aim for, and I regret that we fell short in delivering the service you deserved. Were addressing these issues internally to prevent this from happening again, but I understand that doesnt undo the frustration youve endured.

    If theres anything else we can do to make this right, please dont hesitate to let me know.

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