Complaints

This profile includes complaints for Hair Club For Men, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hair Club For Men, LLC has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hair Club For Men, LLC

  1499 W Palmetto Park Rd STE111 Boca Raton, FL 33486-3328

  
• 

  Hair Club For Men

  2110 Powers Ferry Rd SE Ste 300 Atlanta, GA 30339-5015

  
• 

  Hair Club for Men LLC

  10945 Winds Crossing Dr Ste 100 Charlotte, NC 28273-6896

  
• 

  Hair Club

  1103 Schrock Rd Ste 302 Columbus, OH 43229-1179

  
• 

  Hair Club For Men

  516 W Shaw Ave Ste 107 Fresno, CA 93704-2515

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 30 2023 I made an appointment for a free hair consultation with HairClub for men in *********** **. A few days later I received a call from their representative *********************** *************) asking for a downpayment. I never signed a contract but authorized a $1,000 deposit with my debit card over the phone. Hairclub is claiming I had 3 days to cancel but cancel what? I never signed a contract. Moreover, this company has a history of disgruntled customers as depicted on your own website. What can be done for them to return my $1,000?

  

  Business Response

  Date: 05/03/2023

  It's unfortunate we could not continue our relationship. According to our center staff in ************, your refund has been processed. We thank you for the opportunity to serve you and wish you the best in finding the right solution for your haircare needs.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uploaded under ********** Complaint.pdf" in the attached file

  

  Business Response

  Date: 04/06/2023

  We're pleased to have resolved this matter with the complainant. We've received the signed refund and release forms and are processing the refund immediately.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 13 2023, I had a free hair consultation with *** to look at the possibility of adding a product they call Xtrands to my hair. After the consultation, I was informed my hair wasn't strong enough for Xtrands and they suggested I go with another product where they glue a wig type product over my existing hair to include 12 months of service. The grand total for this service was $7,495.00 and we decided to pay this over two installments with a credit card. They charged $3747.50 to my credit card and I was due to return the following week to get started. After some thought, I decided not to pursue this process and I called the next day (Jan 14) to cancel the service. Per the *** agreement you have 3 business days to cancel. I was informed my money would be refunded to my credit card. My husband noticed on the contract you must sign a *** release agreement within 3 business days to get a full refund, so then I was concerned the phone call wasn't enough to ensure a refund. Between Jan 16th - 18th their offices were closed for a federal holiday and increment weather. I signed the Release form on Jan 19 23 thinking this was a done deal. On the Release and Refund agreement it states it can take up to 30 days to process a refund. After 30 days and no refund my husband and I decided we would probably have to file an Arbitration claim to get our funds back. So we text the rep because she wouldn't answer our phone call, that we would file an arbitration case if we didn't hear from her within 3 business days. She immediately called and seemed surprised our refund wasn't processed and then stated there was an issue refunding the funds to my credit card. She stated she needed to call another representative to figure out the problem and would call us back. Of course, she didn't call back and has not responded to our text. So here we are....

  

  Business Response

  Date: 03/03/2023

  While we would've liked to continue the relationship with the complainant, we agreed to refund in full. Our records show the refund was completed on March 1, 2023. We apologize about how long it took to receive the refund. If there are further questions or concerns, feel free to reach ********************* at **************. Thank you for the opportunity to serve you.

  Customer Answer

  Date: 03/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your support in this matter.  It's nice to know there's an agency that can assist you when a business will not respond to your issue.  Again, thank you so much and keep up the great work.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started the treatment a month ago with this people with just a hair cleanser and a moisturizer with minoxidil which later on gives me a very bad side effects with itching and headache. And they just gave me one session in a month that too a hair wash. I was kinda surprise and then decided for not continuing the treatment as they didnt know what they doing and this was not I was expecting too.

  

  Business Response

  Date: 03/31/2023

  This complaint is not for corporate HairClub. This complaint is for a franchise company, neither owned nor operated by HairClub corporate office, HCFMW, or any other entity under this corporate account owned by HairClub. This complaint should be removed and placed under the correct company. We have no connection, relationship, or contract with ****************.

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  as of feb 4 of ************************************************************************************************ front which didnt let the glue strip hold it down made complaint went there a week later they said they have to send it out to mold the plastic strip into the hair an they will have it ready for my next apointmant which was today an thank god i save an old piece of hair that they put on went back on 2 /25 23 at 1pm the stlyest said they didnt send hair out to be fixed i spoke with ******* she said i wasnt here and dont know about it what type of place tells you that when i paid ****** for my hair each mnth i got heateted she said they will put extra glue on it so it will hold down i told her no it wont work this was done before it didnt work i wanted another new hair she said no it mad me mad and she threw me out i whould like my whole refund of ****** seing i dont have the hair

  

  Business Response

  Date: 03/22/2023

  We're pleased to report our franchise partner has resolved this member's complaint. We also understand ****************** has agreed to rescind the complaint lodged with the BBB. If further actions are necessary, or warranted, please call ********************* at our corporate office at ************.

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started and a hair growth program with hair club for men located in *****, **** at the beginning of September. My entry fee was a $1000 down payment and a ****** monthly payment for 18 months. After 1 month i had to change ********************* because the original 2 that were given to me dried my hair out. After 4 monthly payments which equaled up to 5 visits because my 1st month was covered by my $1000 down payment I experienced great hair lost in the center of my head. I went to go see the manager at the establishment Ms. ***************************** and showed her the center of my head after a week after i experienced the hair lose an even she said it looks like and allergic reaction and stop using the 3 step formula for my hair shampoo, conditioner, and spray. **************** told me that day she would contact hair club headquarters and see about getting me a refund. Since that day earlier this month I've talked to **************** once and was told she wasn't in by the receptionist over 10 times. I told her "I'm still being charged for this service i thought we discontinued it the day you noticed my allergic reaction to the your products." she said "well you still have to pay until further notice from the headquarters if not it can still affect your credit." i replied to her saying "why would i pay for a service i no longer use?" In closing I need for this matter to be resolved with a refund and for this loan to be taken off my credit report.

  

  Business Response

  Date: 03/22/2023

  We're pleased to understand this member's issue has been resolved, and have further received notice the member intends to remove the complaint lodged with the BBB. If any further actions are nessecary, or warranted, please call ********************* in our corporate office at ************.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me for a year of service, since December 8, 2022. They gave me bad service from day one try two times more to correct it. But they could not giving me the right service or product. I show severe allergic reaction to the glue they using. Today I had encounter with them to refund my $4497 back to me as far as they cannot give me what they promised they do not take responsibility and refusing to do the right thing. I find out they are doing wrong to the other clients also and they dont take any responsibility to correct it

  

  Business Response

  Date: 03/03/2023

  We agreed to the member's request, and show the refund was applied on or about February 18, 2023. The refund was returned to the credit card we had on file. While we collectively wish the solution worked for the now former member, we feel confident this complaint can and should be closed. For further questions, feel free to contact ********************* at ************.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt get my hair at the beg of October 2022 as scheduled. I got the hair at the end of Jan 2023 instead. I asked for a refund on the hair I should have got on oct last year. The manager said hairclub never refund or cancel payments even though no system was provided. They said they will give me one more hair in 2023 to make up what they didnt give to me in last year. But I dont need an additional system in new year. I just wanted them to understand they should not charge a client for the system they didnt provide. I do not need an additional system in new year. I need a refund from oct to Jan charges or freeze my monthly payment until beg of May.

  

  Business Response

  Date: 03/03/2023

  Our *********** Team and the ************** agreed to the recompense to the complainant. Per ***************************, a two month discount and a comped head of hair were agreed in principle by the member. We've made multiple attempts to connect with the member of late, but our calls and emails have gone unanswered. We continue to operate and negotiate in good faith in the hopes of making things right for *********************. Our goal here remains to accommodate the request made and repair the relationship. Should the member wish to speak to me to alleviate any concerns, I remain available. ********************* **************.

• Initial Complaint

  Date:01/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a hair club client for 30 years. During that time, I have been mostly satisfied with the service with only minor issues. However, during the past year the service has been very poor and in violation of the terms of service of the annual contract between myself and HCM. My contract calls for 5 new hair "systems" annually. My last new system was received on August 3, 2022. Per the normal rotation schedule I was due for a new system on or about 12 October 2022. Upon arriving for my appointment I was informed that my new system had not arrived at the ********** office but was assured that it should arrive soon. I was not told prior to my appointment that my new system was not there (I have a 2 hour drive each way to the salon location). Since that time I have contacted the salon numerous times, to include the manager, trying to resolve the issue. I have been told various times that there are supply issues and problems related to COVID. After initially explaining that a solution should occur soon it was finally explained to me that they could not provide me with a date that my new system would arrive, but they assured me that there were a total of 3 systems which had been ordered dating back to March of 2022. There were attempts to provide me with alternative systems (not the custom systems ordered for me) which I found to be unsatisfactory. This violates the contract in that the systems were not custom made for me and did not meet the requirements of the timeline of the contract which calls for 5 systems per year or about every 72 days. Finally, after voicing my concerns that I was paying for services which weren't being me, my account was suspended in December and the auto withdrawl of $400 monthly from my checking account was also suspended. I would like to get a satisfactory answer as to why HCM has not been able to rectify this issue and what their plans are going forward.

  

  Business Response

  Date: 01/31/2023

  Thanks for the opportunity to serve you. After a forensic review of your membership and ordering, we've found your specific orders are highly specialized and take somewhat longer to arrive than usual. On the corporate side we've assigned ****, with whom you've already spoken, to oversee your issue and resolve it post haste. Additionally, we've placed a rush order on your next system which on average takes five to six weeks. In the meantime we'll collaborate with **************** to assure your current and upcoming orders will process accordingly without restraint. Finally we're pleased that the center made some financial accommodations on your behalf, and again, we'll work closely with them in the coming weeks to resolve this complaint and prevent future occurrences.

   

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18951070
  
  I am rejecting this response because:  The first statement says my hair is specialized and takes longer than normal.....this is a nonfactual statement.  I have been a client for 30 years and have never had this issue before.  The truth is that HCM has had internal issues related to COVID, supply chain issues, manufacture problems, etc.  According to HCM there were 2 hair systems placed on order for me in March 2022 and a 3rd system ordered in June of 2022.  The original order for 2 systems is now 11 months after the order date.  Their (HCM) explanation is not adequate.....they need to admit their problems and be honest with their clients.
  Blaming it on my hair being a specialized order is blatant misrepresentation of what actually occurred.  I have however, been satisfied with their representative, **********************  She has been very responsive and honest with me and has explained the issues but this response from the corporate office is offensive.  They have suspended my account (at my request) effective Dec 2022 and have told me that an expedited order on my behalf has been placed.  They HAVE NOT provided any financial compensation as I made my contractual payments or $400 per month in Sep, Oct and Nov of 2022 although no hair was received.  The last product (hair) was delivered to me in Aug 2022. My contract is for 5 hair systems per year or one new system about every 73 days  I made all scheduled payments until Dec 2022 when my account was suspended at my request.  They should refund my payments for ****Nov 2022 ($1200).

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I join ********* on 10/15/2021 and agree to pay 60 moths' payment of $176.47, because I was told that all my hair was going to grow back the way it was before I started ******* it (i showed picture of how it used to look), My first payment was due on 12/02/21, everything was going well, my hair stopped falling right away, but the fourth month, was when everything went back to where I started, falling hair started again, I mentioned to my hair stylist and she told me that I have to wait at least 6 months to see results, so I waited until May 27th and told them I was not happy with the results, My Technician told me to try Xytrans while i continue with my treatment at no extra charge. Here is when all the real problems started, after my last appointment I was having so many problems getting an appointment to do the Xtrants. To make long story short, after cancelling, rescheduling appointments and calling multiple times to schedule my next appointment, I got my Xtrants appointment on August 19 but that treatment didn't work because my hair is too thin. On August 27 ****** offered more treatment which I denied because those treatments were not going to fix my problem, it was tint scalp and Xtrants Plus, we went back and forth, again calling with no answered, emailing, texting, leaving voice messages. Finally On September 7th, we got to an agreement that she was going to refund $2864.41 back to the bank which I had finance my treatment with, which I don't think was fare because my hair still the same and I have to continue paying my loan, but I did agree anyways, I was tired dealing with them, It is January 16th, and I'm still waiting for the refund, I have made so many call to different office to get an answer but still not resolve, last person I talked to was ****** at ********* office on 1/12/23, she is ******'s manager, she promised to take care of this and that ****** was going to call me back. I'm still waiting. Now I want 100% refund or at least 75.

  

  Business Response

  Date: 01/18/2023

  Thank you for giving us the opportunity to make things right. Our *********** Team is reviewing your membership and how best we can assist with your complaint. Please expect our complete response, with any applicable refunds, before the end of this week.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18820965
  
  I am rejecting this response because:
  As of 1/26/23, I have check with the bank and no refund has been posted. I called the bank and explained the situation but they said no refund is showing up. ****** only sent me another copy of the agreement but she didnt mention anything or say anything, she just forwarded the copy which I already had. I have attached the file

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/31/2023

  We've communicated with the finance company with whom you signed a borrower's agreement. The refund has processed in our records but may take a few days on their and your behalf. Should you not see your refund by Friday, please contact ********************* at ************. 

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18820965
  
  I am rejecting this response because: as of today Monday 2/06/2023 refund has not posted on NBT Bank, I called Friday 2/03/2023 and today, 2/06/2023 and I was told that no refund has been posted. I called you Rich at ************ last Friday, 2/03/22, and left a voicemail to call me back, I called again today but no one answered. I dont understand how this is taking that long, I signed the refund agreement on 09/07/2022, 5 months ago, and Im still here waiting for refund. If you are having trouble placing the refund, why dont you send the money directly to me so I can make  a payment to NBT bank and close this matter.
  
  Sincerely,
  
  *******************************